Turtle Beach by Rex resorts – Tobago
Where to start?! The hotel is very tired and desperately in need of refurbishment. ( yes we know it only rates as a 2.5 / 3 * , but we have stayed at 3 * in Cuba , Sir Lanka , Egypt , Barbados and Costa Rica in the last 5 years and all were in much better condition.
Bedrooms - The bedrooms are dark, dated, cracked tiles, noisy air conditioning , dirty windows. The beds are fairly comfortable and there is a flat screen tv that shows Disney channel and HBO Family of you need to get your children out of the sun for an hour! It is impossible to have a shower at the end of the day that is a constant temperature. It is either scalding hot or freezing cold. We had a 6 year old with us and were unable to put her in the shower at all. After a couple of days we requested a move to a room with a bath. The water temperature was not better but we could run a bath for our daughter!
I spoke to the maintenance man about this and he said it’s always a problem and lots of guests complain about it.
Reception area - Ok. Nothing special. Again could do with a refurb. Reception staff – hopeless! To say they live on the island, they know nothing about it and were unable to even find a telephone number for our car hire company! There faces dropped when they saw you walkng towards them , I suspect because they were getting lots of complaints.
Dining – Again ok. We actually thought the Indian Head Chef did a good job with what must have been a very tight budget! and the waiting staff are nice. There was a good selection of nice curries. The BBq was good. Fish was always overcooked and no shell fish at all. The salads were not very varied and there was only ever 3 to choose from. You would expect an abundance of fruit at breakfast time but there was only ever watermelon, papaya and occasionally pineapple. Bananas also made an occasional appearance. Wine – the white was undrinkable, the rose was never available and the red was just about passable. Coffee was very weak.
Pool – the pool itself was fine. It needed some minor repairs but no big deal. The bar staff around the pool... again it often felt it was all too much trouble for them. Serving drinks was secondary to texting on their phone one bar men would not even speak to you, that said Raoul, Mark and Kachchief were lovely!
Watersports – The girls running this were nice enough. Not always there on time but no problem changing towels when they were. There are some sit on top Kayaks. A couple we met were keen to take the Hobi cat out but nobody was available to rig it. In the end the girl recommended my husband to do it for them as he has done a fair amount of sailing but obviously he didn’t (health and safety nightmare). They got out in the end but it took 2 weeks!
Entertainment – Dire! DJs or very average club style singers most nights. The exception here was that one evening Katzenjammers played (the local steel band) and they were fantastic! Why they don’t have more Caribbean style entertainment I don’t know.
Kids Club – available for aged 4 to 12 years twice a day from 10am until 12 and 2pm until 4pm. The reality; it was only available for 3 two hour sessions for the whole 2 weeks we were there , we asked every day and there was always an excuse as to why there was no one to run it. We took our daughter out of school to go on this holiday so I didn’t expect there to be lots of other kids which is why we insist on a kids club so that we have a bit of a break and it hasn’t been a problem anywhere else!
Beach – not great! The beaches further down had whiter sand and clearer sea and you could see more when out snorkelling ( Buccoo , Store Point ect). Nothing to see off our beach although it was fun watching the fisherman landing their catch most days. The beach has piles of rubbish that were half heartedly swept up and then left in a pile right outside the hotel’s beach access for the duration of our holiday. Nobody could be bothered to clear it away. No surprise there!
This review, I realise, is very scathing and to be honest we could forgive an awful lot of the above if the Hotel staff had been outgoing, friendly, helpful etc. We felt like a burden rather than guests!
Tobago – the island itself is nice. We hired a car for 2 days. They drive on the left so it’s very easy. You can cover the whole island in a day. It has quite a lot of interesting history.
We did a couple of trips:-
Buccoo Reef Boat trip – you don’t need to book this through your hotel. Drive or taxi down to Store Point and buy a ticket ( 100 TT dollars per person). You get to snorkel out on the reef and swim in the Nylon Pool. It’s a nice way to spend the morning.
Rainforest – We can highly recommend Peter Williams a local tour guide who knows a huge amount about birds and a fair bit about the other wildlife. He can also fill you in on the island’s history. The trip has an early start. He picks you up at 6am so that you see as much wildlife as possible. You drive in an open backed jeep which is a great way to see everything. We went out on the Atlantic Highway. We saw crocodile, Cayman and many species of birds. You take a walk into the rainforest (he provides wellies; it’s very muddy) and down to a waterfall where he feeds the crayfish coconut. He was keen to go on to see the owls and then to Argyle Falls but our 6 year old was quite tired by then so he drove us back along the Caribbean side and he knew lots of the island’s history. If you did his trip you wouldn’t need to do an island tour as he covers a lot of it. The trip was £45 each and our daughter was free.
Seahorse Restaurant – Next to Grafton Beach and absolutely stunning. 10 minutes from Turtle Beach by taxi. I wish we had discovered it earlier in the holiday as we would have gone again. Beautiful location. Fantastic food and great wine list. I finally got to eat seafood!
Conclusion – We had a nice holiday in spite of the hotel. Would we return to Tobago? Probably not. It’s a small island and we saw what we wanted to so no need to return. Turtle Beach by Rex Resorts was very disappointing. We would not stay at a Rex Resort Hotel anywhere based on this experience. This one needs a huge cash injection and I imagine the others are the same. ( In fact there were 4 people on a free holiday from Virgin after they stayed in the Rex Resort on St Lucia and it was so bad)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC