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Tuxedo Villas – reviews, photos

2.5 of 5
P.O. Box GM508, Castries 576346, St. Lucia
Hotel amenities
Tuxedo Villas
Ranked #21 of 23 hotels in Castries
3.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    9
    7
    1
    2
    6
Date Rating
Barbados
1 review
2 helpful votes 2 helpful votes
“Fiendly, welcoming, careing and down right st lucia”
4 of 5 stars Reviewed 5 October 2007
2
people found this review helpful

I was just going through some comments with regard to the Tuxedo and really was shocked at what I read as many a time I stay there and have never seen anything that would come close to the attitude that the writers have inclosed, always friendly and mostly accomaditing the staff are always very helpful.

The hotel is a little old but very clean and the amenities are perfect, I do see people getting friendly with locals and not all locals, just locals that no-one should get friendly with. I was there on one trip recently and a similar occurrence took place where guests had people in their room at the front constantly, and then were complaining that things went missing. I was there through the entire serinario and it was the same locals that they were frataniseing with that caused all the confusion.

The hotel says do not bring people back to the rooms and people do just that, then something happens and they accuse the hotel. I have never had this problem and since 2004 I have stayed at Tuxedo Villas and as far as I am concerned after 11 times I will stay there again and I have earned my oponion.

  • Liked — Location and Careing Staff
  • Disliked — Internett problems and Telephone system
  • Stayed June 2007, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ontario
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
53 helpful votes 53 helpful votes
“You can't beat it! Loved Tuxedo and its staff! Home away from home!”
5 of 5 stars Reviewed 20 September 2007
1
person found this review helpful

I know this review is a bit late, but I felt, given some other reveiws on this site, that I best put my two cents worth in. Our trip was in January 2006.

We visit St. Lucia for approximately 3 -6 weeks per year, so I would consider myself something of a local expert on the island.

We were actually staying elsewhere in Rodney Bay and absolutely HAD to move. We literally walked down the main street, poking into hotels and resorts, asking for availability and rates (we still had 18 days left of our holiday)....St. Lucia is not an easy place to "just walk in and get a room", especially in the winter months. Further, we have a teenager and don't share a room, so we needed not one, but two rooms and for 18 days...

When we approached the Tuxedo Villas reception, we were met with a warm welcome. There were no two-bedroom villas available right away. But they did have a one bedroom that they could give us for 1 night and then they would be happy to move us to a 2 bedroom suite the next day.

Let's start with the staff. They actually sent one of the young men working there with us, to help us haul our stuff from our previous location....He was polite, kind and very helpful. Thanks Jonathan!

Ms. Marie cleaned our room on a daily basis and treated us like her children by about the third day of our stay. She was amazing. She was very kind. Knowing that we had not planned on three weeks in a hotel type setting, she even offered to do some washing for us - for FREE!!! (We left her a very nice tip).

We had all the typicial little experiences with our room. I blew the pilot light on the stove (because I am not used to gas stoves and didn't really know what I was doing). Serge was there in less than 5 minutes, laughing with me and getting it up and running again and teaching me how to use the stove properly :) . We ran out of fuel at one point - again - 5 minutes or less for help.

Darwin was awesome to our family and made us really feel like valued guests, not customers.

The room itself was perfect. Two bedrooms, two baths and a living room with Cable TV, kitchen, with pots,pans, dishes, etc...It was kept immaculately clean as were the grounds and the pool in the courtyard. If we took off in the morning having left dishes in our sink, Ms. Marie washed them for us. WAY ABOVE AND BEYOND WHAT WAS REQUIRED OF HER. The beach is literally across the street and there are more restos within walking distance (and two grocery stores) than you could possibly want.

Serge (the handyman) helped us get some local lobster directly from the gros islet docks, getting up early, and coming to the hotel at 6:00 am to get my hubby to go to gros islet with him to talk to the fishermen directly. My hubby made his deal directly with the fishermen. Serge though, being super nice, got the $ from my hubby, and went back to gros islet in the afternoon and picked up the live lobsters and delivered them to us back at the hotel, saying we should just enjoy the lovely day on the beach. He taught us how to keep them alive til it was time to cook them and then went hunting for a BIG pot to boil them in.

We at one point made a comment to Jonathan that both JQ and Julians (the two local groceries) were out of black pepper - something our family uses a lot. The next evening, when Jonathan arrived for the night shift, he had a package of black pepper with him that he had picked up in Castries. No one needs to do stuff like this, but they all did it!!!!!!!!!!!!!!! It's just the way the place operated.

Because we were originally staying (the place we evacuated to move to Tuxedo Villas) in a suite with 110 volt power converters (FYI: St. Lucia is 220 volt power -unlike North America), we had not brought converters for our electrical appliances. NO PROBLEM. When I needed to charge my camera batteries, etc... I took them to reception and left them there (they have the reception and a couple of the suites partially rewired (for computers, etc,) so they had the right plugs at reception. They let us use their computer to send e-mail home and download pictures from our cameras - all for free. I even stood in the back office of reception and blow dried my hair on two evenings that we were going out for "romantic" suppers without our munchkin.

The hotel arranged a transfer back to the Vieux Fort airport and saved us about $50.00 on that. We arranged a hired car through the hotel as well (more saved $).

Regarding thefts: NOT ONCE did so much as a nickel escape or walk out of or disappear from our room!!!! I left jewellery out... We had 2 digital cameras, an 8 mm camcorder, my son's gameboy and all of our dive computers, etc... in our room. It would have been a haul! We came and went and never had a problem!!!! If there have been thefts (which I note all over the trip advisor site at many hotels in many countries), I can assure you it isn't the staff at this resort! Why anyone would be foolish enough to leave a large amount of cash in a hotel room - and I don't care how nice a resort, where it is or what island its on - is beyond me. Common sense people!!!!!! You don't do that anywhere!!!

