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Hotel Colonial – reviews, photos

14 S Iglesia Street, Mayaguez 00681, Puerto Rico
Hotel amenities
Hotel Colonial
Ranked #3 of 6 hotels in Mayaguez
4.0 of 5 stars 17 Reviews
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17 reviews from our community

    Trip type
Traveller rating
    3
    9
    3
    2
    0
Date Rating
Fort Smith, Montana
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Clean, safe, basic hotel in heart of Mayaguez”
4 of 5 stars Reviewed 7 February 2011
2
people found this review helpful

Stayed 3 nights here while in Mayaguez to see the Caribbean Series baseball games. Hotel is adequate and inexpensive. Rooms are very clean, with a small television (high on the wall). Beds are on the "very firm" side, and because the hotel was full, showers during peak morning hours only reached "lukewarm". We had to ask for a hand towel and washcloth. Maids were extremely friendly; we didn't encounter the rude woman that an earlier reviewer noted.

There are no elevators, so be prepared to carry your luggage up stairs, or request a ground floor room.

We were in room 21, and oddly, there are shuttered windows in the room that open to the lobby. So several mornings we were awakened to people conversing in the lobby. Ask for a room that doesn't have that.

Not the place to stay if you're used to resorts or high-end accommodations, but if you like "unique", you're comfortable in hostels, B & Bs, etc. , and you like to support local busineses, then you'll be happy here.

There is secured parking out back and the front desk folks spoke English and were helpful. Within walking distance are a nice plaza with historical buildings and many unique restaurants.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
5 helpful votes 5 helpful votes
“A strange experience”
2 of 5 stars Reviewed 7 January 2011
5
people found this review helpful

The Hotel Colonial is an inexpensive hotel, for the price ranges between 55 and 75. Now, the front desk service is divided by those who are polite and efficient and those who are not. That is, The morning front desk person (a middle age man) was very polite and helpful, but when his shift is over--everyone else lacks the qualities the morning person, except one young man with eye glasses--who was very nice and even offered me a refund for leaving the hotel before my initial stay. Now, the worse thing that the hotel has is the room service, specifically a middle age lady that constantly knocks your door to disturb your sleep to offer you towels. If you wake up and leave the hotel for the day after 9:00 am she would not clean the room--she did this twice when I stood there, for I expressed grievance the next morning to front-desk. This lady made the whole stay at this hotel my worse experience ever--I mean, one of the day's during my stay--she even handed "clean" towels and told me that because the room seem to be clean, she didn't have to clean it, and complimenting me for being neat. beware of this lady

  • Stayed August 2010, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Heriberto Rosas, Owner at Hotel Colonial, responded to this review
13 January 2011
Thank you for your input, by your perfect description I can identify who are the employees and you can be sure this will never happen again, I am very sorry for your inconvinience and thank you again for your review.
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Brooklyn, Ny
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
“Inexpensive and in the heart of Mayaguez Near the Plaza.”
4 of 5 stars Reviewed 2 March 2010

Nothing home to write about but has a bit of interesting history and is the most inexpensive hotel I found in Mayaguez. I traveled to my hometown of Mayaguez from New york. I went to serve as "Best Man" to friend who was getting married so I traveled alone. I would not recommend the place for families. Couples staying for a quick visit might find it quaint. Hotel is best suited for the individual traveler or couple on a tight budget. Private Parking is free but limited. It is possible you may need to park on the street depending the time you arrive. Restaurants in the area are scarce, particularly at night. Also, there is no pool.
That said, the hotel is very friendly, Clean and QUIET. Best value considering price and location. Few people know of the hotel even to those living in the town. Hotel is situated right by the heart of the city. Definitely, a good place to stay if on a budget. Not the 4 star resort one would expect; More like a motel. Would recommend to a friend or couple traveling on a tight budget.

Try for a couple of days before deciding on another location.
Chances are you will be satisfied and stay a bit longer.

  • Stayed December 2008, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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CT
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Clean, good security and service”
3 of 5 stars Reviewed 10 February 2010

This hotel is a block from the town square where events are frequent, but otherwise a bit out of the way and the area is pretty run-down. Room small but clean, and wi-fi good. Parking in a secure but small area behind the hotel. Decent continental breakfast and friendly and helpful desk attendants (with limited English)

  • Stayed January 2010, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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USA
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Sparse but clean, comfortable and welcoming”
4 of 5 stars Reviewed 2 August 2009

American travelers will be turned off by the shabby decor and sparse offerings, but this is a very clean and safe hotel that has some nice features. The price is very good, and the hotel offers free onsite parking in a secured (locked) parking lot. If you look past the somewhat shabby dresser and bedspread in the room you will notice that the floor is a beautiful old tile that people now pay dearly for when renovating homes. Appreciate the architecture and the fact that it's not a sterile American-style hotel -- it is more reminiscent of what you find in Europe.

Our room (#19) was very small (a marvel of engineering in how they fit the double bed and dresser "just so") but had cable television and an updated bathroom. Seriously, if you are an obese person, you don't want this room.

The water pressure in the bathroom was excellent and there was plenty of hot water. We slept well and the hotel was quiet.

We passed on the free continental breakfast (travel packs of cereal) but there's a wonderful local bakery two blocks away (Ricomini Bakery) that we enjoyed. It also serves hot and cold sandwiches and other deli offerings.

There is free WifFi but it only works in the small eating area off the lobby.

Finally, the staff was very pleasant and wanted to help wherever possible.

While not luxurious, it was a fine place to stay for a couple of nights while touring the area.

  • Stayed July 2009, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Heriberto Rosas, owner at Hotel Colonial, responded to this review
4 August 2009
In August 2009 we will replace all the bedspreads, pillows, shower curtains and towels. We will also install ironing boards in every room. And the closets will be redone too. Thanks for your comments.
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