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Sandals Royal Caribbean Resort – reviews, photos

5.0 of 5
Mahoe Bay, 167, Jamaica
Hotel amenities
Sandals Royal Caribbean Resort
Sandals Royal Caribbean Resort
Sandals Royal Caribbean Resort
Sandals Royal Caribbean Resort
Sandals Royal Caribbean Resort
Sandals Royal Caribbean Resort
Ranked #7 of 62 hotels in Montego Bay
4.5 of 5 stars 2166 Reviews
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2,166 reviews from our community

What travellers say about this hotel
  • Private Island(125)
  • Very good(83)
  • Main pool(66)
  • Thai restaurant(60)
  • Great time(58)
  • Beach grill(50)
  • Other Sandal(49)
  • Room service(36)
  • Jerk chicken(32)
  • River suite(27)
Traveller rating
    1,347
    451
    151
    118
    99
Only show reviews for Family (56) | Couples (1,560) | Business (16)
Date Rating
Fort Lauderdale, Florida
1 review
9 helpful votes 9 helpful votes
“Avoid this Hotel and Jamaica all together”
1 of 5 stars Reviewed 14 February 2012
9
people found this review helpful

We travel every month to different places worldwide to 5 star hotels. We booked 5 nights for our 5Th anniversary in this Sandals hotel.The hotel does not look like the photos at all. The Sandals pictures from their site are all photo shopped.The swimming pool is very small and the beach is a joke. They have divided the beach in 3-4 small areas and it is mostly blocked, . We had the reservation for a beach front room but we got another room with only partial ocean view with old dark small bathroom and chipped painting all over the room. The first night we could not get any sleep. There were some animal noises till 2:00 am and we were bitten by mosquitoes in the room every 5 minutes.We decided to call our agent to get back sooner home.
They told us, Sandals is the only hotel chain that does not refund any money. We decided to give up on refund and could get a flight back to our home after spending 2 long awful nights in JAMAICA.
I do have to add that the staff was very friendly and helpful. And we enjoyed the food the 2nd night. But my advise to you: Avoid Jamaica and never ever again Sandals.

Room Tip: Just avoid Sandals, their pictures are deceiving.
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask H M about Sandals Royal Caribbean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Beautiful Location, Excellent Service”
4 of 5 stars Reviewed 12 February 2012
8
people found this review helpful

Let me preface this review by stating that this was only the second all inclusive resort I have visited.
The Sandals Royal Caribbean is located in Montego Bay only 15 minutes from the airport. We had a wonderful greeting at the airport by Sandals employees and were taken to a well appointed sitting room stocked with snacks and refreshments. The Sandals employees quickly determined which resort we were travelling to and made arrangements for our transfer as we enjoyed our refreshments. What a difference from our visit to Cancun and a different resort where we had to run a gauntlet of time share hawkers to find our transport. This was a very relaxing beginning for our week long stay.
We arrived at the resort in good time and good spirits. The front desk staff checked us in quickly. As we had arrived early our room was not ready so we were directed to the lunch buffet in the Regency room. Soon we were escorted to our room with the Bell Captain taking care of our bags. Sandals advertises that tipping is not required. However, our last all inclusive advertised this and we found most staff there wanted a tip. At Sandels RC not once did we feel that an employee was looking for a tip. They were always more than happy to help. Everytime you meet, or even walk by an employee they will greet you and ask if you need something.
The room we had booked was called the Grand Luxe. Unfortunately I was not impressed with the room, particularly the bathroom. It was old and in poor repair. We talked to the front desk and were assured that they would help us out but the resort was fully booked and nothing could be done for a couple days. We thought that we were not likely to have anything done about the room thinking we were being given a brush off, but on the third day we were upgraded to a newer room. The original room was #10 in the Glamis building. This is a single story strip of rooms with a garden view, and a large patio area. The new room was #91 located on the second floor of the Sandringham Building and had a spectacular ocean view. I have included a photo I took from our deck. The bathroom was much better, with the rest of the room being of similar quality as the first. We were not charged for the upgrade which is a good indication of how well we were treated in general.
We took the opportunity to sample most of the dining available on site as well as two restaurants at the Montego Bay resort. The french restaurant "Le Jardiner" was our favourite. I had the most tender and flavourful beef tenderloin I have ever tried. I must say that this was one area where the service was not great. Although we received our meals as ordered and in good time, the server was not sociable in the least. Reservations are required at some of the restaurants. You need to plan ahead and book a day or two ahead as they fill quickly and you may not get in otherwise. The "Royal Thai" is located on the island just offshore of SRC. The food, though not plentiful, was flavourful and presented with great flair by our server Ronaldo. At the Montego Bay venue we sampled "Tokyo Joes" and "The Oleandor". By the way, some restaurants have a dress code and they do enforce the policy.
I mentioned the island earlier. We spent many days on the Sandals private island. It was quiet and laid back compared to the main beach, yet offers a swim up bar, great lunches and opportunity to swim and snorkle. There is a clothing optional area that is hidden away for those who wish to partake.
The free watersports included in the package are Kayaks, paddleboat and Hobie cats. The water surrounding the resort is calm as there is a reef offshore. Therefore one can enjoy these activites even if you are not too comfortable with the water. We received a free training run on the Hobie, supplied by Simone. As we were sailing around the bay my wife commented that Simone had the best job in the world. The best job in the universe, she replied!
The resort offers four main pools as well as some rooms with private pools. There are also whirlpools at most locations. There are four main beach areas, as well. We felt the atmosphere of the resort was special as there are so many areas to just hang out and take it easy. The gardens are spectacular with many varieties of flowers and shrubbery. The resort obviously puts a lot of effort into maintainance.
I could go on but I think my point has been made. If you are looking for an all inclusive resort that offers many amenities, yet has a laid back "British Colonial Plantation " feel, Sandals Royal Caribbean is for you.