THIS PLACE IS SPECTACULAR. I CAN'T SAY ENOUGH ABOUT IT. WOULD WE GO BACK? ABSOLUTELY! WOULD I RECOMMEND IT TO MY BEST FRIEND? WITHOUT HESITATION!!!!

  • Liked — EVERYTHING - the staff in particular!
  • Disliked — Not applicable
  • Stayed January 2006, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Washington, DC
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
“A Hidden Jewel”
5 of 5 stars Reviewed 13 September 2007
1
person found this review helpful

After booking with Tuxedo Villas I started seeing multiple reviews citing thefts, which made me a little leery about staying here. But I am glad that I decided to go ahead with my stay, this hotel is definitely a hidden jewel. A friend and I stayed here from Aug 29- Sept 5 2007. We passed this hotel multiple times on our previous visit to St. Lucia, but paid it no mind. This hotel is very quaint with majority of the rooms located in the back, which gives you a real sense of privacy and security and offers peace and quiet. There were other guests staying here but you would have never known because it was always so quiet. The hotel has a small heated pool and a patio area, and is in an excellent location as it's right next to restaurants and across from the beach. For our stay we requested a 2 bedroom 2 bath villa, and were pleasantly surprised by the size of the room. Each bedroom contained a full sized bed with dresser, a large closet, and a full bathroom. The villa also contained a nice sized living room with cable TV, dining area and full sized kitchen complete with pots and pans, dishes, as well as full sized fridge, stove and a microwave. James and Ms. Jacqueline were very helpful and always accommodated our requests, as did Marie and Margo. The service here was excellent and at times above and beyond. At no time did we feel unsafe nor did we have any issues with burglary. Tuxedo Villas really felt like a home away from home and I will definitely stay here again.

  • Liked — The location and largeness of the room.
  • Disliked — Everything was great, no dislikes.
  • Stayed August 2007, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ctelly22 about Tuxedo Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiltshire, UK
1 review
1 helpful vote 1 helpful vote
“We had a lovelly time”
4 of 5 stars Reviewed 3 September 2007
1
person found this review helpful

I have been surprised and disappointed to see the latest reviews involving thefts, as I would not want to see this distract potential visitors.. My son (9) and I stayed there for 5nights in August 07 and had a lovely time, never having any concerns for our safety or our property. It's not the Ritz, but it's fantastic value for money - hard to find in St. Lucia - and the location is hard to beat being a stones throw from the beach and walking distance to restaurants/nightlife/shops etc. The 2bed apartment was spacious and well equipped. Marie was a particular delight - always ready for an early-morning chat and leaping to my defense when she thought I was being hassled by a street vendor close to the property! This place is perfect for the more independant traveller and/or families with older children who prefer to self-cater but who's budget doesnt stretch to a private villa. The "security guard" is certainly nothing more than a young man, but, as stated, I never had reason to feel I may need his assistance. I have been a regular visitor to St. Lucia over approximately 15years. I have stayed in many locations and types of accomodation and if I have learnt anything, the "perfect" accomodation does not exist here - or anywhere. Wherever you go, you must research, plan and travel with an open mind - but remember not to leave your brain at home thinking crime doesnt happen in "paradise". It DOES, even in the most expensive hotels in the world with all those uniformed security guards.This place, however, gets my ulitmate compliment - a re-visit next year.

  • Liked — Location
  • Disliked — Poolside area
  • Stayed August 2007, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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holland
1 review
6 helpful votes 6 helpful votes
“bad experience”
2 of 5 stars Reviewed 15 August 2007
6
people found this review helpful

We stayed at Tuxedo Villas last year and also had a bad experience with burglary. I must say we enjoyed staying here but after the burglary this all changed. We went out for an afternoons fishing and returned at about 5 p.m. there was no sign of break-in but we discovered that some clothing and my cellphone was missing, which I didn't want to carry out at sea.
We went to security and he persuaded us not to call the police and wait for the manager to deal with this. The security guard was indeed a young boy who had no experience whatsoever. The manager wasn't anywhere to be found so later that night we decided to report this to the police. They were very helpful.
The next day the manager turned up and assured us that nothing like this had ever happened at Tuxedo Villas and we had probably misplaced our missing items. NO WAY!
After this they were very hostile towards us and blamed us for what had happened. We feel that it was handled very unprofessionally by the manager and we decided to forget about this bad experience until we came accross the two other stories on tripadvisor about burglary. The security needs to be adjusted here and the management should deal with these unfortunate issues in a better way. The police came back several times to question people but nothing conclusive was discovered. Fortunately the items missing were not of great value, but it ruined the end of our vacation on St. Lucia, an island we really enjoyed.
On the day we were leaving the Lady at the desk called us early in the morning and ordered us to pay our bill immediately, as though she didn't trust us! We were totally insulted by this treatment especially after what had happend.
At the very last moment we were offered an additional free week to stay if we wanted to book for two weeks at the Villa another time, which puzzled us completely after the strange treatment we had endured. I would think twice about going back there unless things have changed drastically with the security, after all, the appartments are very nice.

Stayed April 2006
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Additional Information about Tuxedo Villas

  • Tuxedo Hotel Castries
Address: P.O. Box GM508, Castries 576346, St. Lucia
Price range (per night):* INR6,075 - 13,654

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