We just spent two nights at the hotel during a last minute trip to Martinique for Carnival. As we arrived by ferry from St Lucia, we walked off the boat and into the parade, making it impossible to get a taxi to the hotel. It is a bit of a hike from the downtown, but we were warmly greeted and the room was nice.
We were tired and hungry and decided to have dinner in their restaurant. The prices were on the high side, but given the option of walking all the way back to town to eat we decided to give it a try. They were out of everything on the menu we tried to order and they just didn't seem to give a darn. We left and went back to the receptionist who graciously offered to order a pizza for us. We did and cancelled the breakfast option we had taken given the attitude in the restaurant.
Also because it was Carnival our booked return ferry to St Lucia was cancelled forcing us to return a day early. The hotel was fine about it, no cancellation fee or problems with booking out early to get a ferry back. BUT trying to get Expedia to cancel and refund us for the extra night we could not use has been so painful and ridiculous to the point of sheer exasperation. One song and dance after another, even after informing them as soon as we found out the ferry return change. The won't help you via email, one has to call them direct and let me tell you long distance calls from the caribbean ain't cheap!
Yes I should have booked direct with the hotel and would of if I could have called them direct, but the phone lines down here aren't always working so booked it online. I will NEVER book anything with Expedia again.