Myself, my wife, and a family friend recently had the pleasure of a short 9 day stay at the Gatehouse. Our stay was the latter part of August 2010.
1st of all let me start with saying that we very much enjoyed our stay @ Gatehouse Villas. All of our contact from top to bottom, owners,management, staff, and even the other guests was incredible. Everyone treated us so warm that we really felt as if we have stayed there several times before. The vibe at the Gatehouse is best described as warm,very friendly, cheerful, fun, and at the same time very peaceful.
Booking the Gateouse was a breeze, after some reasearch on the internet, my e-mail was very promptly responded to by Ali. After a few exchanges we agreed upon a price and the payment process was very secure and easy. We had a very late addition to our trip the day before arrival and here is where the owners really came thru and helped us. After contacting Ali with our request she called me on the phone and gathered our needs with our late addition and couldn't have been more friendly and helpful. Her guest service with our needs and pricing were outstanding. We actually talked for several minutes and it felt as if I was talking to my next door neighbor not the owner. Very Cool!
Booking and Payment = A+
Check In and Check Out were very simple and quick. We have been to Negril dozens of times prior to this trip. We know how this can be a hassle, not to mention a wait at some places. Not at the Gatehouse. Upon arrival we were greeted by Joanie. She is so sweet and a smile that could light up any room. We instantly felt at home by the way we were greeted by Joanie. What a doll! Tony also came by to introduce himself and also made us feel right at home. Thats it, thats the check in procedure. New friends greeting each other and handing over the keys, quick tour of your rooms, and let us know if you need anything at all. How wonderful is that? Start your vacation immediately. Checkout was very similar with Tony, he even secured a ride back to the airport for us within minutes after we had an issue with the return ride we had arranged. The ride Tony arranged was very nice, professional, and most of all safe.
Check In and Check Out = A+
Room, our room was very nice. I do have to mention that it's slightly dated but still very nice and kept extremely clean. We had the entire downstairs and the rooms and kitchen were huge! The island in the kitchen was many nights a late night gathering spot for some cold beers and great conversation with new friends that were also guests at the Gatehouse. Tony even came by a couple of times and sat and visited with us on the porch and we had a blast talking with him. The air conditioning in the front room with the ocean view worked incredible, the air conditioning in the back lower bedroom worked ok.
Shower pressure was great and hot showers were no problem at all. Kitchen fully equipped and closets large and easy, also in room safe.
Rooms= A-
Grounds and Bar at the Gatehouse are very nice. The Gatehouse has a really cute little beach bar called Tony's Hut that is an awesome place to chill. Hammocks close by and a million dollar view of the sea, which is only 20 feet from the bar. Violet the bar tender is a sweet young lady. The bar could be just a little bit more lively, with some music and some energy. Beers were ice cold!!
Grounds and Bar= B+
Guest Service must be mentioned. Tony prepared some meals for us that were out of this world. I'm serious when I say these were easily the best meals we enjoyed on this or any other trip we have taken to Negril. You can not get food this good in the restaraunts. One night we had Lobster Pizza that was incredible, another night we had Jerk Chicken that again was simply better than any we have had in Negril. Our last night Tony fixed a feast of veggies, rice & peas, Lobster and Barracuda that was off the chain. Also having Tony join us and our friends for dinner was very fun. We made new friends had great food and drink and had great conversation.
Guest Service A++++++
Ok I'm getting a little long winded so I will close with this thought.
Would I stay at Gatehouse Villas again?...... "Hell Yes!"
Big Up to everyone at the Gatehouse you are wonderful !!!!!!!
Mike & Beth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC