We had a party of 22 people for our wedding, arriving February 2, departing February 9. Overall, we had a great time, but we definitely hit a few snags along the way.
Check-in: a disaster. It was alright for the majority of us, but they started off with no record of one couples reservation, and when they finally located it, they turned around and lost the one for my parents. Not kidding. It was a sheet of paper that the staff just up and lost in the shuffle. The staff also had one family of 4 showing as a family of 3 which was apparently not easy to rectify.
The showers: the first morning, no one in the hotel had hot water. And pretty much every day after that it was a hit and a miss. On our second last day, there was no cold water, and the shower went from normal to scalding!
Food: the main buffet was alright. I am very picky, but I was always able to find something to eat. We went to El Marlin, the Dominican, and Tex-Mex for the reservations. They were all decent, but the Chicken Surprise at the Tex-Mex was... Fish? No clue what I ate, but I spit it out in my napkin. It was terrible. I would definitely recommend the pizza place for lunch... It was delicious!!
Our room was always clean, and we had a great suite (#4425). Others in our party received fumigation notices, and we are fairly confident that one of our groomsmen got bedbugs.
Three of us could order the exact same thing at the various bars, and walk away with three different drinks. It was really hit and miss.
The wedding: our wedding was perfect. The entire day went off without a hitch. The wedding planner (Ariana) was amazing. The setting was beautiful, the weather was perfect, and the dinner after was SO GOOD!! They had a private buffet for us on the second floor of El Marlin (the pizza place), and everyone agreed that it was the best meal of the trip.
Lastly, the beach was the most beautiful beach I have ever seen. The weather was amazing, and those loungers on the pool were wonderful!
Would we go back to this resort? Probably not. But all in all, we had an amazing time!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC