Our eagerly awaited six-day holiday in San Juan was nearly ruined by staying at the Conrad. It wasn't the price (which was allegedly lower than average for the season because of a package deal), nor the poorly designed room (one of those inexplicably stupid design choices that put the closet IN the bathroom), nor even the joke of a beach at the foot of the building. No. It was the appalling way in which we were treated by the staff every single day we were there. I'll only post these two examples so as not to bore the reader: I had made the reservation nearly three months in advance because we needed a crib for our baby daughter and I know these things can be tricky if you fail to ask for one with some anticipation. Morover, I called the hotel the week and then the day before our arrival to ensure we'd have the crib ready for the baby to sleep off the long trip there. We get to the hotel at four in the afternoon and, of course, there's no crib to be found. We waited and called the front desk and then called again and waited some more until, finally, at 8:30pm, we received the ugliest, most jail-cell-like contraption for infants we'd ever seen. A bunch of other annoyingly mundane stuff happened and then came time to check out. After waiting for 45 minutes for the bellboy to arrive at our room I gave up, burdened myself with our luggage and made it to the front desk where my wife was checking us out. A snippet of the conversation with the clerk:
My wife (trying very hard to maintain her composure): We waited 45 minutes for the bellboy to show. What happened?
The clerk (with insulting non-chalance): Yes, do you need help now?
The only salvageable part of the hotel was the valet parking guys: They were very helpful and courteous all around.
A little over two years ago we moved away from San Juan after spending three magical years living there so this trip was supposed to have been magical as well. Thank you Conrad Hotel for making us miss Puerto Rico a little less

Stayed 5 nights but even though we told them 5 times the air conditioning was not working they didn't fix it. We did get 2 free bottles of water each day and wonder if that was to make up for the room being warm. The first night the a/c made a loud thump every 20-30 minutes and scared the heck out of us. We called the front desk 5 more times and I think all they did was to disconnect the a/c unit. Consequently the room was pretty warm at night.

Room was $200 a night plus resort fee, plus tax, plus parking (yikes!) and seemed a bit tired. Walls were a bit dirty in the bathroom, seemed like cheap paint was used that couldn't be cleaned to get the dirt off the wall around the light switch.

Good location but some run-down or abandoned buildings next door and across the street. Was told it was not safe to walk on the street late at night.

We stayed at the hotel mainly because it was advertised that the hotel provided (and I quote) "A Beachfront Paradise Right at Your Doorstep". Instead, the beach was the size of a large sandbox facing a noisey highway. It was terrible. There were no waves, it was small, dirty, noisey and rocky. Coming to Puerto Rico for a beach vacation was simply ruined. I had to travel about 20 minutes to Isla Verde to get to a beach. When I did use the hotel beach, there was an $11 dollar charge to get an umbrella! I have stayed at the Marriott down the block on another trip and there is no such charge and the beach there was wonderful.

In addition, the toilet was dirty when we arrived and we found a piece of broken glass on the sink. When we returned to the room the second night at 9:00pm, no one had cleaned the room. Then, that same night, at about 12:30am, an alarm at one of the adjoining rooms went off and we had to call security to get them to take care of it. Finally, the television did not work - only the sound played but no picture. Honestly though, all this probably would not have upset us so much if the beach had been as promised.

In short, we were extremely disappointed and very upset with my stay. We have stayed at Hilton Hotels for years and have never had an experience as bad. For the price we paid (when you include takes was almost $350!), we could have stayed at the Marriott down the street and had a much better experience.

I would highly reccomend this hotel i feel i am kind of a snob when it comes to my accomadations this hotel met all my needs and expectaions don't hesitate to stay here splurge for the ocean view you will not be dissapointed . the restaraunts were good especialy loved the breakfast with a view . concierge was helpful parking is easy
i can't say one thing bad about this place .