We spent two weeks at this hotel

Flight with first choice was horrible like beans in a can food not fit for a cat.

Arrived late at hotel and reception were quick to book us in until I realised I did not have my beach cottage which I paid extra for.on complaining they said no rooms till next day.so we said ok for one night as very tired.courtroom was like a prison cell.
Next day still no beach hut till 2 days later they were very sorry and gave free safe and fridge stocked up when finally got beach hut.

Beach hut

Very quiet had lounge area with flat screen tv,bedroom with another tv,bed lovely soft huge pillows and a lovely duvet.towels clean every day and fridge stocked up.

Food
Well as a vegetarian hardly any fresh fish most meat BBQ nights was just chicken.I'm quite fussy so I struggled,my husband normally eats anything and he struggled for 2 weeks.to be honest I have travelled around the world in many all inclusive and this has been the worst.

It's such a shame as the people who clean the beach are wonderful and they work so hard to
keep beach clean ect.

The hotel has been taken over by the French,I don't normally have a problem with them but there was so many they just took over moving tables chairs and even beach chairs and umbrellas on the beach they moved in on myself one day when I was having a swim came back 6 French people just took our table and moved beds around in the shade,just did not care so rude,as a very stubborn English I stayed put.
animation team were French and just took over the jamacia team,so first in French then English very confusing and very rubbish

I fell in love with Jamaica & the bartenders "Big Mike". Im going back for sure! And Jackie was great, had the time of my life! One love out of many one people!

Me and my boyfriend stayed here in September/October 2011 and absolutely loved it :) we got a bargain because I worked for Thomas cook and got abit of a discount, however even without this it is such a cheap Caribbean get away and amazing value for money!! The rooms (cottages) are 5*, okay yeah they are basic, but sooo much space, comfy, excellent air con (which you need) and the cleanest rooms ever! We had a garden cottage and when we first arrived we wished we'd payed for a beach one but to be honest on reflection I don't think I would pay the extra, the gardens are beautiful, and most of the beach ones are nearer to the entertainment and if you want an early night your not gonna get one but yes the beaches are gorgeous so it's what you'd prefer really. The best thing about the hotel was DEFFINATELY the entertainment staff! They were so fun and they work so hard to keep you happy day and night!! We didn't go in summer holidays or anything so not sure what the childrens entertainment is like then but the entertainment when we were there was more adult themed ..hilarious, they even arranged the funniest drinking games on one of the rainy days we had! Great people, We loved them all!! Other staff that were fantastic were the staff that look after the beaches and constantly keep them clean spotless and tidy, beautiful :) The food was the only average thing about the holiday, I wouldn't rave about it, but I would deffinately not let it stop me going to this hotel, the buffet was just okay that's all, although when they put on the Jamaican food nights (curried goat, jerk pork and chicken) it was really nice, all I would suggest is that you get up early and book the alacarte restaurants in the morning before they get full up, these were absolutely fantastic, steak was sooo tasty :) and in the day if you don't want the buffet then the snack bar at the end of the beach was lovely, it served chips, burgers, hot dogs and that kind of thing!
The nect point is no reflection on the hotel, actually it's Thomas cooks downfall but the rep wasn't excellent at arranging the trips (a few of ours got cancelled!!) however the trips we went on we're amazing! SWIM WITH THE DOLPHINS it's great :) yes expensive, but well worth it and dolphin cove is a great day out, stingray swimming, speed boat, nature trail, and shark show is all included in price, think we paid about 150 us dollars for the full day!!
You do get a good all inclusive package here, you can go out on the boat a snorkel in the coral reef for free, and as many times as you want, they take you to a really good spot, hundereds of tropical fish! ALL drinks were included, sometimes at AI hotels you have to pay for the branded drinks but here any cocktail, any spirit is free and unlimited and they give very big measures! :)
If anyone is worried about the weather in the 'rainy season' as we had done then from our experience I can tell you not to! Weather was beautiful, red hot, clear blue skies, mid 30's every day, only thing was at about 2 in the afternoon it got a bit cloudy and overcast, but still red hot! We had about two days of rain out of 14, it was our last couple of days, after the red hot wether we wenrnt bothered to be honest, we found things to do because we this hotel you can, and most people still go in the pool or whatever because even though it's raining it's still 30degree's!!
Sorry for the very long review but I read them all before I went and after being a travel agent for a year I know what people are like for worrying about the hotel theyve booked before they go away!!
If you want 5* I wouldn't go here, yes you will get 5* service and cleanliness, but it is basic, informal, fun and laid back, and it deffinately deserves more than a 3* rating!
Wish and hope that we will go back in next few years, what a fantastic place :)

Booked and paid for a cottage, even emailed customer relations to request a certain cottage # range. Arrived and was escorted to the building the houses the courtyard rooms. I explained to the front desk staff what I booked and paid for and was told we were not in a standard courtyard room but in a "suite". The 'suite' is not a category listed on their website and not what I booked and paid for. I was told the hotel was booked out and I'd have to wait to resolve the next day. The next day on my way out for a tour I was given the same song and dance. After much back and forth I was given a cottage and liked the room very much. On the small side but has a separate living area and then a small bedroom. Food was decent, always able to find something to enjoy. The Speciality restaurant served good food, enjoyed the entertainment, jetty bar and deck were very nice and staff (other than the front desk personnel) were all friendly and accommodating. Nice beach front as well. Good overall value.