I booked a room for the Caribe and asked for an upgrade. Since there is a language barrier I thought the desk help said there were none available. So when I got a room in the attached property of the "Villas" and found it to be old, in need of paint and far from the rest of the property, I thought since I didnt get upgraded I wouldnt complain. Then when the bill came I found out that it was an upgraded room with the charge for it. I called to complain that this was not what I would call an upgraded room, but they said I had initialed the check in paper so therefore the charge would stand. When I ask to talk to a manager , they said one would call me back, but never did. So I overpaid for an old tired room, with an ocean view if you leaned out over the balcony. I would have rather stayed in a lower priced room in the main hotel.

We had a room in the tower. We left after one day. Disgusting. Breakfast was horrible - cold.
Drink order was all messed up. We checked out early and moved to the Ritz. We ran into another couple that had also checked out. I am a Diamond Member and still think this is a big joke. This is NOT a 4 star hotel. What a joke !!!

This was a beautiful resort with a private beach that allowed you to feel secluded from the hustle and bustle of San Juan. It's within walking distance of Old San Juan. The newly renovated bathrooms in the tower are beautiful and the lush landscaping is tropical heaven. The staff is truly welcoming and helpful.

However, there were never enough chairs/loungers for all the guests -- although they had many, many loungers stacked up and locked against the retaining wall. I was there during a holiday weekend, and they should have had more loungers out for the guests since the resort was full. The food is very pricey ... I walked to the Subway across the street for a lunchtime sandwich.

We stayed here, only overnight since we flew in a day early for a cruise departure. We did not want to chance bad weather. The staff was helpful, our room large with a balcony that overlooked the water. Beautiful view!
Hotel is walking distance from old San Juan. We missed the Sunday mass they hosted in the hotel, so the priest drove us to mass and showed us the best route back to the hotel.
We enjoyed our stay. Wish we would have had time to explore the beautiful grounds! We would go back!