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Sanctuary Villa Resort – reviews, photos

Grafton Estate | P.O. Box 424, Scarborough, Tobago
Hotel amenities
Sanctuary Villa Resort
4.0 of 5 stars 9 Reviews
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9 reviews from our community

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Date Rating
Port of Spain, Trinidad
1 review
“Beautiful Villa and View but poor management and maintenance”
4 of 5 stars Reviewed 16 March 2011

My party of 6 stayed in a Villa called Casa La Vista on the compound of Sanctuary Villa Resort. This was not originally the villa we were placed in (Villa Eleanor) but we had to move due to the arrangement of one of the bedrooms that had two twin beds which were suited to young children versus adults that were going to use the room. I was quite disappointed that this was the case as I specified 6 adults that were to be accommodated. Only to find out when I arrived that the villa was prearranged for the party that just left and not rearranged for our party of adults. This was the first disappointment that cost us more than 2 1/2 hours on our first day. The manager Marilyn Jordan, who was very professional and accomodating upgraded us to a new villa as a result, Casa La Vista. We were very pleased with this villa and would recommend that people ask for it by name when booking. It is a seperate villa on an incline that is well furnished, good appliances (Washer, Dryer, Dishwasher etc..), spacious bedrooms and master bedroom, each with a beautiful view of the Caribbean sea. From the two bedrooms with double beds, the guest can clearly see the nylon pool from their balcony, which is breathtaking. The pool is also family size and not too deep. All in all a beautiful place. My only problem with it were some maintenance issues with the A/C which seemed to need a cleaning as it caused allergic reactions by my partner and a friend and there were alot of bugs throughout the villa and it was clear that the place could benefit from a thorough fumigation.

This was a 3 night, 4 day visit, therefore when the second day came and we were without water for 5 hours, this really got us angry. We had just come back from the beach and had to be uncomfortable till after 9 that night when a private contractor came to deliver water. This was unacceptable. What was worse was the treatment we received when told about the water situation as we were expected to sit there and just wait..that ruined the plans for our evening. It would have been greatly appreciated if the manager Marilyn would have offerred us a free villa where we could have at least showered in the meantime until water came. This was not done and made our party feel that our business and comfort were not a top priority despite previous verbalizations. Advice to future travellers using this villa, and a problem comes up, Sanctuary does not own this villa, Island Investments manages it and in our experience we unfortunately were placed in the middle of a management feud that we had no right being a part of, a blame game of sorts. This was not our problem, but became our problem as we had to deal with the two entities. You can see from the manangement end, there is real room for improvement. The feeling I was left with was that this is a beautiful place that I would like to visit again, but I am reluctant to, because despite the accommodation and view I cannot guarantee my friends or myself that my vacation will not be compromised due to management issues.

  • Stayed March 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask SimoneLG about Sanctuary Villa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad
1 review
1 helpful vote 1 helpful vote
“A place to relax that is worth spending in privacy”
5 of 5 stars Reviewed 9 October 2010
1
person found this review helpful

Sanctuary Villa Resort is worth spending time with your partner and relaxing in privacy. It must be noted the customer service was excellent from planning the trip, laising with the Manager Marilyn Jordon, even the security guard Marvin did his duty in a professional manner. We stayed ar Nirvana Villa and what is really nice about Sanctuary Villa each villa has a swimming pool with total privacy. We had a great time. If you're thinking about somewhere to stay no need to have second thoughts just contact Marilyn and I'm sure you will have a ball.

