We stayed at the Royal Decameron from December 10-14 2011. It was my first trip to Jamaica, and my boyfriend's second, and I was very excited! I came to this resort with realistic expectations. After all, it isn't a 5 star resort, so you can't expect it to be. First, the good stuff. The beach areas, although very small, were very beautiful and well maintained. The buffet is on par with most resort food; nothing fancy or gourmet, but very good choices and always fresh fruit and a good omelette bar. The entertainment staff at the pool were fun and friendly, and water aerobics were entertaining.
Our first room was at the far end of the resort next to a high chain link fence where locals would climb up the fence so they could yell at us for hours on end and offer to get us marijuana. After the first day, we had had enough and requested a room change which was eventually taken care of much later the following day. The next room was truly lovely, and actually looked like the pictures of the rooms shown here. It also had a lovely view.
That being said, the entire experience was overshadowed by the attitude of the majority of the staff. The male staff were not professional, sometimes making inappropriate comments. The female staff, with very few exceptions, were inhospitable at best and blatantly rude most of the time. I was being polite, tipping quite well, even though tips are supposedly included, and I was made to feel unwelcome.
I have been in the service industry for more than 20 years, so I am usually very forgiving of imperfect service. I understand that things can't always go perfectly, but rudeness to a guest for no reason is inexcusable.
A side note: the buffet is fine, but seriously, don't try the a la carte restaurant. The atmosphere was pleasant, but the food was literally inedible. I am absolutely not picky, so please take this critique to heart! We had read other reviews saying this, but thought, "Hey, how bad can it be?" We had to find out the hard way! It would be nice if food were available after dinner at night. For some reason, that beach cafe that is supposed to serve food later, wasn't open at night at all while we were there. Even just a place to buy a bag of chips would have sufficed, but absolutely nothing was available.
Luckily, I could have had a good time in a Turkish prison with my boyfriend, so I did not let the unpleasantness of the staff ruin my vacation.We truly enjoyed ourselves. After all, it's Jamaica! Like I said, absolutely beautiful location and some of the rooms can be very nice with good views. Would definitely not return to this particular resort, though. Spend your money elsewhere.
- Royal Decameron Montego Bay
- Jack Tar Village
- Royal Decameron Montego Beach Bay
- Royal Decameron
- Royal Decameron Montego
- Royal Decameron Jamaica
- Royal Decameron Montego Beach Hotel
- Royal Decameron Montego Bay Jamaica
- Montego Beach
