This was booked through my company travel dept. The worst hotel I have ever stayed in and this includes ones I've stayed in while visiting third world countries. The location is not in the best part of the city. If you rent a car, don't stay here. There is no parking. Walking into the lobby of the hotel is the only nice part of the hotel! Upon arrival, my colleague and I were informed that there are no elevators. We were traveling for 6 weeks for business on the various USVI. So you can imagine we had more luggage than most. We had to carry our luggage up to several sets of narrow and uneven stairs.
Once in the room, there are no drawers to put anything in. The TV is mounted very high on the wall, near ceiling. The remote was not programmed and after multiple attempts to program it, I asked for the manager's assistance. With the TV being so high up, unless you are over 6'5'' a person could not turn on or off the tv nor change channels. The front desk clerk had to make several calls to the manager over several hours at my insistance before he made it over to the hotel to help with the remote. There is rarely a manager on duty or in the building. Usually one staff member. After an half hour, the manager could not fix the TV and was going to leave. I had to ask for another room. Again, after waiting for some time, I was moved. Unbelievably, this one was worse. The windows had glass shutters that don't shut all the way, all street noise can be heard, bugs fly in as well as lizards. There are bars on the windows from the inside. The curtains can't be moved to let what little sunlight there may be, in. Dirty dishes were left in the sink, microwave was flithy and not cleaned. Inside of shower and sink in bathroom was dirty too! Not sure if the shower was ever really cleaned by "housekeeping". The overflowing hotel trashcans were next to room and abandoned construction materials. The TV in this room had a permanent green line down the middle of the picture.
The pool, a disaster. Chipped paint from around the outside of the pool falls into the pool. Not sure if the water is ever cleaned. Didn't appear to be. The wall dividing this buidling and the next is plywood. The view from the 2nd floor and up is a view of garbage next door.
The in room wi-fi was falsely advertised. There is a computer available is in lobby. Same with wi-fi, in the lobby only. Small love seats to sit on while listening to religious radio over head if you want to use your own laptop.
What the hotel fails to mention is that the free continental breakfast is two blocks away in another hotel. There is a microwave for guests to use, OUTSIDE by the pool.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC