This hotel was found on the travelocity website and was supposedly a Four Star listed hotel. It should be listed as a NO STAR hotel.
Our flight arrived late into San Juan as scheduled. We arrived at the hotel at 11 PM. The Doorman/Bellhop watched us struggle our luggage from the taxi cab to the counter. The desk clerk stated "You finally arrived!". The lobby/reception looked run down. The clerk said to "sign here and your room number is so and on second floor". The doorman/Bellhop was now out smoking, so we got our luggage, took the elevator to the second floor. We could not locate our room as indicated on the key. My wife went down and ask which room? "Oh, it is 211. The number on the key is a code number in case it gets lost"!. We get into the room and the only light that worked was the ceiling light. The night stand lights did not have bulbs in them. The room air conditioning was leaking water out of the ceiling, we believe due to the humidity. There were no towels in the bathroom. We tried to turn on the TV to see how the election was going and the TV would not work either. We called the front desk and told them of the problems. In 10 minutes a maintenance man and a security guard showed up with light bulbs and towels. We "crashed" into bed rather late.
The next morning, we went down for the listed "free" Continental Breakfast. The breakfast area was in a "dead end" hallway leading to the back of the hotel. The breakfast consisted of only coffee (instant), white bread/toast, jam, a few (limited) pastries. There was no fresh fruit or cereal or even juice.
We asked at check out for a member of management to file a complaint/refund and the clerk said there was no one in yet.
We could not wait due to flight connections for our trip.
Travelocity is wrong for listing such a terrible hotel. The hotel should be shut down.

We stayed at this hotel from October 19-26,2004. After reading some of the reviews, we arrived somewhat apprehensive, wondering what kind of mess we were getting into. To our surprise we ended up with excellent accommodations: a suite with a full kitchen and large refrigerator, king size bed and large, living-dining area. This is a no frills hotel, but with access to all the conveniences of the Wyndham Hotel next door. Do not let the modest looking lobby discourage you. The service we received was excellent and the location is great, with good access to the major throughfares.

I stayed at the Regency for 1 night prior to a cruise. The staff was great--I asked for and received an oceanview room which was a good deal at my Hotwire rate. Beautiful view!

However, as others have commented, the room was damp and a bit moldy smelling. There are none of the common amenities such as an iron, safe, coffee maker, etc.

Pay the extra money and stay at the Wyndham!

We just got back from PR, where we stayed at the Regency from 6-20 August 2004. While I got a great rate online, the old adage "You get what you pay for" applies. My number one complaint is No internet access. Not through the room phone via dialup (probably because they use Sprint as their carrier, which is a lousy service and ***** for internet dialup. They used to have internet access through the room TV, but discontinued the service months ago. If you are on a business trip, what good is it if you can't get online? USELESS. I was very frustrated by this. I brought along my laptop but couldn't get online. Complaint number two: Like most hotels in Puerto Rico, they charge you daily for parking. I have only encountered this in Puerto Rico. If you are a paying guest at the hotel, I don't feel you should be charged for parking at all. It's only $5 a day, but bothersome and onerous. It's like they are nickel and diming you to death. Parking in San Juan is dog-eat-dog. It's a jungle out there, and parking spaces at a premium, but they should not charge parking to their guests. Complaint number three: No coffee makers available in the room, and if you want an iron or hair blower or small fridge you have to call housekeeping and ask for one. They do offer a complimentary continental breakfast on Floor 1 between 7AM-9AM, but if you miss it, too bad. On the positive side, Regency guests are allowed to use the pool next door at the Wyndham Condado Plaza Hotel and Casino, (the Regency has a small one on Floor 1) but once you see THAT place you'll realize what you passed up in quality in order to save money, not just in terms of the pool but also the hotel. The Condado Plaza pool has a swim-up bar and water slide. The Regency Hotel pool is just a pool. In fairness, I must say the employees and staff of the Regency were very polite, the hotel is centraly located, and there are plenty of restaurants. One caveat: Stay away from the Puerto Rico casinos, very, very hard to win here. The slots have a 93% payout rate (LOW). You can do better in Vegas or even Atlantic City if you're a gambler.