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W Retreat & Spa Vieques – reviews, photos

4.5 of 5
State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Hotel amenities
W Retreat & Spa Vieques
4.0 of 5 stars 433 Reviews
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433 reviews from our community

What travellers say about this hotel
  • Pool area(24)
  • San Juan(20)
  • Living room(19)
  • Resort fee(18)
  • Next course(17)
  • Bio Bay(16)
  • Fire pits(14)
  • Bio bay tour(13)
  • Alain Ducasse(13)
  • Private beach(13)
Traveller rating
    230
    112
    51
    29
    11
Only show reviews for Family (50) | Couples (269) | Business (14)
Date Rating
home
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“An amazing escape from reality!”
5 of 5 stars Reviewed 14 February 2012
4
people found this review helpful

I just returned from the W where I celebrated my 40th birthday with my husband. Having read all the reviews prior to our trip, I was very nervous about our time there and questioned whether we had chosen the right place. I truly wanted the "retreat" experience and the W delivered on all fronts. The rooms were beautifully decorated in the chic W style - from the cool artwork to the oversized comfy chairs, the great decor, an open shower and oversized tub. I could not have created a more perfect environment to spend my time!
I have read many complaints about lack of towels, lack of service, lack of good food, etc. my experience was completely opposite! There were tons of towels, even at the hideaway pool by Villa 17 - which was phenomenal and romantic. There was ice water with lemons or oranges just about everywhere on the property, which proved an excellent source of hydration after being in the hot sun. The food was fresh and delicious and the wait staff very accommodating. In comparison to city life, yes, it was a bit slower than a hotel in NY, for example - but you're sitting by a fire pit or in a landscaped patio with 360 degree views of the water! Who cares!
The property itself automatically gives you a relaxed feeling, with beauty everywhere - but the real treat is in the island itself. We rented a jeep for the week and each day visited different beaches. The chairs and snorkeling equipment we rented on site were of great quality - in fact, they were the nicest backpack style beach chairs we had ever seen and we would love to purchase them for future outings. We also utilized the W cafe on the property to pack us coolers filled with delicious sandwiches, waters, beer, etc to bring to the beach. They were polite and helpful and our beach cooler was always ready on time...and it was a great cooler as well. Stayed all day and held up to the conditions we put it through - lugging it through trees and sand to reach our destination.
We went to the spa several times and loved it! I travel quite a bit to the larger cities for work and frequent spas all the time. The W spa was gorgeous, the staff was excellent and the services amazing. I had both massages and facials and each was of great quality. The front desk (Amy) was always smiling and very inviting. The outdoor showers were a bonus and a great way to get the oil off before returning to the hot sun. Great space, very private and very relaxing.
Vieques is an island full of beauty and adventure, not the kind of place like the Carribean where you plant yourself by the pool and stick a flag in the sand for a drink. It is a retreat, in every sense of the word. When we did enjoy the beach and pool at the resort, i appreciated that the staff stopped by to see how we were but left us to enjoy our surroundings and each other without hovering or approaching us. The bar was only a few feet away if we did need something!
I also read a lot about inconsistent housekeeping services. My room was cleaned daily - and the one day we returned before they were there, all it took was a simple call to whatever whenever and they promptly arrived. Honestly, we just needed a couple of towels as we are clean people and dont leave a mess around. It was not an inconvenience at all.
At night, the music (which was a beautiful soundtrack for the property), the fire pit, the darkness and the Guesthouse were a perfect way to end the evening.
I will definitely return and would never consider another property - the W Retreat is fabulous and completely in line with the flow of the island. Just perfect!

It is the perfect place for those seeking privacy, comfort, peace and the natural beauty of nature.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sammybite about W Retreat & Spa Vieques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikoMN, Public Relations Manager at W Retreat & Spa Vieques, responded to this review
28 February 2012
W Vieques Responded 2/28/12:

Hello,

Thanks for the lovely review here on Trip Advisor. We agree Vieques is unlike anywhere else in the Caribbean… a true retreat, and we’re glad you got to experience it that way. We’re excited to welcome you back to paradise!

Warmest,

Nikolai
W Vieques
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New York, New York, United States
1 review
1 helpful vote 1 helpful vote
“Outstanding!”
5 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

We have stayed at some wonderful resorts throughout the Caribbean but the W was superlative! The property is absolutely gorgeous with beautiful plantings of grasses, etc. The staff was warm, friendly and extemely helpful - no "attitude" on this team. Food was delicious! (Note, we were told that the relationship with Alain Ducasse, the famous chef who created the menu, is about to end. However, if they keep the kitchen staff, I wouldn't worry. For example, breakfast was not "Alain" and everything was out of this world.). We were also surprised at how comfortable the rooms, restaurant and lounges were. The photos make it look a little too cool and hip for comfort but that was not at all the case. The beach was a protected cove which makes it great for swimming but not good if you like long walks on the beach. Only negative was the music that is constantly piped in all over the property - including the pool and beach. It drove us nuts! Coming from NYC all we wanted was some peace and quiet. The only sound we wanted to hear was the ocean! Why do I need to be forced to listen to the W's music? That's what the iPod is for - so everyone can listen to the music they want to hear. Or, for some of us, nothing at all - but the ocean. We would definitely go to this resort again - but would bring ear plugs.

Room Tip: Most of the buildings are 2 or 3 floors so rooms on 2nd and 3rd floors have beautiful views of the p...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Bridgetsj about W Retreat & Spa Vieques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikoMN, Public Relations Manager at W Retreat & Spa Vieques, responded to this review
28 February 2012
Hello,

Thank you for taking the time to share your thoughts with the Trip Advisor community. We’re happy you had a great time in Vieques. I’m sorry the music was an issue for you, and we will share this feedback with our management teams. In any case, we hope to see you in Vieques again soon!

Warmest,

Nikolai
W Vieques
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New York City, New York
2 reviews
“Beautiful, amenity-rich and convenient”
5 of 5 stars Reviewed 13 February 2012

This resort was filled with some truly wonderful people--both employees and guests.

The pool area is gorgeous and it's easy to lose an entire day of a vacation just lounging around.

Prices are comparable to New York City prices, so it wasn't a shock for me like it is for some.

The staff are all knowledgeable about the area, and when asked, will give you hints about the most cost-effective ways to spend your time and money while vacationing on Vieques.

I will definitely be back.

Room Tip: We stayed on the ground floor, which opens directly onto the pool deck--amazing!
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  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Matthew H about W Retreat & Spa Vieques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikoMN, Public Relations Manager at W Retreat & Spa Vieques, responded to this review
14 February 2012
Hello,

We’re happy to hear you had a great time with us, and we’re excited to welcome you back again!

Warmest,

Nikolai
W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
89 helpful votes 89 helpful votes
“Not the W experience I was expecting”
3 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

I am a huge fan of the W brand (only having experienced it in large cities) and went to Vieques mainly to have a W resort experience. First the positives - our room was spacious and nice (although a bit more eclectic than I would expect of the W). The lobby was also beautiful, and a nice place to lounge with a drink at night after dinner.

Now the negatives - the food options were SO sparse. The lunch menu had very few items on it.. seriously, i'm talking like 6 items. When I go to a resort, I generally want to laze about the pool all day and have lunch there. By the second day I was already bored with the lunch menu. Another big food related problem - breakfast was only served until 11. Maybe not a problem for most, but due to my jetlag and generally being on vacation mode... I didnt want to wake up and rush to breakfast. The result: Even if you get to the restaurant at 11:15AM, breakfast no longer offered. For a hotel that talks a big game about Whatever, Whenever... the fact that I can't have an omlette when I want one is a bit ridiculous. I know all hotels have their rules, but if you make a huge deal about Whatever, Whenever, you should be able to back it up when someone requests something as simple as an egg and some toast. The little market cafe they have had breakfast sandwiches but they were greasy and the service there was very poor. I ordered a sandwich at the bar one day and asked for it without Mayonnaise and was told they couldnt do it.... awesome. So to sum it up, this experience totally put me off W Resorts. I know theyre trying to be chic and trendy by having one restaurant and limited food items... but the whole thing just didnt work. I wish I had gone to another island (with nicer beaches... I guess I didnt mention the beach wasnt great, I was too busy talking about food!). Lesson learned!

  • Stayed May 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask cha630 about W Retreat & Spa Vieques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikoMN, Public Relations Manager at W Retreat & Spa Vieques, responded to this review
14 February 2012
Hello,

Thanks for sharing your feedback here on Trip Advisor. We’re very sorry to hear we didn’t live up to your expectations. We do pride ourselves on our Whatever/Whenever service promise, so we are very disappointed/concerned to hear this was not the experience you encountered. We’ve shared this feedback with our management teams and will incorporate this into our staff trainings, so understand your feedback is very much welcomed. Have a wonderful day.

Warmest,

Nikolai
W Vieques
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Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Relaxing vacation”
4 of 5 stars Reviewed 12 February 2012

We went to the W vieques last summer and I must say we had a great experience there.
Our room was very spacious and clean, and we had a nice balcony with a view directly on the ocean. The bed was very comfortable ( as in every W we've been at)

The beaches are on the small side, but we did not have a problem with that at all. The pool area was great as well.

The only thing we did not like too much was the food at their restaurant...it was really just ok. We did rent a car for 3 of the 5 days we were there and we much preferred going to eat outside the resort. We actually found a little restaurant that had amazing food.

We did the biobay tour...it was quite an experience. We actually loved it. The only thing is the person sent by the hotel to pick us up after we were done was almost 40 minutes late. And we were just all waiting outside in the dark in the middle of the island. ( didnt love that part)

We had a great time at the W vieques, and it's a great place to go if you want a relaxing vacations away from the big resorts...I do recommend you rent a car while you are there to explore other beaches on the island, and eat at other restaurants.

Room Tip: A room away from the pool area ( if you want it to be more quiet)
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  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Frederica84 about W Retreat & Spa Vieques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NikoMN, Public Relations Manager at W Retreat & Spa Vieques, responded to this review
14 February 2012
Hello,

Thanks for sharing your feedback here on Trip Advisor. We’re happy to hear you enjoyed Vieques, and we apologize for the minor service issues you experienced. We hope you’ll visit us again in the future.

Warmest,

Nikolai
W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about W Retreat & Spa Vieques

State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Price range (per night):* INR18,931 - 32,934

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