My husband and I stayed here for 3 nights last week. We were in PR for a wedding in the area and decided after much thought to stay here. The room was very clean and spacious. The bed was solo comfortable. I will say the water was very very hard but that wasn't too surprising. There was a complimentary breakfast everyday and the food was decent. I would highly recommend having a rental car given you are so far out in the country. All in all a great stay.

Excellent place to stay in the south area of PR.
Modern suites, food was incredible and the staff very willing to help.

My wife and I enjoyed our stay in Puerto Rico. The hotel staff was exceptional. The restaurant staff were especially pleasant. Our biggest complaint was the dirty toilet. There as mold inside the toilet bowl. We complained after check in but was not cleaned until the following morning. Each day required a visit to the front desk for soap and shampoo.Overall our visit was great and plan on vacationing next year in Puerto Rico.

There are some BIG "BUT's"....
I have given this place 2 chances and I still have some serious issues. I thought I was being an ovelry picky typical 'American', but my sweet Puerto Rican hosts assured me that my needs were not being met and I should NOT stay there again!!

First stay: I found a pair of dirty men's boxer shorts (bright blue) on the white tiled floor in the bathroom, there was only 1 hanger in the closet, there was no luggage stand provided, neither of the 2 phones had a dial tone and when I asked about this I was told I needed to give them a credit card to make a call (obviously there was a translation issue). The drawers are so odd to open, they should have a sign explaining it. The worst for me was I complained about these issues several times to the front desk staff and either they didn't understand my english or they just wanted to ignore me, nothing happened until I sent an email to corporate that was routed to the front desk manager.

Stay two: Maybe I'm just silly but I really wanted to give them a 2nd chance. There's no question that the location is ideal for the manufacturing facility I visit in Sabana Grande and this newly built hotel is much closer to a business hotel you would find in the states than some of the older properties (ex. Ponce Hilton). BUT, I just can't love it!! This time, things were up to snuff in terms of the room being set up well, but there was NO HOT WATER. The first morning I complained, I called down asking what to do. They said, first of all "some of our rooms have the hot/cold installed backwards". They also suggested that I "open the water and let it run for like 20 minutes". I tried both of those things and although after about 30 minutes it wasn't as cold, it certainly wouldn't be considered hot. Also, the water pressure is very poor. Again, I asked the front desk to address this and they said I could change rooms. When I returned home from work I asked if my hot water had been checked and I was met with a confused stair and the Erika checked through her book many times. She made a phone call and after the call she suggested that I change rooms. I said that I would try my hot water in my existing room and report back. It seemed almost hot so I went with it. The 2nd morning, I got out of bed, turned on the hot water, and went back to bed for a few minutes. Again, the shower was cold and got less cold by about 30 minutes of running. When I got home the 2nd day, the front desk manager was working and she urged me to change rooms again. I went to the 'new room' which I was told was prepped for me. I let the water run for 15 minutes in the 'new room' it was freezing. So in the end, I simply stuck out the cold water. Knowing that I was very very dissapointed. Also, my 2nd wake up call happened 30 minutes late. Good thing I knew better than to rely on them, I would've been later for work!

In general, this place looks great on paper. The property is new and modern. Everything else is thumbs down! Also, Kareoke on Thursday night is way too loud!!