I want to like this hotel I really do. But there are many issues from making this hotel more competitive.
For $82 US it is one of the better deals in town but what does this mean in Haiti? Most hotels are overpriced and lacking in services and quality.
Haiti is a tough place to do business in but there are hotels which have their act together e.g. Visa Lodge, Villa Creole, (new) Montana.
One plus about Palm Inn is that it has really nice staff persons e.g. front desk, and security. The grounds are lovely and the pool also looks inviting.
A few issues that need attention:
1. Be ready when you come to expect that things will not work: internet is lousy, so if you are on business, this is not the place for you. The owner needs to pay up and get a good internet services, its just NOT acceptable that there is no internet. Nickel and diming on this will hurt business. Internet should be working in the rooms!
2. AC and hot water needs to be accessible all the time. It is not right that guests have to leave the room and try to track down staff to turn on buttons. This is plain silly.
3. Get phones connected to the reception! Ridiculous that guest have to wonder around for help.
4. Being stingy or soap and toilet paper is not good. Taking short cuts on these simple things can be very annoying.
5. More sat TV channels because there are only 4, and often not working. Owners need to pay up.
6. Food is overpriced for what one gets. And, it is not consistent. Breakfast is cheap and not fresh.
Owners really need to take stock of their cute gem and pay for things that are quality and stop looking for cheap short cuts.
