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Divi Carina Bay All Inclusive Beach Resort – reviews, photos

3.0 of 5
5025 Turner Hole, Christiansted 00820, St. Croix
Hotel amenities
Divi Carina Bay All Inclusive Beach Resort
Divi Carina Bay All Inclusive Beach Resort
Divi Carina Bay All Inclusive Beach Resort
Divi Carina Bay All Inclusive Beach Resort
Divi Carina Bay All Inclusive Beach Resort
Divi Carina Bay All Inclusive Beach Resort
Ranked #5 of 15 hotels in Christiansted
3.5 of 5 stars 306 Reviews
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306 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(15)
  • St Croix(14)
  • Buck Island(12)
  • Great time(12)
  • Very nice(11)
  • Gift shop(10)
  • Rooms are clean(6)
  • Parking lot(5)
  • Crab races(5)
  • Very good(3)
Traveller rating
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Only show reviews for Family (61) | Couples (87) | Business (24)
Date Rating
Medina, Ohio
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“A Return to "Barefoot Elegance"”
5 of 5 stars Reviewed 4 January 2012
7
people found this review helpful

Before the devastation of Hurricane Hugo in 1989, St. Croix's Divi resort used the motto "barefoot elegance". It might have been a bit of a stretch but it worked. Twenty-three years later, Andreas Conhoff, the Divi's general manager, is putting together something special on the island's eastern end. I have given this resort five stars but be forewarned, this is not Paradise Island, Dutch St. Maarten or, thankfully, even St. Thomas. St Croix is not party animal central. But for a vacation to relax, enjoy the water, sand and sun, and have an opportunity to re-create and reconnect, St Croix and the Divi get it done. (There is a casino on property but I am not familiar enough with it or other casinos to make a judgement.)

My family returns to this property because of the people we meet and have met (that would be you, Lucy and Ann Marie), for the prevailing trade winds off the ocean and, of course, for the beach ... uncrowded, well-maintained and protected by a reef that makes watersports safer and snorkeling more interesting. Kids love it.

The all-inclusive concept is particularly good for families. Bringing children is a bargain and the food ranges from BBQ informal to lobster pasta island cuisine. Big Al's pub staffed by the likes of Marlon, brother Curt, Scotty, Chris, Elizabeth and Donna is a place to gather as the sun heads to the horizon and the day's exploits are to be recounted over one of the island's rum anodynes.

Rather than repeat what others have said about the property and amenities, let me share some experiences about St. Croix and the Divi specifically that may be helpful.

The pace of the island is different than, say, mid-town Manhattan. It is wise to be patient if it takes a bit longer to get those conch fritters... enjoy "island time, mon". Be polite and respectful. Understanding and kindness is repaid disproportionately. If there is a problem, we have found that Andreas, his assistant, Kevin Jackson, and Ann Downs are professional, knowledgable and capable.

If you need help or information ... Edmond is the man. He has been at the Divi since post-Hugo and is one of the kindest and gentlest people worth knowing. He usually can be found in the lobby near the check-in desk. (Although Edmond is a long term staffer, Andreas has done an excellent job of hiring young, bright talent - Joy, Kizzy, and Rashid at East End Pizza.)

Bug spray is helpful. No-see-ums are a nuisance and the mosquitos like ankles. Buy or bring a small bottle of ammonia, the single best way to get near instant relief. Over-the-counter hydrocortisone ointment is also helpful. Wearing long pants when dining at any of the open-air cafes and restaurants helps protect in those dark under-table places.

Although the urge to indulge in the tropical sun is almost irresistible to us statesiders, it is wise to go slow because of its intensity. There's plenty of sun and clear skies. Pace yourself. The cool relief of the aloe plant's gel can offset the pain of too many "rays".

