I had been planning a trip to tobago for months after reading all the reviews or various hotels I decided to book Sanctuary, When i arrived there, I was so very disappointed. First off the resort is in incomplete. The road to the main office is a gravel covered road, the main office building is just a big eyesore, and there is no parking lot in front of the office just very muddy, grass covered area ,a huge incomplete abandon looking space. there was garbage disposed right in front the "office". I was immediately upset by this, after all the phone conversations from them telling me how lovely it was. After meeting reception I was given the keys an pointed in the direction of our room (Clair Martin), no one accompanied us. When i got to the Clair Martin Room it was a nice cozy room, clean however the pathway leading to it looked very unsafe and because it was down a floor the porch did not seem safe either. Further to my dismay the porch was not cleaned and the patio furniture was old an dirty (even tho this room was booked in advacne and they knew we were coming) I was not comfortable since I did not come to tobago to stay in a room.The advertised Jacuzzi is not that spectacular. After speaking with the resort manager I was told there was another villa available but at a small additional costs. I opted to see this before making my decision. The villa was called Boomerang villa and it was so much nicer and cleaner. I was already there and paid in full so I accept the Boomerang villa. It ws a spacious 3 bedroom villa nice plunge pool, patio an all amenities. The ac did not work and pool ws not cleaned but it all got sorted out by the evening (it was ok because we were not expected to stay here so i understood). After that my 4 day vacation seemed to pick up spending most of our time out by the pool an although my view was another abandon bulilding, a real eyesore again, we had a nice time. I would say only thanks to the Boomerang villa for saving the day. I dont think I would visit there again since it was also kind of far from the main beach areas store bay and pigeon point.All and all I was really disappointed and had no other choice but to make my vacation fun. We never saw the manager again after that, the house keeper came once,pool guy came twice and when we were leaving nobody came and checked the room, we were instructed over the phone by the office manager to give the keys to the security at front, who by the way I was not sure was even qualified security guards, since they were not wearing any uniforms or have any indication of being security except that they were in the booth. Also no cell service with the local Bmobile network. Please think long and hard before you go here and If you do stay at the boomerang villa.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC