I stayed at this hotel approximately 13 years ago and was very pleased with my stay there at that time, so I decided to book a stay with this hotel again. When I arrived at the hotel the first room that I was given was quite horrible (3rd floor hillside facing room). The wooden steps leading to the room were neglected, and falling apart. The actually door to the room was ajar and it looked as if housekeeping was in the middle of sweeping the floor, but just stopped and never picked up the dirt. The air conditioner barely worked, there was no toilet tissue in the room, and the bed linen had multiple stains them. I complained to the manager. He was very accommodating and apologetic. The manager moved me to another room about 30 minutes later that was 100% better (2nd floor poolside facing room). The only issue in that room was the fact that the sink would link every now and then. But I did not complain about this issue because other than that, I liked the room. There was a better air conditioner and refrigerator located in this room.

Housekeeping for the hotel only works until 3pm, so it is difficult to get housekeeping needs met after that time. Housekeeping is just mediocre. There was a piece of paper in the corner of the room for days at a time, there was dust on the lamps in the room, there were visible smudges and prints on the glass doors of the terrace for days at a time, and there were times that we did not get the correct number of towels and wash clothes in the room.

There is a nice size pool located on the property, but I preferred to go to the beach which is located close by.

The front desk was very helpful in terms of calling taxis and providing info about prices of the taxis.

Jasmine's Restaurant which is located on the property is very over priced, the food that I had was not that great, and the wait time to get the food is quite long. There are cats that will come around while you are dining that wait for you to give them food- if you like cats, it's great, if you don't, it's quite annoying.

On a positive note, the hotel is very conveniently located, steps away from the beach, steps away from "the strip," steps away from great restaurants and places to eat, 10-15 minutes from the airport and 10-15 minutes from town.

There is complimentary internet service as long as you have a laptop, but the service disconnects frequently while you are online.

In closing, this property has such great potential, but it is in need of some major renovations. I would think twice about booking at this hotel until the renovations are completed.

I am here for a week of business meetings and my team and I were disappointed to find out that there are no desks in the rooms. It's definitely not set up for business travelers. As others have mentioned, this hotel has seen better days and seems to have bit hit pretty hard by the current economic situation worldwide. We have seen very few other guests. The rooms are very mediocre and most of the hotel needs to be updated. Slat/louvered windows don't shut so mosquitoes come in. The bed in my room is actually a pull-out couch rather than a proper bed. The walk to the beach is closer to 10 minutes, not 3 as advertised, and there are some good dining spots down there. The manager seems very nice and aims to please, but it's clear there aren't sufficient funds to do much updating of the rooms and grounds, so the overall feeling is one of slight neglect. The food as Jasmine restaurant has been very disappointing. Breakfasts are only offered in set menus (all very overpriced), lunches (primarily sandwiches) are not very tasty, and meal service is extremely slow. On the plus side, it is a fairly affordable location, reasonable distance to Frigate Bay beach, and while the kitchens in some rooms are spartan, they would at least be functional and good to have for a longer stay.

This place needs to be closed. Upon arrival with a pre paid week through Skyauction, the front desk person was surprised that we had a kitchen room. She called an elderly gentleman(manager?) and when he was told that we had a pre paid kitchen room he looked like a deer caught in headlights. He brought us to a room where the window would not close and the handles fell on the floor with holes in the cement where it they should be, no water in the toilet, the dirt was "crusted" on the counter, the windows filthy, the pots and pans were rusted or black or dented, and HE just said there must be something better. Getting to this room was an adventure. The door 's bottom was rotten so bad that there was at least a two inch space !!!!The wooden hand railings were rotted out in places, the cement/stone stairs were missing chunks, the "sidewalks" were broken pieces of cement..the pool was being filled using a 1/2 hose since the week before, due to heavy rains, the pool was filled with mud from a mud slde!. The pool furniutre was a pile of broken items. The pool liner had a black to grey ring around the edge. We excused ourselves to go to the nearby supermarket to buy some food, but in reality went to the nearby beautiful Marriot and paid dearly for an excellent room. Frigate Bay Resort according to their add is a short three mnute walk to the beach.. THE BEACH IS OVER A MILE AWAY!!!!!!!! I cannot and do not believe what other people could written anything good about this hell hole! STAY AWAY!!!! The place was quiet since while looking aroun we saw ONE car andonly ONE person!!!

I stayed in room 303b on April 26 with my partner to celebrate his birthday. The waitress, bartender and chef were exceptional. They were always smiling and so pleasant and helpful. I would reccommend this hotel anytime. A big thank you to Dorette for a lovely room :)

Email: lenicepren@hotmail.com