We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to BEST WESTERN San Juan Airport Hotel

BEST WESTERN San Juan Airport Hotel – reviews, photos

2.5 of 5
Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Hotel amenities
Special offer
Earn a $50 Gift Card
BEST WESTERN San Juan Airport Hotel
Ranked #32 of 45 hotels in San Juan
3.0 of 5 stars 200 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

200 reviews from our community

What travellers say about this hotel
  • American Airlines(8)
  • Rooms are small(5)
  • Continental breakfast(4)
  • Very convenient(4)
  • Flat screen TV(4)
  • Early morning flight(4)
  • Business center(3)
  • Cab ride(3)
  • Cold cereal(3)
Traveller rating
    16
    57
    61
    31
    35
Only show reviews for Family (42) | Couples (83) | Business (18)
Date Rating
Kansas City, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Easy Cruise Hotel”
4 of 5 stars Reviewed 6 February 2012

We chose and booked this hotel for a one night stay the evening before we cruised out of San Juan. Most of the hotels down by the cruise terminal were fully booked, or extremely expensive (it turns out that the weekend we were there happened to be the same weekend as the San Sabastian Festival, which draws 150K-200K people to Old San Juan). We booked this hotel through the AAA website and booked 3 rooms (1 double queen, and 2 single kings). It turns out that the AAA site offers rooms that are not available at the actual hotel. When we arrived at the hotel, the clerk told me that they could only offer 3 single queens. After much discussion with her and her manager (by phone), they gave us a fourth room for free and discounted two of the single queens that should have been kings even more. Needless to say, this helped the rating of the establishment.
The hotel was clean, and there is free wifi on every floor. The front desk and staff were helpful and friendly. The breakfast was merely breads, fruits, and cereals, but it was free and constantly replentished in spite of the crowd. It was easy to get a van to take our group to the terminal. There was a hopping medium sized sports bar across the street that served food and cold beer and had lots of televisions called Buffalo Wings. Best option for watching a game and getting a bite. This hotel is listed on some travel websites as having a casino, but it does NOT anymore.
Overall I would recommend this hotel if you are needing a one night stay before or after a cruise out of SJ. Very inexpensive and simple hotel, which is just what we were looking for.

Room Tip: Although connected to the airport, the rooms are quiet.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask OnTheGoKC about BEST WESTERN San Juan Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great pre-cruise hotel!”
4 of 5 stars Reviewed 6 February 2012

Chose this hotel to stay the night before we boarded a cruise in San Juan in late January 2012. Our flight arrived around 8pm on a Saturday and we were looking for a place to crash before heading to the port on Sunday around noon. This hotel is literally at the airport, from the baggage claim you'll need to go outside and up a ramp to the hotel entrance. There were signs to direct you once you got outside.

We booked a Queen room for a great managers special rate, which included continental breakfast, and free wi-fi.

I found the hotel to be very clean. The room was small, but adequate for a one night stay, It is probably on par with a 2.5 star hotel. There is a Buffalo Wings sports bar (not Buffalo Wild Wings as has been reported) across the street from the hotel and also a Wendy's. We we had a nice dinner followed up by a frosty from Wendy's which was very convienent. Continental breakfast was basic but good, fairly standard fare with cereal, fruits, hard boiled eggs, breakfast breads, coffee and juices.

Overall we had a nice stay and we would stay here again Pre-cruise, no complaints!

Room Tip: They are currently upgrading the televisions in the rooms (as previously reported they are very sma...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Cosmo1490 about BEST WESTERN San Juan Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmette, Illinois
Contributor
17 reviews 17 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“What a drag + it's really dark!”
2 of 5 stars Reviewed 2 February 2012

My husband and I stayed there overnight between a late flight from Chicago and a very early one to the island of Vieques the next day, because there were no more flights to Vieques on that date -- which we knew ahead of time. So we had planned our trip to do it this way, since we'd spent plenty of time in the airport in San Juan (SJU) between flights to and from Vieques over the years and had enjoyed the roulette tables in the casino in the hotel. (I usually at least break even.) We figured we'd spend an hour or so in the casino, have dinner, maybe watch some TV and go to sleep.

The hotel restaurant's menu -- and the restaurant itself -- looked pretty unappetizing, very dark and way over-priced, so we wound up eating junk food and food we'd brought with us for the trip. Even the junk food places close down pretty early.

The room itself was remarkably uncomfortable to spend time in awake: dark walls in a teeny-tiny room. If one didn't have claustrophobia before, this would do it! It was too uncomfortably small to even try to watch the TV mounted in a weird place on the wall or to read! And it was so dark! I am not one who likes a lot of light: we keep the lighting very low at home and in "our" rental casa. I have no clear memory of a pool (or maybe it was across from the "breakfast room"?): just... nothing to do and nowhere to go. I'm unsure where other reviewers found a pool, or maybe it was just too forgettable.

