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Bay Gardens Hotel – reviews, photos

3.0 of 5
Rodney Bay Village, Gros Islet 1892, St. Lucia
Hotel amenities
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Family Savings - 70% off
Bay Gardens Hotel
Ranked #6 of 14 hotels in Gros Islet
4.0 of 5 stars 208 Reviews
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208 reviews from our community

What travellers say about this hotel
  • Beach resort(12)
  • Friendly and helpful(7)
  • Very nice(6)
  • Standard room(5)
  • Sister property(5)
  • Grocery store(5)
  • Staff are fantastic(4)
  • Half hour(4)
  • Free shuttle(3)
Traveller rating
    80
    84
    30
    8
    6
Only show reviews for Family (15) | Couples (80) | Business (26)
Date Rating
Victoria, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Pay the extra and stay at the resort”
3 of 5 stars Reviewed 6 February 2012
4
people found this review helpful

My husband and I spent almost two weeks at the Bay Garden Hotel. Don't confuse this with the Bay Garden resort which is about 2 km ( 1.5miles) down the road. We wanted an efficiency or kitchenette and there are a few at this place but they are like an afterthought and located way in the back looking out over an unfinished concrete construction site! The other travellers we met who were staying in the suites were equally stunned about this but there were no options as these were the only suites. The acutal layout was generous and the balcony lovely ( except for the non-view). There was a lot of things missing in the suite and it took me about three tries to get simple things like tea spoons, a tea towel and an iron. Depending on the day, and who was cleaning the rooms, we may have been left clean swim towels or not, more coffee or not. Kind of strange. The internet was very spotty and we saw evidence of the WiFi antennas being held together with tape. The tech guy - Owen- was extremely helpful and worked hard to get things working for us, but then things would go down the next day.
The pools were fine and the bonus was being able to use the resort - which is lovely and has a beautiful beach. There is a shuttle to the resort and it's not a big deal to walk there - which we did almost every day. The hotel has good access to Rodnay Bay commercial area where there are grocery stores, banks and lots of expensive restaurants.
WE had a good holiday in St.Lucia but unless I was staying in a hotel room proper, I would not stay at this location again. We did not eat at the hotel restaurant as we found it overpriced. The bar was nice and the happy hours were fun.

Room Tip: Do not stay in the Croton Suites. They are old, grubby and not well serviced. The hotel rooms themse...
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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baygardensresorts, Public Relations Manager at Bay Gardens Hotel, responded to this review
17 February 2012
First let me thank you for choosing the Bay Gardens Hotel, and taking the time to review us on this site.

Our Croton Suites are designed for the family in mind, and as such we have tucked them away in a quiet, private corner of the hotel.

I do apologise for the difficulties you experienced in getting your towels and amenities refreshed. This is definitely not our standard and this will be discussed with our Housekeeping Department immediately.

Our Wi-Fi infrastructure is currently being revamped, and the temperamental coverage you experienced will soon be a thing of the past. I will pass your kind words along to Owen, who works very hard in keeping everything running.

Again I thank you for choosing the Bay Gardens Hotel and hope that you will consider us for your next visit to our beautiful Saint Lucia!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kearney, Nebraska
Top Contributor
87 reviews 87 reviews
Reviews in 43 cities Reviews in 43 cities
43 helpful votes 43 helpful votes
“Don't be confused about 3 properties with the same name”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

The Bay Gardens Hotel is ok for the money, holding its own for its age, but the breakfast is overpriced. The Bay Gardens Inn is a smaller version of the Hotel, but neither one is on the beach. You can take a shuttle, at no cost, to the Bay Gardens Beach resort or walk 10-15 min to it. The Bay Gardens beach resort has a lovely long beach and is the best and largest of the 3 properties. We checked in in the middle of the night and they had a very good night staff. Very friendly, knowlegable staff, either night or day. The hotel would be good for short stay, but the beach resort would be better for a week. The fitness center is available only at the beach resort, but is available to people staying at the other two properties at no charge.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“A Wonderful Experience”
5 of 5 stars Reviewed 2 February 2012

Stayed here for the 2nd. year running.A great ambience, so friendly and helpful, nothing too much trouble.Good food, great happy hour. Hope to go back again

Room Tip: Any overlooking the pool
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUISVILLE
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Bay Gardens Hotel- St Lucia”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

The Bay Gardens Hotel is a very nice Hotel that is located in the tourist area of Rodney Bay, St Lucia. The staff is most professional and will see to your needs and wants. There is great shopping and beaches within walking distance of the hotel. There is also a shuttle that will take you to the Bay Gardens Resort that is located on the Carribbean Sea that is only 5 minutes away by bus. The overall experience is one that will last a lifetime.

Room Tip: The rooms located in the back of the Hotel offer the greatest privacy and seclusion.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Helsinki, Finland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Nothing to complain, I would go back.”
5 of 5 stars Reviewed 29 January 2012

We were looking for nice, clean and safe place with reasonable prices. In that case, Bay gardes hotels was really good choice. It was really basic but you get what you ask for. Our room was downstairs near the smaller pool and had garden view. It was quiet and we felt it was safe to leave our values in the room when exploring the island.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Bay Gardens Hotel

  • Bay Gardens Castries
  • Hotel Bay Gardens
  • Bay Gardens Hotel St Lucia
Address: Rodney Bay Village, Gros Islet 1892, St. Lucia
Price range (per night):* INR4,347 - 8,527

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Bay Gardens Hotel
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