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Caribbean Sunset Resort – reviews, photos

2.5 of 5
Negril Square, Negril, Jamaica
Hotel amenities
Caribbean Sunset Resort
Ranked #72 of 98 hotels in Negril
3.0 of 5 stars 103 Reviews
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103 reviews from our community

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Date Rating
Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
“I was pleasantly surprised, Big-Up Negril and Carribean Sunset Resort!”
4 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I had booked the Negril Beach Club Resort last minute through Hotels.com the morning of the day I was to arrive because I am an airline employee travelling stand-by. After a long day of travelling out of a Toronto winter storm, I finally arrived in Negril only to find out that the Negril Beach Club Resort was full, and did not have a room for me, nor were they aware of my booking! ( I find it incredible in this day of technology that a hotel cannot simply let the travel websites know they are full to avoid this). Anyway, I was directed to Caribbean Sunset Resort, and I was very unhappy (and tired), as I took this as a major downgrade. I did not resist giving the front desk clerk at CSR a full piece of my mind, plus I insisted on calling Negril Beach Club Resort and doing the same. The clerk at CSR however was incredibly patient and professional ( I didn't catch his name, but a guy of Indian desent, who also runs a gift shop at the hotel). He put us into an Oceanview King Room. Obviously this hotel is not a 5 star property, "you get what you pay for" is a reality. However, I can honestly say that I was quite comfortable at Caribbean Sunset Resort. The room was clean and the a/c worked fine ( the main things!). The T.V. had plenty of good channels ( although the tv converter never worked, but I did not mention that to them, no problem for me). It is not a private balcony from outside the Ocean view room, more of an outside hallway leading to other rooms, however the view of the Caribbean Sea and Negril was quite nice, and rarely did anyone walk past our door. It is not a beachfront property, it is located within the downtown west-end area of Negril near the roundabout (google search the map, there is only one roundabout). It is a bit of a walk to the beach, at least 7 minutes over the bridge, unless you are able to take a short-cut across the river behind Burger King, which my girl and I had no problems with. I personally have no issues dealing with local Jamaicans, as my girlfriend is one. I am a white Canadian who has been to Jamaica many times. I could see how a possibly older, maybe first time visitor to Jamaica might me intimidated walking through the heart of their city (which is basically where CSR is) to get anywhere without a taxi. You will be called out to and asked to buy certain things. This is nothing to worry about though. If you can stop and be friendly and offer some small help, that seems greatly appreciated, if not, a simple "no thanks" does the trick. The good thing is you are close to supermarkets, food, bank etc. The beach in Negril is great. It all depends on you and what you are comfortable with. It seems to be more locals toward the end of the beach, where CSR is located, it is easier to find a little piece of the beach to yourself. Maybe two white tourists would feel out of place towards this end, but I personally found it great to be away from everyone else (maybe keep an eye on your things for sure, as some young locals may walk by looking for an opportunity) You could easily take a taxi to the main part of the beach with the tourists if you felt more comfortable that way. We swam in the pool at CSR one afternoon and it was fine. We did not eat there because there were many food options nearby.

Anyways, overall I definately enjoyed Caribbean Sunset Resort and would return. The location is not glamourous, but I found it clean and comfortable, and the price is affordable considering other spots in Negril. The staff was very good. The Jamaican guy on the daytime front desk was very professional as well. Cleaning staff friendly and did a good job. The girl by the pool played some good music for us. Jennifer the manager was friendly, professional and made me feel welcome. Thanks for cool stay CSR, see you again! Sean

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
“Frendly staff but poor facilities”
3 of 5 stars Reviewed 18 January 2012

on arrival staff had a problem with the online booking system, when i visited my room i had no tv, no towels and the heat was amazing. However the maintance people were very accomdating.
the pool is nice shame about all the broken chairs around not a good look. the beds were stuck fast however mines was to close to the balcony hence i would bang me knee every time i need to get out. i was located near the open space not over looking the beach so i was woken to the cleaning staff making noise and the garden team cutting the grass.
The other point is the dinner area open now and again it`s terrible i had to demand a staff member to call a manager to help me when i did there was a limited amount of selection. Plus there was a freeze in the room consdier there was no air con meaning water was in demand it meant i had to be subjected to warm water.
its should be called a MOTEL not Hotel as the side i was staying felt like a one room shag fest.

Room Tip: check the room once paid if not it doesnt match your internary request another room
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  • Stayed December 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sparks830 about Caribbean Sunset Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bronx, New York
1 review
4 helpful votes 4 helpful votes
“N.Y. Jamaican's stay @ Caribbean Sunset Resort”
3 of 5 stars Reviewed 2 January 2012
4
people found this review helpful

Have been to 5 star hotels in Ja, where you don't get to FEEL the REAL Ja. This hotel was wonderful! The view was spectacular, the staff could not do enough for us, any thing we asked for was done. Yes it could use a spruce-up in some areas, the pool hadn't been in use for a minute, or two....but by day 2, it was on it's way to swim worthy. we had a poolside fish / rum get together, with family & friends, & hope to get back there SOON! Ifyour looking for 4/5 star...go to the Hilton, if your looking for clean & comfy, the sounds of a Ja neighborhood in the backround, sea, music & food within walking distance...& staff that that can't do enough for you......try Caribbean Sunset Resort.

Room Tip: 2nd level overlooking the pool & sea
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Patricia07047369 about Caribbean Sunset Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Changed”
3 of 5 stars Reviewed 31 December 2011

It has changed owners and it is not what it was.They are letting it go.Not sure why.Nothing was working.No pool bar and the ac is set so hot you can't sleep.The swimming pool does not work either

  • Stayed November 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Edison, USA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Terrible Facility, Infrastructure and Amenities”
1 of 5 stars Reviewed 30 December 2011

Booked this hotel using orbitz paying about $200 for two nights. They gave me a room that was worth $39 in booking.com. The room they gave me was hot like oven, no AC working and the tiles were installed in 1920s may be. Upon complain they showed me another room that was even more horrible and haunting dark. The wall paints are off, the doors are broken, the fans do not work, the ACs do not work or the switch is built few decades earlier. No remote for TV, no towels unless you literraly beg. They will give bath towel after 5 hours of wait time but no small towel. No trush bucket...they just do not care that they should provide value for the money.

Worst hotel - I do not reccomend staying here unless only care to have a roof on top of your head.

Room Tip: do not book here
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Caribbean Sunset Resort

  • Caribbean Sunset Hotel
  • Caribbean Sunset Negril
Address: Negril Square, Negril, Jamaica
Price range (per night):* INR1,783 - 8,638

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