My fiance and I booked in on 30th May and the indian lady with the red hair at the desk said we were only booked for 1 person. We showed her the printed booking from expedia and she still didn't believe us saying its not on her system. She agreed to hold the charge for the amount we nbooked but lo and behold they wanted us to pay an extra 1200TT$ on our departure on 4th June. We made a fuss and the woman at the desk said she couldnt handle our complaint and called the manager who appeared an hour later, said he was in the shower, closely followed by his female companion.
He took another half an hour to finally realise that his employees had made a mistake and booked us for a higher priced room.
In additon the first room they put us in on day 1 was flooded with water. No one apparently had checked that the floor was soaking wet and we couldn't see it at first until we rested our suitcases on the floor and it got soaked, clothing inside and all.
They did move us to another room.
In addition the housekeeper would come into the room while we were at breakfast and take all our towels and wouldn't replace then until a few hours later, leaving us to wait for clean ones before we can shower, causing us extreme inconvenience.
They are quite good at saying thier apologies but this was useless as the time it took to sort out the complaint was 1.5 hours and by this time it was 9pm and our evening date with my nephew was ruined as we had to postpone due to the incompetencies of the manager and his employees

Being from Trinidad, I was horrified when my boyfriend recently stayed at this hotel. The room they gave him looked nothing like the website. He was not told that breakfast came with the room and still had to pay for something he didn't get. Service was lousy. We found dirty linens on the bed when we first arrived in the room. There were also another person's hair under the covers. We found termite droppings on the towels in the bathroom and the a/c was dripping water.

Also he was charged for double occupancy when only he stayed (barely I might add, we were out all day and most of the night) to sleep in the room. On reviewing the bill he found hidden charges and questionable accounting.

Believe me, I'm not recommending this hotel again to anyone.

We took the weekend package which was at a very good rate. The complimentary breakfast was good. Loved the pub with the karaoke. Great liming!! The staff were friendly and the food at the restaurant was top notch. Will be back again soon for another getaway!

The hotel is in a great location- very accessible. Rooms were very up to date and clean. The staff were friendly. There was karaoke, which we all fully enjoyed! Food at the restaurant was very tasty... Loved the gym, it was big, not small like most hotels that only have a few machines!