Someone broke into our room while we were sleeping.! We were in room 410 on the 4th floor in South Tower (with a terrace two stories below). Someone came from the balcony and took away our my handbag, wallet inside it and my boyfriends wallet and Iphone 4S
The worst part was.. the hotel handled it very poorely. Considering this is a very old and established hotel, one would have thought that they knew how to handle this kind of situation but infact the Security Manager was alluding that we staged the whole event. Why would we stage something like this and ruin our vacation.?
The hotel didn't compensate us or provided any kind of assurance. Rather than handling the Security issue, they were in denial that someone could come to our room from the balcony.
We heard this has happened couple of times before. Really management should be ashamed of how they handled this situation. We have even filed a complain to Jamaican Tourism board regarding our situation
Please Do NOT STAY HERE.! This hotel really needs to reconsider their security and guest relations.
- Also Known As:
- Sunset Jamaica Grande
- Sunset Jamaica Grand
- Jamaica Grande
- Sunset Jamaica Grande Ocho Rios
- Sunset Jamaica Grande Resort Spa
- Sunset Jamaica Grand Resort
- Sunset Grande Jamaica
- Sunset Jamaica
- Sunset Jamaica Grande Hotel
- Official Description (provided by the hotel):
- Escape to the all-inclusive splendor of the legendary 730-room Sunset Jamaica Grande Resort in Ocho Rios with its spectacular variety of amenities, divine dining, spa and stellar location. A beautiful white-sand beach fringes the resort while five lavish pools meander through this beachside complex, featuring waterfalls, plunge pools, Jacuzzis, swaying rope bridge and swim-up bars. Amenities include five restaurants, two beach grills, eight bars, two kids clubs, non-motorized water sports, full-service spa, air-conditioned fitness center, tennis, mini casino, nightly entertainment, disco, shops, business center, conference facilities, weddings and much more. Services abound, offering the ideal getaway for singles, couples, families and groups. The sensational Lighthouse Waterslide opened in April 2007. ... more less
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