We went for carnival and chose it because of the location – which was good. Before our arrival they were very nice, although we noted they charged up more than double the regular rate for carnival. I wouldn’t mind if I were getting exceptional service.
The maid, Jennifer was excellent! She wouldn’t disturb you when sleeping and would come by later in the day if that were your desire. That’s the best thing we can say. The breakfast daily was good – dinner was sketchy.
The were two very interesting things we made note of – they don’t provide you a wash towel if you want one it will cost $2 US. Also, they didn’t always have beach towels.
Whatever you do, don’t stay in the rooms on the first floor near the entrance or kitchen. You will be up all night with the noise of people coming in and early in the morning when the kitchen staff comes in at 6am. You will get no sleep in those rooms. All the rooms have an island feel and there were no critters, however the walls are like paper and you will hear EVERYTHING around you. The rooms are comfortable, although one of them has a weird backdoor entrance and the AC didn’t work. There was effort to accommodate us when it didn’t work – we were told it didn’t work.
The Jacuzzi was well situation although we learned it hasn’t worked in 2 months and there is no indication that it will be repaired in the future. The pool is underneath a tree so there is ALWAYS a need to have it swept. There is a veranda for sitting although there were no chairs to sit there.
Lastly, the power went out during our stay. We were provided with lanterns as it was out for eight hours. That was a nice gesture – it wasn’t so nice the next night when we got a call at 3am to return them to the front desk. They never explained why they weren’t collected the next day or why we needed to bring them up to the front desk.
Incidentally, they charge $6/hr US for Internet and they do have some snacks. They have a sign that says they are doing renovations although we didn’t see that happening during our stay. They offer laundry, one load cost us $7; phone is available with a $30 US deposit.
We met some locals during our stay that recommended that we stay elsewhere - This is overpriced and rundown.
Your stay will likely be more enjoyable in another property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC