We had booked a cottage over a year ago through RCI. We arrived last Saturday only to be told there are "technical difficulties with RCI" and we were sent to antoher town 1/2 hour away in St. Francois BWA Chik for 5 nights of our 7 night stay. LaToubana location is divine and we expected our cottage on the cliffs overlooking the ocean. What we got was a loft hotel room overlooking a busy street no where near the ocean. They called us back to La Toubana for the last two nights of our trip.
The staff never did explain what the difficulties were with RCI but they have recently lost their RCI designation. I am not surprised. The location and view were spectacular but a good view does not make up for a unkept unit, and lack of maintenance. The chairs outside were broken, the chaise lounges are worn and moldy. The kitchen stove and fridge work well, There are no utensils for cooking though and thankfully we brought our own spatula and steak knives. However the corners were dirty and the lamps were dusty. I wiped down the counter myself uponn arrrival as it had not been wiped off. Timeshare people are not made to feel very welcome. The staff was responsive when I locked us out of our safe, I speak French which is strongly recommended if you want to travel to Guadeloupe. At the end of our stay I asked if there was something they could do for us as we did not feel we got the value of our vacation. I was given the manager's card and was asked to write an e mail. They gave me a bogus email address as the email bounced back twice. The last name of the manager is the same as the owner of the chain of hotels in the French Antilles so our expectation of a response is low. In looking through old reviews, it seems La Toubana has pulled this trick before. Great location but bad service.
- Hotel La Toubana
- La Toubana Ste Anne