The Divi is at the far southeastern edge of St. Croix. This is important because it is favored by the trade winds coming from that direction ... a welcome cooling effect. The annual Christmas winds can be impressive with steady 20-25 knot velocity favored by windsurfers and kite boarders. Even if you have trouble staying upright on an inflatable tube, you'll still enjoy watching these aficionados showing off.

To get around the island, the usual stateside car rental companies and the local Centerline Car Rental are the best bet. But plan ahead especially during holiday times because cars sell out. Also, one of St. Croix's quirks is left-lane driving in American cars with left-hand steering wheels. It takes a bit of practice to get used to the sight lines. And drunk driving laws are enforced. If going in to Christiansted to raise a bit of hell at the Brew Pub or Rumrunners, designate a driver. (The Divi has its own entertainment schedule including Tito and Sue's crab races that are an island institution and legend. Tito's crabs are "so smart they can read their names on the back of their shells"!)

If you want to venture out of the Divi's confines, two of our favorite restaurants within a short drive are Duggan's Reef, the Rick's Cafe of the island, where you can bet that the wahoo you are enjoying in garlic butter was swimming the reef a few hours ago. The other is Diane's "South Shore Cafe". I did a Trip Advisor review on this establishment and refer you to it.

Finally, bring your camera. The Divi is a very attractive property and photo-ops abound. The light at dawn and dusk can be breathtaking. You'll need these digital images when you get back to the snow ... and reality.

Things change in the islands, sometimes quickly and tragically as we witnessed after Hugo, sometimes slowly and for the better. I am pleased to say that Andreas, Kevin, Ann et al have the Divi headed in the right direction and we look forward to our return once again to "barefoot elegance".

PS - Thank you, Andreas, for having the exercise equipment in good repair. Some of us need to work off the rum punches!

Room Tip: The western end block of rooms are newer ... higher floors have better ocean views.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JCNMD about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Jackson, Assistant General Manager at Divi Carina Bay All Inclusive Beach Resort, responded to this review
23 January 2012
With your having been a visitor to the island prior to 1989, you’ve been witness to all of the changes and transitions that we’ve gone through over the years. This commentary alone should speak volumes to any past or prospective client of ours, as it gives one a “Reader’s Digest” version of our resort and the island.

We appreciate you and the family for not only being our guests, but extended members of the Carina Bay Family. Everyone on staff has seen your letter, and the “cheering squad” has gone into overdrive because of your sentiments; simply more fuel to propel us further!

Thank you a thousand times over for being such wonderful people, and we’ll be on the look-out for you later in the year.
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New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Overall very disappointed about our stay (summer 2011)”
1 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

From the moment we arrived till the moment we left this resort was one big disappointment. It neither meets the standards of the all inclusive resort (the way it’s advertised), nor does it provide good quality in general. Rooms, food, customer service and beach need major improvement. Management at this resort is obviously not taking its job seriously.
The staff at the reception was extremely unfriendly, never a smile on the face, no hello when guests are passing by. With the exception of one guy, Dmitry, the rest didn’t know how to communicate with guests properly.
Rooms were more or less satisfactory, but definitely need some upgrade, like the resort overall. During our 7 days stay, we encountered two cases of not having any water in our room, wireless internet connectivity was below any standards (extremely slow), kitchen that they have by the entrance to any room is not equipped with any dishes, which doesn’t make sense at all, etc.
Beach wasn’t properly cleaned for a couple of days that made swimming not very inviting. There was some construction going on at the beach, which wasn’t taken care of during our entire stay, so it was dangerous to walk in some parts of the beach. To say the least, management need to pay more attention to maintain the facility in a better shape.
The worst part of our experience was the food. There are no choices whatsoever, only one restaurant and a pizzeria by the parking lot. I don’t think such a variety meets standards of all inclusive resort. Restaurant service was slow with a few exceptions, one day we had to wait 20 mins till we even got any attention while there were only few tables occupied and the restaurant was primarily empty. Some waiters/waitresses tried to be friendly, others didn’t care. Resort management definitely needs to look closer at their menu and the dishes chef serves. Each dish was literally spoiled by strange souses, we had to order our dishes plain no souse to be able to eat them. My husband ordered medium to rare steak and got absolutely rare piece of meat. The only dish that I liked during our entire stay was the minestrone soup, it was really good, but it left me with only one choice on their menu. Breakfast didn’t have a large variety and was exactly the same every day (no specials presented). Some things did not make sense to me, like oatmeal was prepared with cinnamon. Guests can always add cinnamon if they’d like if you put it on the side, which makes perfect sense since not everyone likes cinnamon.
St Croix is a beautiful island, but our stay here was pretty much spoiled by experience at Divi. We would never consider coming back and would not advise anyone to stay here. I’m also quite surprised by positive reviews on the tripadvisor that mislead us in our choice, it seems like they are being left by management itself.

  • Stayed June 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Alina N about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Jackson, Assistant General Manager at Divi Carina Bay All Inclusive Beach Resort, responded to this review
23 January 2012
… after having read the following line of this particular review …, “I’m also quite surprised by positive reviews on the tripadvisor that mislead us in our choice, it seems like they are being left by management itself.” …on behalf of the Divi Carina Bay Team, I’d like to take this opportunity to apologize to our past guests and patrons, who have left behind positive commentary on this site regarding our resort and their vacation experience. We are sorry that someone would negate the wonderful experiences of those who have taken the time to render their heartfelt impressions online.

As a resort dedicated to providing superior customer service we are continually striving to best serve our customers. When our efforts fail to meet expectations, it is important that the matter to be brought to our attention so that it can be corrected as soon as possible. As seven months have transpired since your stay with us, and not having received any of the commentary rendered in this review during your stay or immediately afterwards, I’ll attempt to respond to accordingly.

…we’ve already begun renovating rooms throughout the property, as we recognized the need for refurbishment. It’s taken a bit of time as we’re upgrading rooms and our main utilities (Waste Water Treatment Plant, Reverse Osmosis system and 1000kw diesel generators) at the same time.

We possess four dining outlets, with the Starlite Grille serving breakfast daily, Dockside Café (adjacent to the pool and beach) is also open 7 days a week, serving Lunch and Dinner while East End Pizza & More is open five nights a week. There’s also the Carina Café located at the Carina Bay Casino that’s also a popular spot to cure the late night munchies, and is open Sunday-Thursday from 10am to 4am and is also open 24 hours on Friday and Saturday. We provide entertainment on Mondays with a live violinist playing for our dining guests, Tuesdays we host our Manager’s Cocktail Party with a live Steel Panist for the remainder of the evening, on Wednesdays is our ‘Sundaes on Wednesday’ ice cream social, popular with guests and locals alike, followed by the ever popular Crab Races with Tito & Sue, then rounded-off by Karaoke with Dean Hodge. Thursday evening is our Caribbean Beach Barbeque that’s normally filled to capacity, Friday evening is our WII Dance Contest, while Brain McCullough plays guitar on Saturday at Dockside Café and Deanna James jams at East End Pizza every Sunday along with our Taste of Italy Buffet served at Dockside Cafe. Carina Bay Casino also offers live entertainment, with a variety of Local and Mainland groups performing on the stage every Thursday, Friday and Saturday from 10pm to 2am, and is one of the most popular spots on island.

Our efforts in regard to staff training have proven fruitful, as evidenced by the glowing remarks rendered within this site. Of course, there are those that require a bit more intensive training, and the observations made by our guests and patrons will allow us to continue reinforcing the basic aspects of Customer Service to those who’re most in need.

Overall, any member of our Management Team would have been at your disposal, had we been made aware of the difficulties that you’d experienced. We do hope that the remainder of your stay on island was pleasant enough and despite what you’ve described in your review of our resort, that you had at least one memorable moment, while on St. Croix.
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Senior Reviewer
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Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Worse time ever!”
2 of 5 stars Reviewed 22 December 2011

Room wasnt clean the door wouldnt lock the hot water was Not consistent.

