This hotel is smal but it is very convenient, clean, and comfortable. I go to Trinidad about 4 times a year and usually stay with family. I ended up staying at the hotel because my family had other guests and the house was too congested. A friend told us about the Palms and took us there to check out the place.
the rooms are VERY spacious and spotlessly clean. The rooms all come with complementary internet and cable. The hotel is located off the main road and is only about 30 mins away from port of spain, about 10 mins to the airport and 5 mins to Trincity mall. The bathrooms didn't have a bathtub but nicely tiled stand-up showers.
The staff were ok -- they just seemed kind of awkward. There was only one staff and a security guard. When u walk into the office they just kind of look at you with a cold stare -- there wasn't much greeting or anything but once you talked to them they were kind and very helpful.
One thing to consider is that the room did not have a security safe. Also, if you are going out they asked that you leave the key at the front, I was uncomfortable with this at first but nothing was ever missing or out of place when wer returned to the room.
The hotel provides continental breakfast in the mornings ( muffins, donuts, cookies, tea, coffee, toast, and cereal).
For me the only downsides were that the hotel doesn't have a pool or room service/other food service available after hours. We walked up to the junction to get local burgers, fried chicken, and french fries. For someone who isn't used to the area/ who is not a local this may not be safe or a good idea. if you are hungry late at night, try to order KFC from arouca junction, otherwise you wil lremain hungry until morning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC