i shoudn't have been staying at this hotel but had a arguement with my boyfriend who lives in trinidad ,so just walked in to get a room ,when i say i walked in i was argueing with my boyfriend at the time,the hotel staff must have thought i was mad!!!anyway just come back from barbados when i ended up staying in this hotel ,the staff here are so friendly and caring couldn't do enough to help me.the hotel is very clean,a bit dated but that was my first time in trinidad so i dont know what other hotels are like there,the breakfast wasn't very good but i did go for breakfast after it was finished so that didn't have to give it me but they did,the guy from the front desk paul was great also was the manager ,the next time i have a arguement with my boyfriend lol lol !!i will stay at this hotel just because the staff are so nice and helpful.and i must say a big thank you to paul for listening to me half the night !!!

I booked my brothers and their families into the Chaconia hotel from the 3-11Oct (from germany...four adults and six children). I work in the service industry and am very critical where cleanliness and customer service is concerned. The staff that I met on all occasions was extremely professional and friendly and showed me the rooms for my inspection which included a fridge and safe at no extra cost. The cost per room was under $600TT and included a scrumptious Caribbean style breakfast. A laundry room is available which is important when travelling with small children. The staff from" captain to cook" were wonderful and helpful at all times - they all had a truly wonderful vacation.

This hotel is a complete rip off. The unfriendliness and incompetence of the staff, the quality of the room interior, the location and the quality of food are not justifying the overpriced rates. Avoid at all cost and go for the Hilton instead (part of our wedding group used it and although you pay a bit more it provides a substantially better experience)

The room was extremely filthy, coated in dust and the windows were dirt covered.
There were bits of cement on the bed covers, and the room smelled musty, as if it hadn't been aired out on weeks. It was so bad we had to leave immediately for a different hotel.
The hotel staff was very rude, and at one point refused to refund us. Eventually we settled for a refund receipt which we were told to cash in 2 days later when the manager was in... at which point they once again refused to reimburse us! We had to fight for our money back tooth and nail.
This was a horrible experience and I would never recomment anyone to this awful hotel.