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Sunset at the Palms – reviews, photos

3.5 of 5
Norman Manley Blvd | Ruthland Point, Negril, Jamaica
Hotel amenities
Sunset at the Palms
Sunset at the Palms
Sunset at the Palms
Sunset at the Palms
Sunset at the Palms
Sunset at the Palms
Ranked #13 of 98 hotels in Negril
4.5 of 5 stars 962 Reviews
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962 reviews from our community

What travellers say about this hotel
  • Beach grill(56)
  • Jerk chicken(47)
  • Very good(42)
  • Rick cafe(28)
  • John Wayne(26)
  • Red Snapper(25)
  • Tree house(24)
  • Coffee bar(23)
  • Short walk(20)
  • Lotus leaf(20)
Traveller rating
    661
    205
    50
    33
    13
Only show reviews for Family (87) | Couples (568) | Business (8)
Date Rating
Caledonia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Sunset at the Palms, Negril”
3 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

This resort was small and intimate. The rooms were unique and an experience in themselves. With the windows only having screens and slat blinds to close off, you were put to sleep each night by the tree frogs and birds in the tropical and lush vegetation that surrounded your room.
The food was average and the buffet rather the same. By day 6 we were looking for a change as there weren't any different options really for food. The 1 a la carte restaurant was good but the exact same menu each of the 4 nights we could go there. The beach grill was good but you got sick of jerk chicken, red snapper and burgers after a couple days.
The beach was not gated and we were kind of surprised at how much pot was offered our direction and smoked in our smelling range by those from the resort who were vacationing. It was offensive after a day of having to endure this. The vendors wanted to sell you their stuff but also draw you back into their tents to offer you drugs. They were fine if you said a firm no thanks but it wore on us after a bit.
Overall a B+ trip. I think I'd like a bit more variety in the food and a more closed off beach next time. The people though were very friendly and we really enjoyed getting to know those who served us during the week. This is what most people said as to why they keep coming back to Jamaica.

Room Tip: Get a room away from the road so not the 600 or 700s but the 400s.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Christa94 about Sunset at the Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, ON
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
“Excellent Trip!!!”
5 of 5 stars Reviewed 6 February 2012
14
people found this review helpful

My wife and I spent a week here starting Jan. 23rd 2012 after reading all the positive reviews on this site, All the reviews are pretty accurate to our experience. We've both been to Jamaica before so we knew pretty well what to expect.

We were looking for a place to get a well deserved rest...and did we ever find it. With only about 85 rooms, it's a pretty intimate place. We asked the staff where all the people were as we thought they were holding the national hide and seek convention or something. :)

Check in was great...cold drink and a towel as they processed us.We grabbed a bite to eat and another drink as they readied our room.

Our room was fantastic. Nice and spacious...and pretty clean from what I could see. I never turned on the AC as it cooled down nicely at night...no windows, just screens and shutters. The only noise I heard at night were the tree frogs, and the odd car honk coming from over by the road. The shower was great with lots of hot water to go around. We always had an endless supply of clean towels.

The grounds are amazing, an awful lot of work must go in to keeping the place looking so good. Kudos to Shorty and his staff. Sitting on our private balcony each evening was like a little oasis of greenery.Never saw a scrap of litter anywhere!

Although it's across the road, the beach was marvellous. Bloody Bay is probably the nicest beach I've ever seen, with lots of nice soft white sand. We spent every day relaxing there from after breakfast til late afternoon. We never had a problem getting chairs in our preferred location...part shade til about one, then full sun the rest of the day. I think the SATP beach is the nicest of the lot....trees nearby for shade if desired. The washrooms were also very clean.

The beach bar drinks were nice and refreshing, and the red snapper and jerk chicken served at the beach grill were delicious. We gave Opal some maple syrup to show her our appreciation.

We never used the pool the whole time we were there. If there was any complaint to make, the pool looked a little tinged with green every day I looked at it. A little more chlorine and I might have jumped in...but we have a pool, and we came for the beach anyways.

We ate a la carte just on one night. The food was good, but not spectacular. We were happy eating at the buffet for most of our meals when we weren't at the beach. I found the food to be a little repetitive, but good nonetheless. I'm not a really picky eater, but there was always something I liked.

We didn't attend any of the entertainment venues so I can't comment on that aspect of the resort. We weren't there to party hardy anyways. Nor did we take part in any organized excursions...we just did our own thing when we wanted to. Grabbed a cab to Negril for some banking at the Scotiabank with a stop at the Times Square Duty Free for a little shopping on the way back. We also chartered a little boat (Moon Star) for some fishing and sightseeing along the cliffs. This was a great way to see the sights...from the water!

Be sure to grab a fresh lobster from the Office of Nature which is just north of the resort beach. They were delicious...fully worth the $20 each we paid.

Don't be intimidated by the beach vendors even though they might be a little persistent at times. A polite "no thanks" did it for me every time.

All the staff were great, always willing to go the extra mile to make our visit pleasant. I would highly recommend SATP to anyone looking to have a relaxing, worry free getaway.

We'll be back here next January...for 2 weeks! I can hardly wait, mon!!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by RobbieO H for Negril
Ask RobbieO H about Sunset at the Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
1 review
8 helpful votes 8 helpful votes
“HEAVEN ON EARTH”
5 of 5 stars Reviewed 5 February 2012
8
people found this review helpful

So hard not to repeat what others have said but this place is truly paradise. I have travelled to many resorts each year, Negril Sandals, some very high end resorts and this place by far tops them all. NOW you must realize this resort is small, quaint, tropical, very much like a jungle and is NOT a party place. I have had my share of party vacations and wanted to try something a little more relaxing and romantic and this was the spot and would definately return.

The food was very good, no lineups, no problem booking a la carte and the service was always top notch. I planned a candle light dinner for my partner and they did an absolute fantastic job....so very romantic...(there was a fee involved of course) but it was a very special night for the two of us.

The beach.....beautiful, however I have been there before. I have been to Jamaica 8 times so I was not suprised with the beach. The beach grill was amazing and the red snapper was to die for....you had to get there early before they ran out.

The staff....incredible!! Always there to please and smile. I requested a room in the 400 block as well through my travel agent and upon arrival received a rm in the 700 block close to the road. They had no issues moving us the next day once someone checked out but after spending one night in our rm, the noise was not bad at all and we looked at where the other balconies were and our room was completely private....wonderful to relax on the day bed and listen to the birds, owls, woodpeckers and the crickets. Truly felt like we were in a glorious private jungle.

The only issue we had was they were spraying for ants. That evening our room was covered in ants and they were even in our bed....no exaggeration and I am NOT a complainer. They did have to move us for the night, they would have moved us permanently but we loved our room so much that we chose to stay after they sprayed and got rid of the ants and needless to say we did not have an issue after that. THE staff were so accommodating, I've never had such accomodation at any resort. The rooms are NOT your marble luxury rooms they are very rustic, hardwood but in my opinion above average. The showers are absolutely amazing, so many jets I want one at home.

Would I return, in a heartbeat.....it just isnt soon enough for me.

All I can say is PARADISE, PARADISE, PARADISE......

Room Tip: All depends on the privacy you want...they all have a sense of privacy but if you can handle a littl...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask stinger29 about Sunset at the Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeville
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Small Resort with Big-Time Service!”
4 of 5 stars Reviewed 4 February 2012
4
people found this review helpful

I stayed at Sunset At The Palms with a group of ten others from 1/14-1/21/12. I found the resort in the AAA Book and after doing research on Trip Advisor, determined that it was time to forego a larger resort and give the smaller guy a whirl. We couldn't have made a better decision!! The website doesn't do this property justice - the vegetation is absolutely beautiful and the huts are, although more rustic than an upscale hotel room, very comfortable.

What you read here about check-in is authentic....you walk right into a small, open area with two desks and very friendly staff to welcome you. You are immediately given a cool cloth and a tasty punch, which - by the way - is badly needed after an arduous bus ride from the airport. That was the most painful part of the trip - the commute from the airport. Not to go off track, but when you arrive at the airport and after clearing customs - you register at a desk in order to secure the bus transfer. Once you're on the bus, if it's not full - you wait for others to come and board. Rather annoying, given that we had been traveling ALL day and the only thing we wanted was to get to the resort. During the bus trip, we stopped at a store where we could buy souvenirs and sample Jamaican gelatto...which was good. Then we had to make several stops to drop others off at their resort, which also extended the trip to our own. I think the entire ride was 1 3/4 hours, including the stops.

Anyway - back to check-in. Our reservations were made nearly a year in advance and after continuing research throughout the year, we requested huts in the 400 block. And..given that we were a pretty large group (11 total people, 6 huts), we wanted to be together. Once the check-in process was over for all of us and we were comparing where we were...we found that we were placed all over the property and only a couple of us were near each other. We all went our separate ways to get situated in our rooms. When we got to ours (617) which was right along the street line...it was noisy. BUT - we ended up not moving because the shutters in our hut had glass underneath, NOT screens. No one else in our group had glass and the other huts we could move to did not either. I am an extremely light sleeper and figured it'd be better to stay where we were. Turns out...I think we made the right decision. Everyone else seems satisfied with their huts, with the exception of one who had lizards in her room on several occasions and another who said they only had 'warm' water, as opposed to 'hot'. Not sure the water issues were ever resolved..and what can you do about lizards scurrying around? The front desk sent maintenance guys over armed with brooms to see if they could encourage them outside...by the end of the trip my friend saw them running across the wall and just hoped they were heading outside! Other than that...we were all fine and relatively happy in our huts!

Food - super good. Very similar to Mexico in that there was always something edible to eat and it tasted good. We've had MUCH worse (Dominican Republic & Costa Rica), so we were very relieved. We never entered the speciality restaurant - looked at the menu and determined we'd be better off at the buffet. They had Jamaican night, Japanese night, Italian night...can't remember if there was anything else but they did a stand-up job recreating dishes. Pasta bar was always reliable and it was there most nights - not all. Breakfast was always good - and between lunch at the buffet and lunch on the beach - we were always well fed. I will say that there are not as many choices, but if you keep in mind you are at a smaller resort, it doesn't matter! Best thing about the buffet...because the resort is small, there were NEVER long lines to wait in to eat. It was great!

