Let me start off by saying that this hotel is in the most beautiful location, high up in the Blue Mountains with views to die for! The hotel itself and the rooms are nice, we even had a room with a balcony (it was called a suite and also had a little fridge in it). The management/staff however, is a disgrace! We have stayed here twice, the first time in 2009 and the second time in 2010 and both times we were disappointed, not by the establishment itself, but by how it is run. Upon arrival of our first visit, we were told that meal prices are very cheap by of the ladies that work there, only to find out at check-out that we had been charged hefty amounts for the meals. We weren't happy and did mention our disapproval, but paid it and left...we didn't want this to put a damper on our stay there. Then, the following year, we decided to stay there again for a few nights. I was assured by management that there was now a printed menu with prices for all meals (in JA$$ and also in US$$), so we felt encouraged to go there again. Upon arrival of this second visit, there was NO MENU anywhere...the ladies didn't know even what we were talking about when we asked for a menu. Determined not to make the same mistake, we asked and were quoted a price for breakfast and dinner. When it was time to check-out, the prices that were on the bill were double of what we had been quoted! This time I spoke up and complained and asked them to call management, which they did, but management didn't want to speak to us and just told the lady (who was also the cook) to tell us that those are the correct prices and that's what we needed to pay. Needless to say, we were very upset! We did pay but vowed not to come back here again, because noone wants to get lied to and ripped off. Another thing we found to be very odd, is the fact that the owners of the hotel (they apparently live in England), arrived and sat on the very same verandah as we did, and not once did they acknowledge us or say "hello".....and we were the only guests that were there at the time. Not that we wanted some big ado or anything, but it would've been nice of them to greet us. After returning home from our trip, I emailed management and complained about the "food situation" and though they did respond, all they said was "we're sorry you didn't enjoy your stay with us". That was it. I hate to leave a bad review and I hate to have to say that I would not go there again...but it's the truth. The only other option would be to stay without purchasing any meals, but that's pretty much impossible because there no stores or anything anywhere near-by...and we didn't have a microwave or stove anyway, so that didn't really matter. This property is in such a lovely location, too bad it is so mis-managed.

Sadly we had to decline to stay at Starlight Chalet and Health Spa August 26-27, 2011. We called the manager the day before arriving and she failed to warn us that the road up from Buff Bay is closed and has been so for several years necessitating a 5 hour journey back to Kingston and up. We arrived to an very unfriendly welcome. We then learned that we had to communicate our meal choices and spa service preferences prior to arrival or no such services would be available. There is no information on the website nor in our telephone and written communications to that effect. A reasonable reading of their website and from standard spa practices elsewhere would suggest that one would arrive, reserve a service at a particular time and receive the service. This is especially so since there is a website reference to coming down in the morning to read the list of activities and join the activities. While that phrasing is in reference to an Ocho Rios location the implication is clear that it must apply to both locations. They never sent us a menu until we requested one which made no mention of needing to order meals in advance. They sent us their menu which implies that they serve the items on that menu.

The room we examined was not satisfactory. It had mold on the pillow and stains on the pillowcase.

The staff was rude and unhelpful. More surprising the manager was not there to greet us but left a confused and surly cook to demand further payments. When we phoned the manager for help she, too, was rude and unhelpful over the phone. When we called to try to rectify these and other inadequacies she not only failed to observe the most basic courtesies but harangued and called the member of the group who called her, “evil.” Since her diatribe was so incessant our friend was holding the phone away from her ear for all to hear.

The location is beautiful and cool up in the Blue Mountains. If you can find a clean room and reserve your specific meals and activities in advance this might be a place worth considering.

Hotel is in a very nice are in the Blue Mountains, not far from Holywell Park, but that is about all it has going for it. Room was clean and decent albeit small. Shower was a trickle with lukewarm water. We stayed in the Lily suite which is advertised as having satellite TV, but only one channel worked. Normally I don't care much about TV when I 'm on holiday, but the location is remote and there is nothing to do at night, so it would have been nice to have more than one working channel. I was also irritated that I was quoted $60 dollars for a transfer from the Kingston airport (I have the email to prove it!) and then charged $80! When I argued, I was told that it was $80 and that the $60 quoted in an email from the office staff was wrong. Very unprofessional.

Also, since there is nowhere close to eat without paying $20 for a ride, you are forced to eat at the hotel. The problem is they have no menu or prices and the prices are outrageous. Yes I know I should have asked for prices, but I never imagined that a scrambled egg, toast, OJ, a cup of coffee, and a small slice of ham would be US$12 per person. I mean c'mon...really? The location is beautiful, and the hotel is clean, I'll give it that. But I would not return here.

We stayed at the starlight chalet for two days, it was a little hard to find by car.Because I drove up myself. But it was word it . We found a very nice hotel with the most friendly staf and great food even my two daugters liked it. And I can tell you that is selden.We enjoyed the view and the quitness. At the section we found a coffee plantage tour done by lokal people and drank the best coffee from a wood fire. I wood recommend everybody to go for the quitte and peace and treat yourself a few days.Henk Biemans and family fom Holland