Hi,the customer service was good but the room we got was not....Air conditioner didnt work and tried to fix it but knobs we missing,beds were alittle hard.Fuse blew in bathroom while taking a shower so water and lights turned off,and the view out side window was a vacant house with trash,the thing that bothered me most were the cockroaches,,,,ugg.But again it was clean and personnel were polite.

It's a great place to stay if your traveling on a budget. Rooms are clean and the service is excellent. They'll help you make the reservations to go and visit the Bio Bay, they'll put you in contact with trusted taxi drivers that can be available for you around the clock and I you need any other help regarding any other important issue they'll be more than welcome to help you.

I'll preface this by saying this is a bare bones hotel/guest house. Don't expect to get the frills and updated features of a fancy hotel. But this is also Vieques- you're on a rather modest/poor island with wild ponies running around. It's a gorgeous island, not yet destroyed by large hotels, so keep in mind that you're going to be facing modest living arrangements; unless you go stay at the W hotel for $400/night. Maria and Joe, the owners, greeted us upon check-in, provided insider advice on the best kept secret beaches, made us coffee, and were very hospitable. You don't come to Vieques for the hotel, you come for the beaches- so keep that in mind. The place is bare bones, like I said, but it's clean, safe, reasonably priced, and with great staff. I wouldn't recommend this place if you're coming as a couple for a romantic getaway, but it's a good place to stay if you're coming by yourself or with a couple of friends.

This Guest House was BAD!! The people who ran it was very nice and met us there to check in. The windows had plastic over them so you could not get fresh air. It rained the night we stayed and we woke up to a soaked bed because water ran in from the hole in the ceiling where the light fixture was. Water actually ran down the light bulb before hitting us. The bed was hard as a rock with paper thin pillows. There was no one else in the Guest House so it was really creepy since it was in a housing neighborhood. I would suggest if you visit this beautiful island do not stay here.