Room Tip: Second floor closest to the lobby seaside anything else you walk forever to get to parking or beach...
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  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask bumpensero1 about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conestoga
1 review
3 helpful votes 3 helpful votes
“Great All Inclusive”
4 of 5 stars Reviewed 6 December 2011
3
people found this review helpful

We just returned from a Thanksgiving week at the Divi all inclusive. We traveled with our 2 teenagers and we all had a great time. We have been to several all inclusives including a Beaches property in Turks and Caicos and the Divi is doing it right! They are attentive, the food is good quality (lobster night was great) and the drinks were excellent. The staff never made the all inclusive guests feel any different than the pay as you go guests. Our son became ill during our stay and the staff always stopped us to ask how he was doing. The pool and pool area could use some cosmetic renovations but the beach was were we spent all of our time and it was beautiful. Some sea grass made it's way in each day but the staff was always on top of it. The rooms were spacious, well equipped and very clean. Night life is limted but we were played out from snorkeling, kayaking, mini-golf etc. (all included). We would definitely return to this resort. Divi staff, you should be proud!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Pauline P about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Jackson, Assistant General Manager at Divi Carina Bay All Inclusive Beach Resort, responded to this review
23 January 2012
Wow! What a wonderful review of your Holiday Excursion spent on St. Croix, while staying with us here at Carina Bay.

We greatly appreciate the accolades, especially with your comparison to Beaches. We’ve come a long way and are still striving to offer the best Vacation Experience possible to our clients and thank you for the encouraging remarks!

The pools are next on our list, and as the island is still battling with the Sargassum Seaweed anomaly, we’re winning the battle on our beach with the introduction of a specially modified tractor that was recently purchased.

Once again, thank you for the great review and we look forward to seeing you again in 2012!
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Manasquan, New Jersey
1 review
2 helpful votes 2 helpful votes
“Fabulous vacation spot!”
5 of 5 stars Reviewed 2 December 2011
2
people found this review helpful

My husband and I stayed at the Divi for a week this Nov. We had such a great time, I can't wait to go back! The staff was fun and attentive and they are to be commended for a job well done.

The crew at East End Pizza, Rashim, David and Elijah, not only made awesome pizza, they were quick with service and so funny to be around. They are warm and friendly and the Divi is lucky to have them.

I also have to give thanks to Timmy at the water sports shack. He had us snorkeling and kayaking and he entertained us and taught us a lot about the island. He is a true asset to the hotel!

The rooms were kept very clean and the front desk was always helpful. The crew at the the beach bar were friendly and very quick with the most delicious drinks I've ever had!

Thanks to the staff for making our stay so enjoyable...you all deserve a raise!

See you again,

Meghan and Bill, NJ

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Meghan F about Divi Carina Bay All Inclusive Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Jackson, Assistant General Manager / Sales and Marketing at Divi Carina Bay All Inclusive Beach Resort, responded to this review
3 December 2011
Thank you, thank you, and thank you! What a factual and wonderful review and we're more than thrilled that you had such a great time with us during your stay with us at Carina Bay.

Each of the staff members mentioned by name recalled both of you vividly and send their greetings, and we’ll make sure that they’re acknowledged for their efforts at our next All Staff Meeting! But most importantly; we're all just glad that you had a wonderful vacation experience and fond memories of your St. Croix vacation.

Thank you once again for the wonderful review and we'll be on the look-out for your return trip to St. Croix and the Divi Carina Bay All-Inclusive Resort!
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Additional Information about Divi Carina Bay All Inclusive Beach Resort

  • Divi Carina Bay Hotel
Address: 5025 Turner Hole, Christiansted 00820, St. Croix
Price range (per night):* INR17,699 - 38,087

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