For a hotel that bills itself as great, it was a disappointment. First, when I got into the room there was not any power and it lasted for 15 minutes. Afterwards, It kept on going off. Second, there was not any toilet paper, not even a roll; I had to call and ask for it. Third, the magnet on the shower door was not there and water fell on the floor as a result because the door would not close. Further, the cable was messed up and could not be plugged on the TV. There was not any remote control either. On the other hand, the room was large and the view was ok. I will give this hotel a two-star rating for I was not satisfied.

no hot water if you like warm shower, moosquitoes !! dont turn off the A/C, drinking water is straight up brown, I had crazy diarrhea . no remote for the tv, get ready to change the channel yourself. dont call for help because there isnt any. CBR ----------

this place is all about taking your money no form of room service.

This was my first trip to haiti with my boyfriend who is Haitian. The positive of the hotel was the breakfast and the service for food. The room wass undesireable the toliet always clogged and there was a shortage of towels. We were bothered every morning by a staff member for either a ironing boead air conditioning etc. The light in the bathroom never worked and were never replaced. We felt that the staff at the front desk need a course in appropriate management. We felt very safe at all times. There also was a gym fee of $5 per person per day. They also tried to charge more for the room as it was done on the internet This did not fly. Poor impression for my first trip to Haiti.

My wife and I stayed at the El Rancho several times from 2001 to 2003. We found the hotel to be a very nice place to stay. The rooms were clean and very well furnished. The food was great, the staff very nice and professional. We only had one problem, on our third stay, a room a/c went out and they gave us a new room. There is a small casino there, a very large pool with a bridge over it, and a swim up bar.

The only problem is one that is found in all the hotels in Haiti. That is that after the bar closes at about 2:00/am the are no drinks, soft or other wise, until the restaurant re-opens at about 7:00/am. So, buy a small styrofoam cooler, stock up and get some ice from the bar before they close. that is if you're like me and wake up thirsty at night. I suggested to the staff that they get a soda machine. They said they would look into it. But the only machine I've seen in the whole country was at the airport.