Didn't like the Anchorage customer service. The condos are in a gated community. This created issues getting in and out of the property. If by chance someone was coming out of the gate when we were coming in, cabs were hesitant to enter the property for fear they would get stuck in the property until someone with a code or badge was leaving the property. We went sightseeing every day and eventually asked cabs to just drop us off at the gate. Unfortunately our condo was quite some distance from the gate. The 1st day we got there we were dropped off by a taxi at the gate around 3:00 pm and followed signs for what we thought was the check in office. When we got to the office there was a sign on the door stating that the office was closed until 10:30 am. We called the office that we made the reservations through and couldn't reach anyone. An ee happened to appear after 5 mins. She didn't appear to know we were checking in, however, after turning on the computer she found our reservation and checked us in. We were not provided a gate code initially. When we did ask for the code the two codes provided didn't work. We would call the main office at the Anchorage regarding questions during the day and the phone would ring and ring with no one picking up. Our biggest concern was what wouldl we do if we had an emergency. On our 1st nite, the TV didn't work but management did upgrade us to another condo very quickly. The queen bed in the master bedroom was not very comfortable. The property is too far out to walk to restaurants, etc. I would have preferred to stay closer in to town. The view from the condo was beautiful but given the lack of customer service at the Anchorage we wouldn't stay here again.