S&T
Trinidad

  • Stayed September 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask szkt about Sanctuary Villa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trinidad
1 review
1 helpful vote 1 helpful vote
“not what I expected”
2 of 5 stars Reviewed 19 July 2010
1
person found this review helpful

I had been planning a trip to tobago for months after reading all the reviews or various hotels I decided to book Sanctuary, When i arrived there, I was so very disappointed. First off the resort is in incomplete. The road to the main office is a gravel covered road, the main office building is just a big eyesore, and there is no parking lot in front of the office just very muddy, grass covered area ,a huge incomplete abandon looking space. there was garbage disposed right in front the "office". I was immediately upset by this, after all the phone conversations from them telling me how lovely it was. After meeting reception I was given the keys an pointed in the direction of our room (Clair Martin), no one accompanied us. When i got to the Clair Martin Room it was a nice cozy room, clean however the pathway leading to it looked very unsafe and because it was down a floor the porch did not seem safe either. Further to my dismay the porch was not cleaned and the patio furniture was old an dirty (even tho this room was booked in advacne and they knew we were coming) I was not comfortable since I did not come to tobago to stay in a room.The advertised Jacuzzi is not that spectacular. After speaking with the resort manager I was told there was another villa available but at a small additional costs. I opted to see this before making my decision. The villa was called Boomerang villa and it was so much nicer and cleaner. I was already there and paid in full so I accept the Boomerang villa. It ws a spacious 3 bedroom villa nice plunge pool, patio an all amenities. The ac did not work and pool ws not cleaned but it all got sorted out by the evening (it was ok because we were not expected to stay here so i understood). After that my 4 day vacation seemed to pick up spending most of our time out by the pool an although my view was another abandon bulilding, a real eyesore again, we had a nice time. I would say only thanks to the Boomerang villa for saving the day. I dont think I would visit there again since it was also kind of far from the main beach areas store bay and pigeon point.All and all I was really disappointed and had no other choice but to make my vacation fun. We never saw the manager again after that, the house keeper came once,pool guy came twice and when we were leaving nobody came and checked the room, we were instructed over the phone by the office manager to give the keys to the security at front, who by the way I was not sure was even qualified security guards, since they were not wearing any uniforms or have any indication of being security except that they were in the booth. Also no cell service with the local Bmobile network. Please think long and hard before you go here and If you do stay at the boomerang villa.

  • Stayed July 2010, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask dk_trinidad about Sanctuary Villa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palmiste, Trinidad
1 review
1 helpful vote 1 helpful vote
“I stay here all the time, wouldnt have it any other way!”
4 of 5 stars Reviewed 25 February 2009
1
person found this review helpful

I'll give you as clear a description as I can - I have stayed here about 4 and looking to be 5 times and I love it. Its not within walking distance of the beach and has a shady road to get to it, but it is well nestled away from other places... its a very quiet and romantic place and very much a place to go with a nice group of ppl and have a nice time. The villas are lovely, esp the larges white ones on the hill...they were fabulous! i also like villa honey bee for the 3 bedrooms... I'd say ask for the more modern villas because some of them need updating. In the years that I have visited u can see a lack of funding/maintenance has affected the villas, but they still r my favourite:) The 3-bedrm villas have a small pool and bbq area, and the villa is very lovely inside....there's also some places nearby (a walk up and down the hills tho!) where u can have some pizza, ice cream and play some pool......

  • Stayed December 2008, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask islandmint about Sanctuary Villa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glencoe
1 review
1 helpful vote 1 helpful vote
“Loved Sanctuary Villa Resort”
5 of 5 stars Reviewed 30 October 2008
1
person found this review helpful

My family and I stayed at Villa Nirvana, Sanctuary Villa Resort for 5 days. Overall the accomodation was outstanding ... clean, well maintained, all required comforts. The housekeeping service was prompt. Of particular mention is the surrounding grounds which is large, well maintained and gives the impression of being in one's own little piece of paradise. Sunset views are beautiful from this Villa. The private plunge pool is also very convenient. Two minor things could be done to enhance an already great place: pave the little piece of road to Villa Nirvana, install some compound lights.

Thank you for a great vacation!
Kay Wils
Trinidad

  • Liked — Location, amenities, landscaped surroundings!
  • Disliked — Limited compound lights (driving in for the first time at night could be somewhat trying)
  • Stayed October 2008, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask RachelKay about Sanctuary Villa Resort
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