We checked into an ocean front room, it had a horrible moldy smell and it had water all over the floor to the point the bed skirts & curtains were soaked. The a/c was not working properly neither was the shower. We asked for another room and were told they were aware of the issue in the room. That seemed odd. We were then put in another room with the same smell, the toilet did not flush at all and there was no shower head on the shower. The windows were covered in salt from the salt air and you could barely see out of them. (I live on the beach and it is not difficult to keep your windows clean). I went back to the front desk to inform them of this room and they did not care at all. No offer to change to another room or even some type of refund. It was late so we stayed the night and left early as my allergies were bad from the room. I would NEVER recommend this hotel to anyone. The staff did not care about customer service at all.

(Take a look at the photos)
We are really sad in writing this feedback but it’s important to let people know in order to prevent them of having the waste of money of their life. We pay $180 to stay for 2 nights in a beachfront room. The room was small, smelly and the shower had only cold water. We complained about our need of hot water and the front desk lady told us that they had solar and electrical heating system and that they will check on that, which never happened because the next day another lady working at the front desk told us that the heating system was broke a LONG time ago, and that only a few rooms in the hotel had hot water. (They also told us that there was nothing they could do about). Later on we acknowledged that electric plugs didn’t work either so there was no way of blow drying hair, recharging cell phones, etc. After complaining a third time for all the things that went wrong in our room, we asked to be moved on another one (expecting it to be as nice as the one we pay for). This one had hot water and electric plugs worked well, but the room and bathroom were dirty and in need of an overhaul. The fixtures in the bathroom were rusted, even the bathtub. Definitively they gave us one of the worst rooms after paying that much for a beach front room. It was also very noisy and dark because it was located in a hidden area of the hotel were the only view you got was a huge dirty wall.

About the food we found it average. Waitress Maria was excellent and after knowing our entire situation, she took good care of us during dinner.
There was no parking area. We had to park the car in the street and there was no security at all.

We will never recommend this place. There are other more beautiful places to stay in the area of San Juan. If the hotel offers you to stay for $50-$60 per night, then go ahead and stay. The beachfront rooms are nicer but the whole experience was so bad that there is no way we want people to visit our island and live such a bad experience as we did. It’s saddest for us to have the worst experience by far in our own island. We like to travel a lot and this situation never happened before in any place we’ve been. (LOOK AT THE PICTURES)

Beautiful place from which you enter the hospitality shown to start at the check in very friendly Edgardo take care of everything and take are bags very gently . gladys at night sweetness helped us to choose a place to walk that night. Calvin then when we got late at night very kindly gave us ice. In the morning Karely was exepcional helped us by calling our airline to see if our flight was underway and was half an hour on the phone checking and did not care excellent service from front desk team. spectacular restaurant food thanks we spent a lovely stay thanks to this great team..I coming back this year and i hope to see you all.

My wife and I are from new yourk , and plan on getting engaged in San Juan. We found Hosteria Del Mar.We decided to travel to San Juan and see it for ourselves. We stayed at Hosteria is a realy nice place to stay in. the lady from de front desk (gladys) is realy nice she help me with everything also she speak realy good english. worth the money for the stay.