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Simpson Bay

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Atrium Resort – reviews, photos


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84% Recommend
3.5 of 5 stars 95 reviews
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A very comfortable place to stay

Atrium Resort

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4 of 5 stars
kbells2   1 contribution
New Jersey
5 Jan 2010 | Trip type: Solo travel

This is my second year staying at this resort. The front desk personell were so kind and even rememberd that my cat had been sick the year before and asked me how she was. Its not the most upscale place but the rooms are comfortable and spacious. The beach needs a bit of help though. The beach chairs are mostly broken and need to be replaced but the beach is clean. I do prefer the water over at mullet bay better. It is alot clearer with less rocks. The pool is a little too small for my liking. The thing I like about the Atrium is that it is close to everything. Food, casinos, entertainment. This is the second year that I have made friends on my vacation. I will definetly be going back next year

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Travelled with Solo Traveler
  • Member since 24 December 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR10,226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Unpleasant, uncomfortable stay--would never stay here again

Atrium Resort

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1 of 5 stars
delirifacient   8 contributions
delirifacient
2 Jan 2010 | Trip type: Couples

Our unit had two bedrooms--a master suite and smaller bedroom. Both had attached bathrooms. The living room had an attached kitchen and flat screen tv. The entire suite was dirty and unpleasant and overlooked the parking lot. There was a pool of water from the leaking A/C in the guest room and I almost slipped and fell. They never came to fix it. The showerhead intermittently (and unpredictably) spewed freezing and burning water. The toilet smelled moldy and there were curly black hairs everywhere (my husband and I both have straight, light-colored hair, so they were there before we got there). The kitchen had crusty red stains on the floor. They promise wireless internet, but it never worked.

In terms of the area there are no comfortable walking paths--you need a car to get to anywhere of interest. Simpson Bay itself is muddy, dirty and smells like fish and motor oil. Their pool is very small and is not cleaned regularly.

The most egregious thing was that at 7p our second night (and on New Year's Day) they informed us--even though we had a contract--that they were kicking us out of our room the next morning because someone else had reserved it as their timeshare. We disputed with the manager to no avail. I was very ill that morning and we tried to explain it to the management and asked if they could provide me with comfortable arrangements until we got a new room. Ten am the next morning they rudely evacuated us and our belongings and made us wait for 3 hours in the unairconditioned lobby before they could give us a room--and they tried to downgrade us to a 1 bedroom.

My husband and I have traveled widely in North America and have lived in Europe. We have also spent time in North Africa. We have stayed in lodgings in every price range and this was the worst place we have ever stayed at in our 7 years together. The management does not care one bit about your comfort or enjoyment. They are happy to take your dollar (or euro) and ignore your basic needs as a traveler. I have no idea what was paid for this stay because it was a gift for me and my husband. We are grateful for the generosity, but we're debating if we should tell the giver that they have been conned.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay January 2010
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 02 July 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR10,226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Disappointing Stay

Atrium Resort

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3 of 5 stars
Ingrid P   12 contributions
Toronto
29 Dec 2009 | Trip type: Couples

We booked our extra week through RCI and must say this resort needs a lot of TLC.
On the plus side, we had a very spacious 1 bedroom with a wonderful wrap-around balcony and the location is great. Within walking distance to a number of restaurants.
This resort is simply not clean. The floors were filthy, tables had not been properly cleaned, the ashtray by the elevator was never cleared. The list is long.
Mosquitos - just wait for the elevator or go to lobby - guaranteed a couple of bites every time. A little more spraying would help.
TV - we do not go to St. Marteen to watch TV but upon arrival it and the internet had not available for the past 8 days. It improved during our stay but no one seemed overly concened to solve this issue.
Beach - feels like a public beach, rarley raked and the chairs never cleaned.
Could be a great resort if taken care of properly.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay December 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 13 December 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR10,226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pleasant and spacious

Atrium Resort

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4 of 5 stars
scholtrip   5 contributions
Alberta
25 Dec 2009 | Trip type: Family
1
person found this review helpful

We booked this resort using our RCI points. We were in a two bedroom unit with a wonderful view. The unts are very spacious - we traveled with our two twenty-something daughters who each like to have theri own personal space and there were no issues at all. Kitchen was very well appointed. Bedrooms are large and there is excellent sitng/lounging space - which we only really needed on Christmas Day when it poured rain and we had to spend the day in the room. Excellent large balcony. Service can be a little - well - odd. The evening front desk clerk didn't seem to know very much and often was confused by our requests. However, the staff always made an effort to help us with concerns. We had daily towel changes and maid service twice - which was quite unexpected as we don't usually get maid sevice in our condos at home. The concierge was friendly and helpful but also took holidays from the 23rd to the 28th which meant she wasn't readily available during the Christmas holiday = which also seemed odd. Overall we were very happy with our choice. The Atrium doesn';t have all the \"amenities" of some of the larger resortssuch as the Pelican (Next door) but we easily walked over to the shops and stores there and booked our trips and scuba diving. We thought the Atrium overall had more charm and was probably quieter. Having said that, if you expect perfection you might not enjoy the Atrium as mch. Some parts of the building and unit show their age and, as mentioned service can be al little wonky. But, we would come back. The comfort, size and charm of the units as well as the great views made it a perfect place for our family.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay December 2009
  • Visit was for Leisure
  • Travelled with Family with Teenagers
  • Member since 29 March 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR10,226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Safe and spacious but only okay

Atrium Resort

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3 of 5 stars
HappyWanderers5   5 contributions
Pennsylvania
27 Nov 2009 | Trip type: Family

We traded our week in Orlando for a double unit here. We had a studio with a connected one bedroom. We had ample space for our 13, 15, and 17 year olds. The rooms were safe and clean but not high resort quality. The pool is small and not at all appealing to teenagers. The beach is small and on the bay but your view is blocked by boats. The bay is calm so it is good for floating and swimming but our teenagers were bored . The lot next to the resort is undeveloped and has some trash on it. The staff was helpful. The resort is within walking distance of awesome restaurants.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Travelled with Family with Teenagers
  • Age group 35_49
  • Member since 27 November 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
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Average price*: INR10,226 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Atrium Resort Also Known As

  • Atrium Resort Simpson Bay
  • Atrium Hotel Simpson Bay
  • Atrium St Maarten
Address: Billy Folly Rd 6, St. Maarten/St. Martin
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