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Residence Mercure Diamant – reviews, photos

3.0 of 5
Pointe de la Chery, Le Diamant 97223, Martinique
Hotel amenities
Residence Mercure Diamant
Residence Mercure Diamant
Residence Mercure Diamant
Residence Mercure Diamant
Residence Mercure Diamant
Residence Mercure Diamant
Ranked #4 of 8 hotels in Le Diamant
3.0 of 5 stars 241 Reviews
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241 reviews from our community

    Trip type
Traveller rating
    17
    95
    74
    37
    18
Date Rating
Budapest
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Superb location, basic services”
3 of 5 stars Reviewed 21 June 2007
5
people found this review helpful

We stayed 11 nights recently in this hotel with two young (2+4) kids and very much enjoyed it.

The location of the Hotel is faboulous, apartments are scattared on a hillside at a relatively large area. Virtually all rooms have a view to the Caribbean Sea, the Diamant Rock and the nearby hills as well.

The room facilities are truly basic, if you head up for a mostly self catered holiday, it's ideal, though car rental is essential. Shops are widely available in Diamant (3-5 minutes by car from the hotel).

The pool is large and gorgeous, this time of the year the hotel was running on half house during weekdays, so there were plenty of sunbeds available.

The downside of the place is that in reality it's rather an apartment complex with some limited hotel kind services. Cleaning was provided on a quite unpredictable intervalls (sometime every 2-3 day, sometimes every day...?), except the fair but simple breakfast, the restaurant is closed. There is limited takeaway dinner service provided for few hours (7PM-8.30PM), offering few variety of pizzas and a daily choice.

Staff in general speaks very limited english - for any complex question you'd better to have somebody with vocational french knowledge -, while some of them were friendly and polite others are just so-so if not rude...

I'd particularly recommend the place if you want to discover the island and able to catch a bargain deal at the hotel, but anything closer to the rack rate would not worth I guess.

  • Liked — Room view, pool, slide
  • Disliked — Room facilities, staff (sometime)
  • Stayed June 2007, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask Speedbird869 about Residence Mercure Diamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Basic & functional”
3 of 5 stars Reviewed 3 April 2007
5
people found this review helpful

This Hotel is quite clean & well managed. No beach available although, located right along the sea coast, but a swimming pool is available. Room clean and basically furnished. Music late in the evening on our arrival day (saturday), late up to 23.00, better to know this if you are looking for a quiet sleep. Air conditioning little bit noisy but efficient. To summarize, nothing to criticize but not so much charming.

  • Liked — sea view on Diamant rocks
  • Disliked — humidity of beds
  • Stayed April 2007, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Ask chartener about Residence Mercure Diamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sainte-Luce, Martinique
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Un site magnifique au servicce déplorable”
2 of 5 stars Reviewed 21 May 2012
1
person found this review helpful
Google Translation

  • Stayed May 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ddiamant, Directeur général at Residence Mercure Diamant, responded to this review
23 May 2012
Chère Cliente, Cher Client,

Je suis sincèrement désolé que votre séjour n'ai pas été à la hauteur de vos exigences. Nous mettons tout en oeuvre pour la satisfaction de nos clients et je suis surpris de constater que vous trouvez notre jolie residence sale..........Nous entretenons au maximum les chambres ainsi que les abords de la Résidence et la plupart de nos cliets en sont satisfaits.
Je vous demande de bien vouloir me contacter lors de votre prochaine réservation afin de vous inviter à partager votre avis autour d'un verre au bar.
Dans l'attente de vous accueillir à nouveau, je vous prie d'agréer, Chère Cliente, Cher Client, l'expression de mes salutations les plus distinguées.
Dominique CAMAILLE
Directeur Général
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“extérieur top, intérieur à revoir”
3 of 5 stars Reviewed 17 May 2012
Google Translation

  • Stayed May 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask marlilou about Residence Mercure Diamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ddiamant, Directeur général at Residence Mercure Diamant, responded to this review
21 May 2012
Chère Cliente, Cher Client,

Tout d'abord je tiens à vous remercie de faire partager votre expérience vécue à la Résidence MERCURE Diamant aux internautes. Je suis sincèrement désolé si le ménage de votre chambre n'a pas été à la hauteur de vos attentes. Je pense qu'il s'agit d'une expérience isolée et vous invite donc à renouveller votre expérience afin de vous prouver notre profésionnalisme. Concernant la restauration, je vous informe que nous avons mis ce département en location gérance depuis le 15 mars 2010 ce qui ne nous désengage pas de notre responsabilité mais je lui transmettrais vos remarques afin qu'il puisse les prendre en considération.
Je transmettrais vos félicitations à toute mon équipe et nous serions ravis de pouvoir vous compter à nouveau parmi nos clients.
Dans l'attente de votre réservation future, je vous prie d'agréer, Chère Cliente, Cher Client, l'expression de mes salutations les plus distinguées.
Dominique CAMAILLE
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
1 review
“Face au Diamant !”
4 of 5 stars Reviewed 3 May 2012
Google Translation

  • Stayed April 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ddiamant, Directeur général at Residence Mercure Diamant, responded to this review
10 May 2012
Chère Cliente, Cher Client,
Je vous remercie de faire partager vos commentaires avec tous les internautes et surtout de profiter de votre séjour à la Résidence MERCURE Diamant pour donner des conseils à nos futurs clients. Il est certes préférable de louer une voiture afin de découvrir toutes les beautés de l'île.
Au plaisir de vous accueillir à nouveau à la Résidence MERCURE Diamant,
Cordialement,
Dominique CAMAILLE
Directeur Général
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Residence Mercure Diamant

  • Mercure Le Diamant
  • Mercure Hotel Le Diamant
Address: Pointe de la Chery, Le Diamant 97223, Martinique
Price range (per night):* INR5,041 - 7,561

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