Room Tip: We were happy with the Sandringham building.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rob3432 about Sandals Royal Caribbean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
1 review
3 helpful votes 3 helpful votes
“One Week Wasn't Enough!”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

We spent a week in one of the beach front concierge rooms, and it wasn't enough - wish we could have stayed at least 10 days. The proximity of our room to the beach was excellent - about 15 feet - and the ability to stay at one of the Sandals resorts and eat at the other two Sandals Montego Bay and Sandals Carlisle was a great feature - we ate dinner at 7 different restaurants during our stay. The Sandals Royal Caribbean also provided great nightly entertainment, especially the steel drum orchestra! The entertainment staff of Theo, Sky, Hollywood, Richard, New York, and Sunny, did a fantastic job engaging with everyone and made us feel right at home. We can't wait to go back!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Eric J about Sandals Royal Caribbean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“It did not live up to the hype !”
3 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

It was our first Sandals experience it was also our wedding and honeymoon. Myself and guests have travelled quite a bit before this holiday and were not impressed for the money that was spent it was just average not exceptional. The hotel is very near the airport and planes are going overhead constantly and noisey. There is no disco or entertainment after 10 and even most shows put on by the hotel was singers. This location is more for a quite laid back time vacation. There were not a lot of water sports and the snokeling trips were cancelled due to the high winds during most of our stay. The beaches are broken up into several smaller ones on the resort. The thai resort Island does not have the amount of sand that the pictures in the brochures show. The staff was great and bar service as well. Reservations were hard to come by for dinners they were all booked up even at the partner Montego bay location ( this was even worse for the airport was right next door to it) One of our pre booked exersions we were sent to the wrong location and were not given the opportunity to book another day and they blamed the tour oporator but it was booked directly thru sandals ! We were married on the beach and requested a walk out beach room but when arrival we were on the 2nd floor. My mother is 80 years old we requested a room close to the lobby for her and she was given the farthest away side in kensington., Not worth the money to stay here.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ida D about Sandals Royal Caribbean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braintree, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Never Ever Again”
1 of 5 stars Reviewed 12 February 2012
6
people found this review helpful

Dreadful experience, beachfront room, nothing special, small beach therefore crammed, like a Motel 6 with wooden furniture, 20 years out of date, felt like a holiday camp, nowhere peaceful, quite down market, 2-3 star hotel. The private island is tired and shabby. The world and expectations have moved on. On the plus side the food was OK, comfy bed and most of the staff are very good with one or two chippy exceptions.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Mark B about Sandals Royal Caribbean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sandals Royal Caribbean Resort

  • Sandals Royal Caribbean Montego Bay
  • Sandals Royal Caribbean
  • Sandals Royal Caribbean Hotel
  • Sandals Royal Caribbean Resort Jamaica
  • Sandal Royal Caribbean
Address: Mahoe Bay, 167, Jamaica
Price range (per night):* INR23,630 - 65,371

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