My wife and I stayed for a few nights before heading to Culebra and really enjoyed our stay. Beds were very comfortable, big tv, but no fridge in room and carpets could use a cleaning. Besides that everything was great. Location was perfect, short walk to everything in Old San Juan, good burger restaurant in hotel. It is located right across from were the cruises dock, but its never really an inconvenience. There is a CVS with everything you need just 1 min walk down the road. Pool area was a bit small, but GYM was brand new and barely anybody using it. Overall great stay.

we stayed 3 days, the room smelled bad, we had a room for the interior ... received poor service from the maid, there was much noise in the hall employees, the very small pool, no beach nearby, definitely not recommend this hotel.

We just stayed here for three nights, got back yesterday. The rooms are average, clean. We had an interior room so the view was of an interior courtyard, nothing to look at. The beds are great. The front desk friendly. It is a smoke free casino, not sure why someone said it smelled like smoke. The pool is on the ninth floor, and very small. It gets crowded quickly. This hotel is great if you want to shop in Old San Juan. We rented a car so we were out and about most of the time. If you are into all the amenities like big spa, large lounges, close to beach etc-- then this isn't for you. You would be better off in Isla Verde or Condado area. Condado is close to Louis Vuitton and other high end shops. The place to stay would be La Concha. I have no complaints about this hotel, our stay worked out great.

Clean hotel, large rooms, free Starbucks coffee, super soft beds, modern decor, close many cruise ships and attractions. The downside? A crazy small pool with very limited seating and shade. Great rooftop views but the pool but good luck finding a lounger. Overall, we had a nice stay here though for one night.