I just returned from a wonderful stay at the Sugar Bay Resort in St. Thomas. My sister and I chose it because we want a carefree all inclusive vacation. We truly enjoyed our stay here. The grounds and views were fabulous. We booked the bay view room, but we were able to get an upgrade to a oceanview room. The views were breathtaking!!! We were very pleased with our accomodations. The hotel had low occupancy during the time that we were there so we got to interact with many of the hotel staff members. Everyone that worked around the pool area was nice and attentive. The bartenders were great. They made very good drinks...not watered down and had good conversation. One of the pool attendants-Lenard was very engaging. He even sang for us. I enjoyed all of the food that I ate. There was a nice variety on the menu. Watch out for the tropical birds when eating on the veranda at the pool area. They are aggressive. The staff inside the main building were hit or miss in the customer service department. The front desk attendant checking us in was good. Maurice the bellboy was excellent...very helpful and pleasant. The bartenders at the casino were slow and not very pleasant. The Caribe Marketplace in the main building had lots of goodies...great coffees, teas, desserts, and sandwiches. Mark the owner of the Caribe Marketplace was absolutely wonderful! You have to stop to have some homemade icecream...delicious! We totally enjoyed our stay here and plan to return. We met lots of really nice people. The hotel is close to the location to catch a ferry to St. John's which we did do and enjoyed. Also, Sugar Bay is close to some great nightlife in Red Hook.

If you go to St.Thomas stay away from this tourtist trap.The food is so bad that my girlfriend said to me "Please Don;t Make Me Eat There Again".The food was bad and so was the service,hotel made you think that they were going you a favor.I have traveled to many places in my life and this one takes the cake.I was there the week of 1/22/12 and it was cool and rained almost every day.In this hotel I did not get what I payed for,nor did anyone else.

First time to the St. Thomas. Hotel recommended by a colleague who stayed here years ago. Not what I expected from a resort. Poor quality "hotel food" and outdated rooms. Don't let the Wyndham name fool you. Beautiful pool and a good value, but don't do the all inclusive.

I have traveled throughout the US, the Carribean and Europe, and have stayed at moderate and expensive hotels & resorts. Having worked as a waitress, I am a patient and fair customer and I tip generously . So, with that said, let me say that Sugar Bay is not worth whatever they are charging these days. I knew, based on the rate, that it was not going to be posh, but it definitely was not free -- yet they did not deliver value for what I paid. It was literally the worst vacation I have ever taken.

When we arrived right after Christmas, we were told upon check-in that the AC in our room was out. So I said fine, we'll go to pool and check back in a few hours... Little did we know that the AC was out in the whole resort and it had been broken for almost a week by the time we got there. They deliberately misled us and made it sound like there was a small glitch but it was a huge systemic problem with no end in sight. They should have been honest and upfront about the situation. Instead they were evasive and nasty.... I asked for fans for the room and got one small cheap fan. It was still stiflingly hot at night. The mattresses are very old; one had a broken frame. The decor is dated and worn. The bar "ran out" of kahlua and two days later had not replenished it, despite the fact that Red Hook is five minutes away.... The wait for food was interminable. We heard lie after lie about what the hold up was... spilled pasta in the kitchen??? Really? We waited 50 minutes between salad and entrees at Baci. Breakfast at the Manor House was a joke. Ran out of clean plates. Incomplete silverware set-ups. SLOW service.

Small, rocky beach. Surly guy renting snorkeling equipment. We escaped to Magen's Bay and St. John, but some folks were stuck there....Nasty attitude at front desk -- no offers to compensate for hellish AC situation. I had to ask what they would do, and even then there was no apology, just a request for an email address. The email that came was riddled with typos. All in all, I would NEVER even contemplate staying there again. And would advise that you stay ANYWHERE BUT THERE if you are going to St. Thomas.