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Hotel Miramar – reviews, photos

3.0 of 5
606 Ponce de Leon Avenue | Miramar, San Juan 00907, Puerto Rico
Hotel amenities
Hotel Miramar
Hotel Miramar
Hotel Miramar
Hotel Miramar
Hotel Miramar
Hotel Miramar
Ranked #14 of 45 hotels in San Juan
4.0 of 5 stars 268 Reviews
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268 reviews from our community

What travellers say about this hotel
  • Continental breakfast(16)
  • Friendly and helpful(9)
  • Grocery store(8)
  • Bus stop(6)
  • Rooms are clean(6)
  • Very good(6)
  • CUSTOMER SERVICE(4)
  • Great value(3)
  • Flat screen TV(3)
Traveller rating
    68
    95
    46
    20
    39
Only show reviews for Family (42) | Couples (94) | Business (20)
Date Rating
Ontario ,Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Poor Customer Service”
2 of 5 stars Reviewed 26 December 2011

Not only is this Hotel in a sketchy neighborhood but their attitude is terrible. After I booked an ocean view ( overtop of some rundown buildings ) room that the manger said had a pullout couch I was told that my young daughter couldn't sleep on it. I was forced late at night to rent a 2nd room ! Just to make things ridiculous the clerk told me he just spoke to the MGR and the MGR wanted to make sure that we wouldn't have 5 people in the room !!! This after we just paid for a 2nd room !!! can you imagine leaving the 2nd room empty after just paying a stupid last minute rate for it. Had he been up front I could have booked 2 cheaper rooms instead of the room with the pullout couch ( chair) When leaving it took us half an hour to get the 1 slow elevator they have and then after waiting with 20 other people in their small lobby to check out we ended up just leaving. Book anywhere else in SAN JUAN

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask TTbarrie about Hotel Miramar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerSanJuan, Manager at Hotel Miramar, responded to this review
5 January 2012
Thank you for taking time to comment on your personal impressions about the hotel. We are always interested in hearing from our guests in our continous effort to improve the value of our product and quality of our services.
Upon arriving at the hotel with 5 adults, our Front Desk agent advised you that the maximum number of persons allowed in a guest room is 4. Even though we were fully booked, we offered you t he option of a second room to accomodate your party or assisting you in finding a hotel that would accept 5 persons in one room. You elected to take the second room, and in a gesture of good will, our agent accomodated you in a Superior Ocean View Room, with a pull out couch so the room with 3 people would have an extra bed. At 7PM, we retained the housekeeper so she could make up the sofa with fresh linens, and our agent left the desk to assist you with your luggage.
We do have one elevator which can handle the traffic for a 50 room hotel and we are located in one of San Juan's most sought after district.
We are truly disspointed about your remarks, but nevertheless respect your opinion.. We do encourage travellers to disclose the exact number of persons when booking a room to avoid any inconvenieces at check in.. Wishing you and your family a prosperous 2012!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Delightful Hotel”
4 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

We recently stayed 3 nights at the Miramar Hotel. We had no clue whether it would be good or not but we really enjoyed staying there. The staff were wonderful, very friendly and helpful. The room was good. It's an older building but has been updated. I would recommend this hotel as the place to stay in San Juan. Wonderful view of the ocean and lagoon from our room. Breakfast at the hotel was great. Service wonderful. I would stay at this hotel again.

Room Tip: Rooms on the front looking over the lagoon and ocean are great.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KarinaLB about Hotel Miramar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Good Choice”
4 of 5 stars Reviewed 5 December 2011
3
people found this review helpful

We stayed here for one night prior to sailing the next day.
It`s about a $20 (bags incl.) taxi ride from the airport and less for a trip to Old San Juan and the docks. There is a bus stop near by but we didn`t try it.
The Miramar is a nice boutique hotel. Small lobby with a great staff !!
Air conditioned room was large and clean. Mini fridge and microwave.
We had 2 double beds that were adequately comfortable.
Bathroom was modern and decor was tasteful.
One small elevator (try to get a lower floor if you are in a hurry).
Roof top terrace is a great place to bring a beverage and relax and see the city and ocean.
The hotel is in an area that is nothing to write home about but there are a couple of really nice restaurants within a block or 2.
Grocery store 2 bocks away as well. Wine, beer, rum etc. is sold there.
So if you just need a restful place to spend a night before you sail and don`t want to spend a ton of $, the Miramar would be recommended.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask glennifer about Hotel Miramar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wexford, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“nice stay”
4 of 5 stars Reviewed 28 November 2011
3
people found this review helpful

my wife and i stayed here recently pre cruise and found everything just fine.very efficient staff at check in and out.lovely clean marbled floor bedroom no complaints.had a few reasonably priced drinks at the bar on site.friendly local people made chat with us which we enjoyed.breakfast next morning was very fresh and tasty and reasonably priced.the only complaint i have about san juan is that the taxis are a complete rip off which i think should be regulated a bit better,but other than that everything was good and i would definetely stay here again.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask roamingirishman about Hotel Miramar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middletown, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Great Pre Cruise Location for budget minded”
3 of 5 stars Reviewed 22 November 2011
3
people found this review helpful

We were looking for a hotel for a day in San Juan prior to a cruise. Most were sold out that had reasonable locations to the cruise terminal. We also like to check out small boutique hotels when visiting locations. After some searching we found Hotel Miramar. We made a reservation for a room called "run of the house" for $99. This means you get what is available when you arrive. We were lucky enough to get a room with a king size bed, close to elevator, and the room was clean. Upon our arrival which was a short $25 cab ride from the airport we met "Sylvia" who was extremely busy and pretty much overloaded, but she took care of us immediately even though we arrived before check in time. Sylvia as well as the rest of the staff we met were very pleasant and helpful. The great parts of the hotel are its convenient location with a drug store, super market, and cafe within steps of the hotel. Want to go to Old San Juan ? Jump on the bus just outside the hotel. Cost 50 cents VS $20 cab ride. Clean and safe. There is a laundry in the hotel which we used so we had all clean clothes when we got to the ship. The roof top is pretty cool with a view of San Juan. Down side of the hotel is that it is dated, there was a slight odor in the room but I think it was just something they clean with. Again, bathrooms and room were clean and no sign of bugs ! big thing with my wife. Lastly there is a small cafe next to the hotel. We had lunch there and it was excellent !! awesome soup, great local beer, nice wine !

Room Tip: Rooms are a combination of king and double beds, call first.
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  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Miramar

  • Miramar Hotel San Juan
  • Miramar San Juan
Address: 606 Ponce de Leon Avenue | Miramar, San Juan 00907, Puerto Rico
Price range (per night):* INR5,321 - 10,250

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