I am not very fussy about where I stay but I think the Normandie is above average. The food is good and the area is safe. The staff is helpful and the amenities are good. The internet is reliable and air conditioning good. I have used the conference rooms and they are adequate for the Caribbean. I will be back and look forward to a stay there. It is close to the zoological garden (you can access it from the top of the hill adjacent to the president's residence.) Remember, this is the Caribbean so the standards of the Hilton do not necessarily apply.

This is the second time I have stayed at this hotel on business and if I was picking the place to stay it wouldn't be here. The good thing I can say about the room that I had was that it was clean and neat. Unfortunately, for a business hotel it is not very well designed for business travelers.

For example, the desk outlets are completely taken up by the TV and cable boxes so you have no plugs for a laptop. The only open plug is on the opposite side of the room near the bed. And the internet connection (though free) is extremely slow. The room had windows on a door to a terrace which I never used because it is not screened and only looks out to the parking lot. Since the window is not covered (it's high enough so no one can really see in or out), light was constantly streaming in to the room from the parking lot. Eyeshades are required here if you want to be in dark room to sleep.

Also the staff constantly keeps the outside door to the building open allowing bugs and mosquitos to populate the halls and easily enter the room as you are going in for the night. I received two mosquito bites as a result.

The construction of the rooms is not really high quality. No caulking or moldings to separate the wall tile from floor tile in the bathroom - just a crack or open seam. Since this is a historic property there are no elevators so carrying bags up the stairs can literally be a pain.

The front desk staff was less than cheery.

The bright spot is the restaurant Ciao (not the Cafe which I avoided). The service was excellent, the attention to the quality of the food was great and everything I ate was tasty and cheerfully delivered. I'm on a diet and they were very sensitive to that. Every meal was a fabulous experience.

Overall not the worst hotel I've ever stayed at but it is not the most comfortable experience either.

The Normandie Hotel is quite and relaxing and complimentary buffet breakfast was really nice. The only thing is that when you are staying here i would advise you walk will all your neccessities because there isn't any place open late at nite to purchase anything. Howere there isa Hi Lo grocery close by but it closes around 8pm. There are no cooks in the night and I honestly think the complimentary coffee provided in the room is limited. Cleaniness is good and i was very happy that none of my things went missing when room service passed though when I went for breakfast. The pool is amazing and service I experienced a small hiccup when I requested a late check out which was agreed upon the reservation and the message was not communicated when shifts were changed so be sure to confirm and confrim again.

Stayed here for 3 nights while on business and I would overall give the hotel somewhat mixed reviews. First, I must caveat this by saying I arrived with a vicious cold so getting any kind of normal sleep was out of the question so not having a great night's sleep was not totally the fault of the hotel. But the bed was hard and the pillows were medium hard.

When I arrived and pulled the covers off the bed I managed to kill a spider that I found crawling on the bed. That left a blood spot on the bed and I wasn't in the mood to deal with that so I called the front desk. They were extremely helpful. They told me that I could have the room across the hall but they also gave me the option to inspect it first to see if it was to my liking before I moved. It was - so I did.

The other thing that disturb my sleep was the loud window unit air conditioner (that unfortunately is not well sealed into the window so any number of bugs could enter the room). And, the guy who ran the leaf blower very early in the morning didn't help either.

The room was spacious and had all the useful amenities such as free internet access, cable tv, a reasonably sized armoire and drawers to stow clothes, room safe and fairly modern decor (i.e. minimalist). The room was clean. Tile floors make for cooler rooms in the Caribbean and these were nicely tiled. The paint was peeling off the walls near the window though and a pile of paint chips literally just dropped to the floor one morning for no apparent reason aside from gravity taking over.

The bathroom was clean but water would initially come out rusty from the tap everyday and for some reason the Shower Head was not positioned right (and couldn't be moved) so the water spills out onto the tiled floor whether you like it or not. However, the bathroom was always spotlessly cleaned everyday and was not a closet - there was room to walk in there.

The food on the premises restaurant was excellent for dinner. The wait staff were friendly and accommodating to my dietary needs. Lunch and breakfast I was less impressed with but there was enough choice so I wasn't starving to death.

Service at all levels was excellent. Whenever something was not quite right (like when I was given 2 bottles of ginger ale with no bottle opener in the room) the staff was very quick in remedying the problem.

This is considered a historic property so that may account for some of the disjointedness of the hotel but I felt that the staff made every effort to make my stay as comfortable as possible and if I hadn't been feeling lousy the place may have looked better to me.