Perhaps the worst part was that the casino had been closed down -- not for renovations, as posted, but because people were going through TSA twice: to get to their gate and get "settled in", coming back out to visit the casino, and then going through TSA a second time. (I tend to ask lots of questions of strangers and get the "real scoop.") It was still closed on the next trip, and on our most recent trip (12/11) it was totally gone.

So there was truly nothing to do -- unless we wanted to cab it to a casino, and we didn't -- especially for just an hour or so, after a long day of uncomfortable flying. Also, we were in "island mode": no dressy clothes, etc. Our plan had been to just stay put at SJU, go to bed early and catch our early AM flight.

Never again. We would take a cab to a place we stayed on another trip to Vieques (Le Consulat) or somewhere else -- anywhere else! Oh, but it seemed clean enough -- from what we could tell in the dark.

Room Tip: Find somewhere else to stay -- use TripAdvisor before leaving home or ask someone -- anyone (cab dri...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask siouxtw about BEST WESTERN San Juan Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternPR, Public Relations Manager at BEST WESTERN San Juan Airport Hotel, responded to this review
6 February 2012
Hi,

Thank you for completing your review in trip advisor regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 787-791-6000 or 787-791-6242.


Sincerely,

Sharon Gómez
Public Relations & Marketing Director
BEST WESTERN San Juan Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Juan hotels

The Gallery Inn
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d148191?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
La Terraza Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1988329?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Villa Herencia
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1048165?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Passion Fruit Bed & Breakfast
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d610499?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Casa Castellana Bed & Breakfast Inn
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1838571?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Pennsylvania, United States
1 review
“You're Kidding Me Right??”
1 of 5 stars Reviewed 31 January 2012

We were only expecting the very basic to get us through a business trip..nothing fancy. This shanty couldn't even provide us with that. First, we were told they'd accept our credit card, made the reservation with that card, get all the way to PR from the states and were told "we don't take that card" even though we were told they did by everyone including themselves. We were then left with nothing. Customer service was even showing our card would be accepted. Here's a list of what else is wrong with this place.
- No hot water on any morning...We love cold showers--sarcasm
- The room was no bigger than a train car
- The internet never worked -- 20 minute ordeal just to check my email
- The TV was a little smaller than a laptop screen ( I honestly thought it was a joke)
- The iron was broke
- The safe was broke (tried to get the staff to fix it for three days)
- The room smelled of mildew and damp from day 1 until we canceled our reservation and left.
- Holes in the ceiling were plugged with toliet paper
- One lamp in the room and a very dim light on the wall
- A shower that unavoidably leaked water everywhere (which helped with the damp--sarcasm)

Only good about this place?? Steps to the airport... Quality?? In the negatives...disgusting..I would take cleanliness and hot water over convenience anyday.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Ennasus03 about BEST WESTERN San Juan Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weare, New Hampshire
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Precruise hotel”
4 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Stayed the night before our southern Carribean cruise..clean, great staff, and saves leaving airport if you already have transferrs to boat..the rooms are small and bathroom is short on counter space, but is extremely clean, free breakfast, free interenet service add a nice touch. This is not a five star hotel, but is a great place to stay before or after a trip..I will stay again if we leave from this cruise port.

Room Tip: Ask for a larger TV, they are doing rooms over floor by floor..we had a small wall mount and found o...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ladtvtxrider about BEST WESTERN San Juan Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN San Juan Airport Hotel also viewed

Doubletree by Hilton San Juan
4.5 of 5 stars 641 Reviews
San Juan, Puerto Rico
Show Prices ABS:HotelCheckRates-d151682?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Holiday Inn Express San Juan
3.5 of 5 stars 294 Reviews
San Juan, Puerto Rico
Show Prices ABS:HotelCheckRates-d151941?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Marriott San Juan Resort & Stellaris Casino
4 of 5 stars 1,489 Reviews
San Juan, Puerto Rico
Show Prices ABS:HotelCheckRates-d149920?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 45 hotels in San Juan, ranked by popularity »

Been to BEST WESTERN San Juan Airport Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN San Juan Airport Hotel

  • Best Western San Juan
  • San Juan Airport Hotel
  • San Juan Best Western
Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Price range (per night):* INR7,337 - 8,289

Owners: What's your side of the story?

If you own or manage BEST WESTERN San Juan Airport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN San Juan Airport Hotel
Show the lowest price for this hotel (from our partners)
Show Prices