Cervantes is right in the heart of Old San Juan, steps away from Crisobal Fort, wonderful resturants (including Panza right down stairs), and all of the jewelry and gift shops. The rooms are somewhat small but beautifully appointed in contemporary style, with a total marble bath. The staff was wonderful, as was the Puerto Rican Coffee each morning - but don't be surprised with a total bread and sweets breakfast, that is very PR. We had a balcony room which was lovely for fresh air, but not so much for the noise. Not a bad stay for a couple of days to see Old San Juan before venturing out to a resort. We got a special through Bookings.com.

This hotel is in the best location right in the heart of Old San Juan. It is a beautiful hotel. Like some prior reviews it was noisy. The noise is due to the small alleys between the hotel where every noise is just magnified and echoed. We did have a suite in the rear of the building but was still very noisy. The hotel does need some updating in the rooms. The carpet in our room was in very bad condition, We felt it was way overpriced for the quality of the room. The continental breakfast is very minimal. The great thing about the hotel are the people that work there. Dorcas at the front desk was the sweetest and most helpful. Everyone was very polite and helpful. Believe me no matter which room you are in it will be noisy. Would really not recommend this hotel.

Our stay here was less than desirable. The hotel was experiencing water issues during our stay, however, we were never informed of this, and allowed to check-in. The showers were COLD regardless of time of day. The staff should've notified us prior to arriving. Instead we were offered drinks at the bar when we complained. No thanks.

Also, our bedding & towels were stained, and the comforter was torn. Not at all what I expected from a boutique hotel with only 12 guestrooms.

We booked through Priceline and it was advertised that there was free parking on-site and wifi. I called before arriving to verify where the free parking was, and was told there wasn't any available and to park at the structure across the street. Turns out the hotel considers the greater area of San Juan to be "on-site". Parking ended up costing $60. Wifi never worked, and the staff confirmed that it's spotty. Why bother advertising it then?

It has now been a month since our stay, and I am still working with their management to try to resolve the issue. Their staff lacks customer service skills and empathy, which is funny since they are in the hospitality industry. Not at all how I wanted our wonderful vacation in Puerto Rico to end.

I enjoyed my one night stay here. I loved the look of the hotel, especially the interior design of the rooms which were small but quite comfortable for two. I experienced no problems with hot water or a/c. The bathroom was nice and clean but lacking in supplies. There was only one bar of soap and one bathrobe. The all-bread continental breakfast was a little dissapointing. What we got tasted fine and the setting was lovely but could've really used some protein and fruit. Service was friendly and helpful but a bit inattentive.
Definitely stay at the second parking garage (I believe it's called La Doña Fela) NOT the one directly across the street if you want to save $.