Continuing on the 'smaller resort' piece....it was absolutely fantastic not having to take turns getting up at dawn to save chairs at the pool or on the beach. It was the most relaxing vacation we've ever had because we got up at our leisure, ate breakfast between 8:30-9:30 and then headed to wherever we decided we wanted to park our butts for the day. We spent more time at the beach than the pool, but both were wonderful. There was always entertainment on the beach (yes, must admit we got very sick of listening to the same songs day after day), but it sure as hell beat being at home and if that's how the entertainers make their living...we always put $$ in their baskets! I'd read a lot of stuff about being bothered by beach vendors, but honestly - we never had a problem when in our chairs and if approached, simply said no thank you and that was the end of it. If you walk the beach you may get pressured a bit more to take advantage of jet skis or to purchase souvenirs, but it's a small price to pay to walk down a beautiful beach and look at that gorgeous water!

Entertainment - this is the biggest problem with the resort and the main reason why I didn't give it the highest rating. We were 'lucky' enough to have entertainment every night, but it certainly wasn't always good. Karoake night was great and they should have it more often - under the pretense that the guy runnng it understands that it's more about the guests getting up to sing as opposed to him performing. There was another band (with a girl named Stephanie) that was great - and they played two nights too. The other band (it wasn't memorable) was terrible. To boot - when the entertainment was good, it ended too early. Couldn't figure out if it's because the resort is a small property - but that's doubtful because we were able to hear the entertainment at an abutting resort, so what's the difference? Either way - this was a common thread throughout other reviews, so one would think if the resort reads these, that it would be an easy fix. Can't help but wonder why they don't do anything about it!?!

Excursions - only a few from our group took the catamaran ride where it stopped to snorkel, shop and then hit Rick's Cafe. They had a great time and were glad they did it. The rest of us hired a cab (secured by the resort) and headed to Rick's Cafe because any research indicates that although it's a total tourist spot...you really shouldn't miss seeing the cliff divers (participating if you're adventurous enough) and watching the sunset. Definitely something to see and not missed. Plus...the drink choices were more diverse at the bar compared to the resort, so it was nice to get out for a few hours.

Bars - there's one on the beach, one right off the lobby (Martini Bar - they really should have a martini menu) and one at the pool. Another minor complaint...other resorts we've been to have 'drink menus' with specialty options. They looked at me like I had two heads when I asked but they were willing to make whatever you wanted if you told them how to make it. Not a lot of top shelf stuff...and we ended up going to the gas station down the street that sells a small variety of alcohol...and ended up getting a couple of bottles. Then..on our way back from Rick's Cafe, we also stopped at a grocery store that sells alcohol and again bought stuff to bring back with us. So...we were always armed with other choices which mixed well with the resort's punch!

Service - superb. Other than one grouchy bartender (whom shall remain nameless), the staff was wonderful. If we had a complaint they tried to take care of it right away, being at a small resort truly did make a difference in the service we were provided and towards the end of our trip when we discovered one of our flights was canceled, the front desk was even willing to lend us their cell phones if we had difficulty with ours. They let us sit at one of the desks, on hold with the airline forever, making new arrangements for such a large group. Free internet service was helpful - only one computer (with no printer) that everyone at the resort had to share, but...it was definitely manageable.

All in all...I definitely recommend this resort and would not hesitate to return. Everything was organized, service was superb, food was great, property was beautiful (beach being across the street did not pose a problem AT ALL) and the accommodations were very comfortable. The reasons why I did not give Sunset At The Palms the highest rating was: our requests for certain huts were not honored (makes me wonder if it's 'cuz we didn't arrive until after 7 p.m. due to a long travel day) and the lack of good entertainment with early stop times. Easy stuff to get beyond and certainly things that the resort can act upon to provide their guests with a better experience. Go and pay them a visit - you'll be very glad you did!

Room Tip: Requested 400 block and didn't get them - was in 617 and although on the road, was fine since th...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LaurieD62 about Sunset at the Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 helpful votes 2 helpful votes
“Amazing place for a wedding!”
5 of 5 stars Reviewed 3 February 2012 via mobile
2
people found this review helpful

We got married there in September 2011 and the staff couldn't have done enough for us it was fabulous. From the Gardner to the manager everyone is lovely and the surroundings are stunning. Definately a must for a wedding/honeymoon

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Craigsy about Sunset at the Palms
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Additional Information about Sunset at the Palms

  • Sunset Palms
  • Sunset At The Palms Negril
  • Sunset Palms Jamaica
  • Sunset Palms Negril
  • Sunset At The Palms Hotel
  • Sunset At The Palms Resort
Address: Norman Manley Blvd | Ruthland Point, Negril, Jamaica
Price range (per night):* INR3,977 - 33,494

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