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Hotel Milano – reviews, photos

2.5 of 5
Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
Hotel amenities
Hotel Milano
Ranked #11 of 45 hotels in San Juan
4.0 of 5 stars 561 Reviews
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561 reviews from our community

What travellers say about this hotel
  • Continental breakfast(12)
  • Great location(11)
  • Friendly and helpful(9)
  • Cruise ship(9)
  • Very clean(7)
  • Rear room(4)
  • Saturday nights(4)
  • Would highly recommend(3)
Traveller rating
    177
    231
    81
    40
    32
Only show reviews for Family (58) | Couples (250) | Business (19)
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Not 5 star but adequate”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

We stayed at the Hotel Milano for 2 days before leaving for a cruise. The hotel is not the Ritz but is very clean and very convenient for Old San Juan. The staff is very pleasant and most helpful, which makes up for the loud air conditioner and lack of a window! Note, if you are staying here thinking you can walk to the cruise terminal, you probably can't - some of the cruises leave from the port across the bay so check before you book - $15 plus $1 for each bag to get from the hotel to the cruise port. Breakfast on the roof was nice and the waiter was extremely welcoming. Good restaurants very close to the hotel - as I said, not the Ritz but adequate. We would stay there again.

Room Tip: We had a room with only 2 window bricks for daylight, but it was quiet except for the air conditione...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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nelson
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very nice and good location”
4 of 5 stars Reviewed 7 February 2012

We stayed 2 nights here before our cruise. Very clean rooms and the staff was most helpful. Rigth in the heart of the city close to everything. Would use this place again.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toms River, New Jersey
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“great location in Old San Juan, reasonable”
5 of 5 stars Reviewed 2 February 2012

Convenient to free trolley and restaurants.
Cost $174 including breakfast. Friendly, helpful staff.
$5 breakfast more than adequate.
Through the hotel, signed up for E and B tour of the El Junque rain forest and Luquillo Beach--lunch on our own.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canada
Senior Contributor
33 reviews 33 reviews
Reviews in 23 cities Reviews in 23 cities
158 helpful votes 158 helpful votes
“Tale of two visits, Hotel Milano Old San Juan”
2 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Stayed at the Milano two nights Dec 30th and Jan 7th pre and between cruises. We’ve stayed here before a few years ago and knew what to expect, a well situated a bit run down 2 star plus hotel.

Our first night was completely satisfactory. Room 409 at the top of the hotel street view. Asked for and got a remote for the air conditioner and actually found the street noise not too bad at all especially for a Friday night.

Sadly our second night wasn’t as nice. Our room, one floor down had no working bedside lights. Apparently there was an electric problem that the hotel hadn’t had a chance to deal with. To make matters worse, there were no more remotes available to adjust out too cold air unit. Sleep was not great that night, Saturdays are louder I guess than Fridays plus we never got comfie thanks to the AC issue.

Two nights, one good experience, one not so great.

The Hotel is central to everything, the rooms are clean, the beds okay and the $ 5.25 roof top cold breakfast is okay, it’s just too there’s a bit of a lack to detail. What I rated as three stars has slipped to two IMHO.

Juan, buy more remotes for you AC units. One temperature setting for all doesn’t make for happy customers.

Room Tip: Street view rooms are loud on weekends. Ask for the AC remote at check in
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  • Stayed January 2012, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Best overnight stay in Old San Juan”
4 of 5 stars Reviewed 22 January 2012

Flying in the day before our cruise, we found Hotel Milano to be the perfect place to stay. Located in the heart of old city, you are within walking distance of everything but a beach. There are fabulous restaurants, shopping (Marshall's is close if you've forgotten anything), and historic sites. There is a lovely walkway around the harbor entrance, cobblestone street and did I mention restaurants? Hotel Milano staff is bilingual, friendly and very accommodating. The rooms are small and comfortable. Breakfast is available on the rooftop, inside or out. Book reservations early as they go quickly.

  • Stayed February 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Milano

  • Milano Hotel San Juan
  • Hotel Milano San Juan Puerto Rico
  • Milano San Juan
Address: Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
Price range (per night):* INR5,796 - 11,313

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