We visited Puerto Rico in June 2012. The pros; Great location to Ocean Park beach, nice little shops and Kasalta's, a well known local bakery. Staff were very accomodating! The pool was lovely and the sister hotel, Acacia had a beautiful, large hot tub. The AC in our room worked great! There are some very nice areas within the hotel property to relax whether in the shade or sun. The plants/flowers were beautiful.
The cons; we were very excited to have arrived, however the more time that we spent in our room, the more issues we had. After a day in the sun, we settled down to catch some television to find that ours did not work. When going to call the desk about this, realized that we did not have a phone! Once at the front desk, it was explained that the phone had to come out of that room that day for wiring issues, someone did come to the room to attempt to fix the tv, was unable but did say he would put a work order in for the next day. We woke with bug bites which were probably from the 2 in gap underneath the door which we ended up trying to cover with the pillows from our beds! No blankets on the bed, just a sheet and thin bedspread (I understand that it's a warmer climate, but not with the AC on). The next morning, the toilet plugged, hot water was sparce, one small bath towel for each, water from the shower leaked into the room. We just started to see things that could have easily been replaced, small things like the rusty, broken fixtures on the shower rod. We did approach the dest the next morning requesting a room with a working television (as we were told it was the tv and not sure what would be done about it) and a phone in our room. I was told, "I'll see what we can do". We went out for b-fast, returned to find the tv working! Miraculous. At our check in, we were offered one or two keys to our room, but was discovered that there was only one key available. There was no gate lift buzzer available so we had to ask someone to open the gate for us each time we went in or out with our rental car. Upon our check out, we heard two other people requesting new rooms, one for too noisy of her location and the other for cockroaches in her room. We are not over priviledged, high maintence people, but some things are just common comfort for travelers, expecially if you have children with you and do not go out at night and do the club scene and expecially for the cost charged. Parking is $10/day, and a $10 charge to get a key for the safe box in your room. So an additional $50 added to our bill. Next visit, we will stay at the Acacia, it was much nicer. Hard to believe that the same person/company owns both!
- Also Known As:
- At Wind Chimes Hotel San Juan
- At Wind Chimes Hotel
- Hotel At Wind Chimes
- Wind Chimes Inn
- Official Description (provided by the hotel):
- A truly intimate boutique hotel, At Wind Chimes Inn is a restored Colonial Spanish Villa located in Condado, San Juan. The inn is a short block away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. WIFI is available in the common areas. Visit our famous Tiki Boat Bar! ... more less
- Reservation Options:
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