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Hotel Plaza De Armas – reviews, photos

2.0 of 5
Calle San Jose 202, San Juan 00907, Puerto Rico
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Hotel Plaza De Armas
Hotel Plaza De Armas
Hotel Plaza De Armas
Hotel Plaza De Armas
Hotel Plaza De Armas
Hotel Plaza De Armas
Ranked #31 of 45 hotels in San Juan
3.0 of 5 stars 129 Reviews
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129 reviews from our community

What travellers say about this hotel
  • Great location(8)
  • HOT WATER(4)
  • Continental breakfast(3)
Traveller rating
    16
    39
    28
    22
    24
Only show reviews for Family (12) | Couples (49) | Business (3)
Date Rating
MD
1 review
“Great service in an Historic Hotel”
4 of 5 stars Reviewed 13 February 2012

I was worried about staying at this Hotel because of some earlier reviews.Luis Garzon, Guest Relations Manager at Hotel Plaza De Armas, told me not to worry.
The Hotel Plaza De Armas is in a great location. It is convenient to all areas of Old San Juan. The Trolley stops a half block away. Taxi cabs are available out front. It is a short walk to Cafeteria Mallorca for breakfast (mallorca con mantequilla) or to church around the corner.
We chose Hotel Plaza De Armas because of price and location. We chose not to have a refrigerator or a balcony. You shouldn't complain if you chose not to get these items and didn't get them for free.
The rooms were pretty basic. They were clean and comfortable enough. The bathroom was clean and there was abundant hot water. Everything appeared to work.
There were no bugs.
The front desk staff was charming and very helpful. They appear to be very honest and hard working people trained in hotel service. They do not perform miracles.
They watched our luggage for us and gave us whatever advice we requested.
There is a restaurant at the front of the hotel.
The elevator is slow and only holds 4 people or 1,200 pounds. We were happy that there was an elevator. Historic hotels don't always have elevators.
If you want more amenities, go somewhere else and pay for them.
Luis Garzon, Guest Relations Manager at Hotel Plaza De Armas, was right. He made sure that we didn't have to worry. He was the most charming and helpful person in the city.
Thankyou Luis.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MdPeter about Hotel Plaza De Armas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Garzon, Guest Relations Manager at Hotel Plaza De Armas, responded to this review
14 February 2012
Thanks a lot for taking the time to write a review about our property Hotel Plaza De Armas.

I'm glad that you enjoy your stay with us and I invite you to come again and have new great experiences with us.

We are making major improvement in our physical plant and in our services as well.

We want everybody knows that you can feel the same way as you did in your last visit and that old situations in the hotel are matters of the past.

It has been a great pleasure to served you and I will do it again...

Please come back again..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, Massachusetts, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not impressed at all!!”
2 of 5 stars Reviewed 31 January 2012

Pros: Service was good. The people at the desk were friendly.

Cons: Old building. Elevator is 1,000 years old and honestly takes 15 minutes to go up and down. Plumbing was horrible. Hot water worked but very slow. Our room was like a dungeon. There were no windows and we overslept the 1st night we got there. Also no refridgerator. Would not go there again nor would recommend it.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SaintBeatz about Hotel Plaza De Armas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Garzon, Guest Relations Manager at Hotel Plaza De Armas, responded to this review
2 February 2012
We are a 1900 building in the middle of a 500 hundred year city.. We have the best location of all property of our category.

The elevator is not a appropriate for the kind of building we have and we are one of a few
hotel in Old San Juan that has elevator. It Just take a minutes and a half to make the four floor but because is small it can not carry to much people and luggage at the same time. Besides that it can not be faster because the vibration of the elevator motor can cause damage to this protected historical building. We have suites with window, balcony and refrigerator at a fraction of the price of other facility nearby.

We invite you to come again and experience the new way to have fun in Old San Juan.
Please contact me personally..
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Contributor
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Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Location, Location, Location”
3 of 5 stars Reviewed 23 September 2011
2
people found this review helpful

The benefit of this hotel is its location. You can walk to every restaurant, attraction, etc. Yes, it is an old building (no windows) and the elevator is slow but to me, that's what gives this hotel some character. It is not the typical fancy building most people are used to. I would definitely stay there again. The people were friendly and the rooms were clean.

  • Stayed March 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kathy H about Hotel Plaza De Armas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Garzon, Guest Relations Manager at Hotel Plaza De Armas, responded to this review
21 December 2011
Thanks for taking the time out of your tight schedule to complete a review here. We always try that your experience with us is more than satisfying. Our goal always is to meet the needs of each and every guest we serve and to exceed your expectations and make your stay as pleasant and comfortable as possible.

Your sincere feedback is very important and valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. That is why your comment is properly addressed by our administration staff.

It is our hope that you will give us another opportunity to serve you. Please when calling for your next reservation, please ask for me and I will personally assist you.
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San Francisco, California
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Great location at a fair price”
5 of 5 stars Reviewed 8 September 2011
1
person found this review helpful

An old building with tastefully decorated rooms, modern plumbing, free wifi.
The catch? Many of the rooms are windowless, so if you require a window, keep looking. Wonderful location on the Plaza in Old San Juan. Convenient to forts, stores and restaurants. Walk to transit. Taxi stand at front door. I will be back!

  • Stayed April 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by cyclinjohn for San Juan
Ask cyclinjohn about Hotel Plaza De Armas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Garzon, Guest Relations Manager at Hotel Plaza De Armas, responded to this review
24 December 2011
We are grateful that you take the time out of your schedule to make a review here. It's our mission that your experience with us is more than satisfying. Our principal goal always is to meet the needs of each and every guest we serve and to exceed your expectations and make your stay as pleasant and comfortable as possible.

Your feedback is very important and valuable to us.

It is our hope that you will give us another opportunity to serve you. Please when calling for your next reservation, please ask for me and I will personally assist you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Senior Contributor
46 reviews 46 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Clean and great location we will be back”
2 of 5 stars Reviewed 4 September 2011
1
person found this review helpful

This is a three hundred year old hotel in old San Juan. Not like any other Howard Johnsons in the world.No free breakfast or parking but clean rooms and great air conditioning. The shower was also very clean and the water pressure and temperature were wonderful.The beds were fine and again very clean (no bugs!) There are no windows in most of the rooms but this didn't seem to be a problem with the mirrored amoire and high cellings. There is no interior design or beautiful anything in this hotel it is just a clean safe place to rest in a great location. You safely can walk to everything and the night life is grand.

  • Stayed March 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask travelwriter1usa about Hotel Plaza De Armas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Plaza De Armas

  • Howard Johnson Plaza De Armas
  • Howard Johnson San Juan
  • Howard Johnson Old San Juan
  • San Juan Howard Johnson
Address: Calle San Jose 202, San Juan 00907, Puerto Rico
Price range (per night):* INR5,993 - 9,130

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