Save your money and don't waste your time. Going to this hotel was a gift from my in-laws. I am posting this 8 months later and the horrible time that we had on our 1 yr. anniversary is still fresh in my mind. The "manager" Mr. White was totally and completely unhelpful. While we were there the power went out, Mr. White just walked past us and smirked as he went to address the problem, no explanation, no apology for the inconvenience. Nada. We asked for tennis balls to keep ourselves busy during the power outage and the balls were old and had no bounce in them left - thank goodness there are 3 balls in the can since 1 out 3 worked! The food was terrible. Anything we ordered was unavailable and the specials they had weren't special at all. The family next to us ordered a bottle of wine and sent it back since it was stale. The wait for the terrible food was at least an hour - at least! The pool was full of leaves so we couldn't swim since they were constantly in the pool with a leaf sweeper. My husband did get in the pool but ended up helping them clean out the leaves. Our room was terrible. Bed uncomfortable, t.v. barely worked and of course there was no one to complain to but Mr. White who as I mentioned early, not at all helpful. We made the best of our 1 yr. anniversary as best we could. We loved Jamaica so much, we were there for our honeymoon and thought we'd go back for our 1 yr. anniversary. We will go back to Jamaica but NEVER again will we go back to this dump. Its unfortunate because the staff is nice and helpful -- but, in my opinion, the staff can never make up for poor management. Stay far away would be my advice, especially if you're planning a getaway for someone else!! Go to / send them to Tensing Pen (right down the road) or ANYWHERE ELSE!!!!!!
- Thrills Resort Negril
