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Rainforest Inn – reviews, photos

Carr 186 El Verde, 00745, Puerto Rico
Hotel amenities
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176 reviews from our community

What travellers say about this B&B/inn
  • Full kitchen(5)
  • San Juan(5)
  • Pina colada(4)
  • Very friendly(3)
  • Gourmet breakfast(3)
  • Magical place(3)
Traveller rating
    152
    13
    3
    5
    3
Only show reviews for Family (31) | Couples (80) | Business (3)
Date Rating
Jacksonville, Florida, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Nice Place, Disappointed in the way we were treated!”
2 of 5 stars Reviewed 3 January 2012
5
people found this review helpful

Visiting Puerto Rico, the Rainforest Inn was what I was excited about the most. We were travelling around the Island staying at different places. We wanted to see different unique places and this was what I was looking forward to the most. When we booked there was only one night vacant to stay but still we were excited about having at least one night at the Rainforest Inn. However, we were overall disappointed. As two other trip advisor reviews mentioned: “Bill tries to be personable but only manages to come off as condescending.” Let me explain why:

First off, I was traveling with my girlfriend and we are mid to late 20’s couple. I travel a lot, especially in the Caribbean.

Pro’s: beautiful location in the rainforest. Something you don’t get to experience every day. Room was nice, breakfast was good

Cons: The reason I say that this was a disappointing stay was mainly because the way we were treated by Bill, the owner. Since we were only there one night, it seemed as if we were not important guest, that we didn’t spend enough money with him to be a valued guest. Or maybe he just thought we were some young college student kids since we look young. I don’t know. but let me give you a couple examples of why I felt this way.

1. I emailed Bill after booking in advance and said that were only fortunate enough to book one night since there was no more availability. I asked if we could come before 4pm (earliest check-in time) to hike and enjoy the property. He said No, that him and his wife had stuff to do and prepare so that 4 was the earlier time to arrive. This was disappointing but not a huge deal, we figured we could just get up and hike in the morning.

However, after breakfast we asked where the trails were on his property to hike. Bill seemed almost in a pushy mood for us to leave. Almost like we had overstayed our welcome and this was at 930 am. I came to this B&B because of its location and because of the access to some private hiking and beautiful scenery. However he said it would be to muddy and to hike the trails because it had rained in the rainforest(It rains in the rainforest?). He was worried about us being muddy and not having a place to clean up. I guess I was out of line thinking that the place we paid to spend the night at would want/allow us to clean up at. I’m not sure what time check out time was, but apparently it was 930am, or when Bill was ready for us to leave. Bill suggested things for us to do which was nice, but it seemed to be ploy to get us off his property. Just the way it came off to us.

2. Prior to arriving we called Bill to let him know we were running late, since we were not allowed to hike his property before 4 we decided to go zip lining and utilize the day the most we could. However, zip lining took a lot longer than expected so we wanted to call and let Bill know that we would be running late that it would be around 9pm before we arrived. He said ok, and told us there would be a 30 dollar late fee for arriving after 9.

We got lost trying to find his place in the dark, no easy task FYI. We called him as we were lost to get better directions, so he knew we were trying to find his house for a good while. We arrived in his driveway and when Bill showed us our room I checked my watch. 9:11pm. He charged us 30 dollars for being less than 11 minutes late. I can tell you that is not customer service. 11 minutes? Bill is cheap and was only worried about his pockets, not 2 guest that were only spending 160 bucks for 1 night.

There were a couple other things said/done that made us feel unwelcome but I hope you get the point. I can tell you that this place is a very nice place and is perfect for you if want a peaceful “green” getaway, we had no problem with the physical place, just the management. I did think it was funny that they have no TV’s or A/C because they want the guest to be able to enjoy the natural environment; however, they have free Wi-Fi. But I had no problem with that. I can also tell you that Bill did suggest a trail outside of his property that we hiked which was at a beach about 20 minutes away, it was a great hike and wouldn’t have known about it if it wasn’t for Bill, so that I do appreciate that. 190 bucks for directions to a beach off of his property? That’s the way we felt after leaving, that we weren’t valued customers.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WILLIAM HUMPHREY, Owner at Rainforest Inn, responded to this review
4 January 2012
It’s hard sometimes to remain objective when a review is so personal. It must be how it feels when an actor receives a scathing review for a part in his play. I’m glad at least these guests liked the quiet beauty of our place, and saddened that they felt unappreciated. As always, Laurie and I like most reviews which let our future guests know what to expect here, so I will concentrate on those points:
1. We don’t have a TV set in the rooms nor air-conditioning and there is no swimming pool. Our WIFI is there because it is essential for guests to remain in touch with business and home. The computer and printer is there for guests to print boarding passes or to research their next adventure.
2. Our hikes are real rainforest hikes which are sometimes a little too adventurous for some and we have learned to be clear in describing what a jungle hike is like so that no one gets lost or possibly injured and spoils their vacation. We also have to make sure that our guests don’t go into the jungle without proper hiking shoes and long pants. There are plenty of other hikes we can suggest which have clearly marked paved trails that can be hiked in flip-flops and shorts.
3. Our three-night minimum helps define a nature experience with hikes, excursions like tandem hang-gliding, horse back riding on the beach, bio-bay kayaking, eating at the “Luquillo Kioskos” and many other nearby attractions, which would be impossible to appreciate when just staying one night.
4. Our guests who print out the simple directions we email significantly reduce their chance of getting lost.
Checkout is eleven a.m. and we always allow guests to stay longer on the property if they wish. We have an extra bathroom where they can cleanup from our muddy hike. When my wife and I aren’t out getting supplies or still cleaning the rooms we can sometimes allow early check-ins. I’ve explored every inch of the rainforest and in my thirty-five years of living here I know of some secret natural hideaways which it always gives me pleasure to share with you. Sometimes I have to suggest an easier hike especially when we’ve had excessive rains and we realize that as responsible guesthouse owners we can’t send someone out to ford slippery ravines and push through dense growth, unprepared. I’ll be your resident concierge while you stay here and if you think I’m condescending I promise it’s not because I don’t appreciate you, it may only be because of my own scientific upbringing which many others have commented on. I do love being an innkeeper and meeting incredible guests from all walks of life – it’s my main reason for being an innkeeper. And I’m also glad I never became an actor.

Thank you for considering a stay with us,
Bill & Laurie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grass Valley, California
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Be At Home in the Rainforest”
5 of 5 stars Reviewed 24 December 2011

After reading the many great reviews, My wife and I booked 3 nights prior to our recent cruise out of San Juan. It was a great choice! Even though we were there during some intense rains (finding out why it's called a rainforest) we could not have been more comfortable. We were at home with Laurie and Bill and the one other group of guests (there are only two rooms that are rented), sitting around the gourmet breakfast table trading reviews of great places to visit and dine. We had the downstairs Villa and felt like we lived there enjoying the surrounding gardens and view down the hills and out to the ocean. Way too rainy during our stay for the private treks others have raved about, but we enjoyed the adjoining El Yunque Forest and the great local dining in Luquillo. Probably not for those used to the same-old hotel experience, but if you want to feel like you're arrived at your second-home hideaway, lovingly cared for you during your absence by Laurie and Bill, this is the place.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virginia
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“real rainforest experience”
5 of 5 stars Reviewed 17 December 2011

I traveled with my senior parents and wanted to really experience being in the rainforest even if they weren't up for long slippery hikes, so staying at the Rainforest Inn was perfect. We could spend a few hours at the National park but also enjoy being surrounded by gorgeous views and the sounds of the rainforest the rest of the day and night while back at the Inn. It rained for the 3 days we were there, but it didn't bother us one bit under the shelter of our ponchos and the Rainforest Inn!

Having a small kitchen was helpful so we could make bag lunches to take to the park and still enjoy a restaurant meal nearby for dinner. The place was fully furnished w/ everything from flashlights to a styrofoam cooler!

Room Tip: We stayed in the Chalet, which seemed to have better airflow than the other room.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by travelgraciously for El Yunque National Forest
Ask travelgraciously about Rainforest Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey
Senior Contributor
39 reviews 39 reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Amazing location”
5 of 5 stars Reviewed 16 December 2011

If you want your own lodge in the rain forest this is the place to stay! It is right on the edge of the national park of El Yunque and you have your own private rain forest garden with views right to the sea when the weather is clear. The accommodation is lovely and spacious with wooden beams, plenty of character and lots of windows to see the rain forest from. The bed was very comfortable and there was plenty of hot water and good pressure in the shower. Breakfast was also very good, all vegetarian but very well cooked by the hosts and delicious. They also have a private rain forest trek to a waterfall, very muddy and a bit challenging but worth it when you arrive at the pool and there are no other tourists taking pictures.
We would definitely stay here again.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dan_Pez about Rainforest Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
“Highlight of our trip!”
5 of 5 stars Reviewed 12 December 2011

Bill and Lori were a big reason for why we enjoyed our Puerto Rico trip this year!
We decided to make an impromptu trip over Thanksgiving this year and part of the itinerary was to stay in El Yungue, the Rainforest. After a lot of research we found the Rainforest Inn to be the best fit us. It is absolutely off the beaten path and completely in the middle of the forest. It took us about 40 mins to drive there from Old San Juan and also happened to get slightly lost along the way. However, Bill was accessible on his phone and gave us exact directions.
On arrival we were greeted by a very hospitable Bill with his friendly dog. We immediately gave us a tour of his property which is an oasis! The views are breathtaking and we immediately felt relaxed and at home. His property is covered with lots of beautiful flowers and greenery and he also has a small pond. There is a nice seating area which they call the “breezeway” where we relaxed while Bill made us some margaritas.
Soon after, we were shown our suite which was incredibly warm and comfortable. It had two bedrooms, a lounge area and a kitchen. The kitchen was stocked with all the basic appliances and the fridge had coffee, milk and sugar. Each room has a fan and even though the temperatures were warm, we were very comfortable with the temperature.
The day we had arrived was Thanksgiving Day and much to our surprise, after we got back from a long hike, we had a note on our door inviting us to Thanksgiving dinner with Lori and Bill which ended up being a lot of fun!

In addition, breakfast is included as part of the stay and each day was something different which was cooked by Lori! Both days the food was excellent and we got to meet some other couples that were staying on the property.

Apart from the property itself, Bill and Lori were extremely helpful and really assisted us in planning our two days there. They outlined hikes for us, and one day sent us to a quiet local beach.

Overall I cant recommend Rainforest Inn enough!!

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Rainforest Inn

Carr 186 El Verde, 00745, Puerto Rico
Price range (per night):* INR8,962 - 9,242

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