We stayed 2 nights at Whispering Bamboo in December 2007. It was part of a trip in which we traveled around the island and attended concerts. We came to Morant Bay for EastFest, and also to go to Port Antonio, which my husband had not seen.
Good feelings: the room was great, especially for the price. It had a vaulted ceiling, clean, cool tile floor, and a comfortable bed. The cable TV did not work at first but they quickly sent a repairman (barefoot!) and he fixed it. I also liked having the refrigerator in the room. We booked their most expensive room, but the difference in price was not much. The room was called a "suite", and I'm guessing that it was just larger, and had a little table with chairs. The air conditioning worked well and was very comfortable. Our room was very clean, and there were no bugs.
More good feelings: the food was very good, as previous reviewers have attested to. We ate there both nights, and ordered shrimp both nights - it was delicious.
Bad feelings: I had written to the resort a couple of weeks prior to our visit, and asked if they could arrange transporation for us to EastFest, and also for a trip to Port Antonio. I was told that Murphy could take us. We assumed that Murphy was a licensed taxi driver. It turns out that Murphy is the night watchman, and his truck was broken. We got different stories from different people about Murphy's attempts to borrow a vehicle to take us, one story stating that the vehicle he was trying to borrow was currently on the north coast. We asked if they could contact a taxi driver for us, and again, there was a lot of confusion, and nobody (at a hotel!) seemed to know a taxi driver. After several hours of this, we contacted our driver in Kingston, knowing it would be expensive, but not wanting to miss out on Port Antonio or EastFest. Our driver picked us up the next morning and took us to Port Antonio, and then he took us to EastFest that evening and crashed in our room. In the morning, after EastFest, we headed back to Kingston to meet the driver who was taking us to Negril.
The whole point of that long story is to point out the importance of having your own transporation if you stay here, whether it's a rental car or a driver you have personally contacted.
As other reviewers have stated, customer service was a mixed bag - sometimes friendly, sometimes not. They all seemed to be preoccupied, and it turned out it was because they were hosting a big wedding on the night we went to EastFest. I would not hesitate to have a wedding there - they operated like a well-oiled machine for that!
On our first night, there was some confusion about dinner - we pre-ordered, and arranged for a time to eat. When we arrived for dinner, we were given various stories about why it wasn't possible to eat at that time, but we suspect the cook was not there. We ate in the gazebo, a very charming location, and although it took a very long time to get our dinner (and we were very hungry), it wasn't so bad - it was nice romantic location. The next night we did get our dinner as arranged, but another guest was having problems. The morning after EastFest, we were asked if we wanted breakfast, and were told it was callalloo and salftish, so we said yes - again, we had problems actually getting the food, and we finally did get it when we left, but iit was fried fish - no callalloo.
The other disappointment was the beach/ocean. We had a nice ocean view from our room, but the balcony was not nice. Due to the last hurricane, the usual path to the beach was not available, and it looked like the beach really took a beating. The only way to get to the beach was over some very uneven terrain, and since I had recently broken my ankle I didn't want to risk it.
Overall, it was an ok stay, and the price was right. Improvements in customer service and refurbishment of the balcony would bump my rating up quite a bit. If you do need to stay in this area for some reason, this would be a good place to stay, but I wouldn't recommend it as an alternative to staying in Port Antonio - I would stay in the Port Antonio area.
Note: EastFest was EXCELLENT - highly recommended! Each artist has a lengthy set, and it was well run and organized.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC