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Chaconia Hotel – reviews, photos

3.0 of 5
106 Saddle Road | Port of Spain, Maraval, Trinidad
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Chaconia Hotel
Chaconia Hotel
Chaconia Hotel
Chaconia Hotel
Chaconia Hotel
Chaconia Hotel
Ranked #1 of 3 hotels in Maraval
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    2
    8
    3
    1
    4
Date Rating
Trinidad
1 review
1 helpful vote 1 helpful vote
“Amazing Experience”
5 of 5 stars Reviewed 11 August 2011
1
person found this review helpful

I booked a stay for my fiancé's birthday and I had my skepticism due to the location but on my arrival the ambiance and the hospitality made me change my mind totally...The room was beautiful well kept the room service was great and it made the occasion memorable...No regrets and hope to be there again soon.....The staff did all they can to ensure that we were pleased and we most certainly was. The food was delicious and the whole experience was worth it ....I 100% recommend this hotel...

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AngelEyes23 about Chaconia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“couldn't get more caring staff”
4 of 5 stars Reviewed 16 February 2011
2
people found this review helpful

i shoudn't have been staying at this hotel but had a arguement with my boyfriend who lives in trinidad ,so just walked in to get a room ,when i say i walked in i was argueing with my boyfriend at the time,the hotel staff must have thought i was mad!!!anyway just come back from barbados when i ended up staying in this hotel ,the staff here are so friendly and caring couldn't do enough to help me.the hotel is very clean,a bit dated but that was my first time in trinidad so i dont know what other hotels are like there,the breakfast wasn't very good but i did go for breakfast after it was finished so that didn't have to give it me but they did,the guy from the front desk paul was great also was the manager ,the next time i have a arguement with my boyfriend lol lol !!i will stay at this hotel just because the staff are so nice and helpful.and i must say a big thank you to paul for listening to me half the night !!!

  • Stayed January 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask reagen about Chaconia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
port of spain
1 review
“GREAT HOTEL, WONDERFUL STAFF”
5 of 5 stars Reviewed 22 October 2010

I booked my brothers and their families into the Chaconia hotel from the 3-11Oct (from germany...four adults and six children). I work in the service industry and am very critical where cleanliness and customer service is concerned. The staff that I met on all occasions was extremely professional and friendly and showed me the rooms for my inspection which included a fridge and safe at no extra cost. The cost per room was under $600TT and included a scrumptious Caribbean style breakfast. A laundry room is available which is important when travelling with small children. The staff from" captain to cook" were wonderful and helpful at all times - they all had a truly wonderful vacation.

  • Stayed October 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask irinamariaelise about Chaconia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catTrinidad, General Manager at Chaconia Hotel, responded to this review
17 December 2010
Thank you for choosing The Chaconia Hotel for your family holiday and it was indeed a pleasure being of service to you and your family.

Clearly your time spent here with us provided sufficient time and opportunity to assess and realize the level of service that we offer and I am indeed pleased that the impact was a positive one.

We certainly hope you would afford us another opportunity to be of service to you in the near future.

Once again, thank you for choosing The Chaconia Hotel

Kindest regards


General Manager
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Berlin, Germany
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Sub-standard and excessive price”
1 of 5 stars Reviewed 8 August 2010

This hotel is a complete rip off. The unfriendliness and incompetence of the staff, the quality of the room interior, the location and the quality of food are not justifying the overpriced rates. Avoid at all cost and go for the Hilton instead (part of our wedding group used it and although you pay a bit more it provides a substantially better experience)

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask waldflo about Chaconia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catTrinidad, General Manager at Chaconia Hotel, responded to this review
17 December 2010
Thank you for choosing the Chaconia Hotel, however, we are sadden to hear that your stay with us was an unpleasant one. It is always our intention to offer the best possible service to our guests.

It seems odd that you would suggest that we are over priced when the rates and prices we offer are way below what obtains from other hotels of the same category and below our rating.

Your comment regarding the service is noted and I assure you we have address this issue. The location, albeit not a beach location, provides the convenience of total relaxation and it is unfortunate it did not meet your expectation.

It is unfortunate that you did not take the opportunity to bring you concerns to the attention of the hotel management, nevertheless, we have taken your comments on board and sincerely apologize for any inconvenience or discomfort we may have caused.

Sincere regards,


Manager
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“DIRTY HOTEL... RUDE STAFF”
1 of 5 stars Reviewed 3 August 2010

The room was extremely filthy, coated in dust and the windows were dirt covered.
There were bits of cement on the bed covers, and the room smelled musty, as if it hadn't been aired out on weeks. It was so bad we had to leave immediately for a different hotel.
The hotel staff was very rude, and at one point refused to refund us. Eventually we settled for a refund receipt which we were told to cash in 2 days later when the manager was in... at which point they once again refused to reimburse us! We had to fight for our money back tooth and nail.
This was a horrible experience and I would never recomment anyone to this awful hotel.

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask kmuffins7 about Chaconia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catTrinidad, General Manager at Chaconia Hotel, responded to this review
20 December 2010
The management of the hotel prides it's self on offering the best available comfort in terms of product and services to its guest and clearly we did not do this in your case, and for this, we sincerely apologize for the inconvenience and discomfort caused. However, I would like to assure you this is not what we ascribe to, because I know we could do better.

Your comments regarding the room, especially the musty smell and handling of the situation with refund are well noted and taken on board with the view to make the necessary changes that will conform with the standards we aim to provide.

Though there may be one or two disputed points raised, our focus is on the way forward in terms of improve the product and services we offer.

Once again, I would like to apologize sincerely and assure you this is definitely not the acceptable standard at Chaconia Hotel.

Sincere regards

General Manager
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Additional Information about Chaconia Hotel

  • Chaconia Hotel Maraval
Address: 106 Saddle Road | Port of Spain, Maraval, Trinidad
Price range (per night):* INR4,201 - 12,602

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