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Tortuga Bay Puntacana Resort & Club – reviews, photos

5.0 of 5
Punta Cana, Punta Cana, Dominican Republic
Hotel amenities
Tortuga Bay Puntacana Resort & Club
Ranked #1 of 98 hotels in Punta Cana
5.0 of 5 stars 246 Reviews
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246 reviews from our community

What travellers say about this hotel
  • Golf cart(23)
  • Cell phones(16)
  • Ocean front(10)
  • Very good(10)
  • Bamboo Restaurant(7)
  • Bedroom villa(6)
  • Most beautiful(5)
  • VIP Airport Service(4)
  • White sand(4)
Traveller rating
    217
    18
    5
    4
    2
Only show reviews for Family (63) | Couples (132) | Business (3)
Date Rating
Atlanta
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Tortuga Bay SECOND YEAR and still our favorite”
5 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

We traveled last year via Jetsetter to Tortuga Bay and LOVED it. From the VIP service which created amazing joy and ease of travel, to the no effort check-in (in the villa with your own Villa Manager -Adriana was our's this trip and she was so helpful, pleasant, and darling), to the pleasantness of every employee on staff, on to the gorgeous villa, beaches, and restaurants. The food was delicious, especially at the small poolside restaurant. We are definitely planning to return next year.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CPPAtlanta about Tortuga Bay Puntacana Resort & Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this review
4 February 2012
Dear Sir,

On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “Leading” Experience.


Yours sincerely,

Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
vcalcerano@puntacana.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wenham, Massachusetts
1 review
16 helpful votes 16 helpful votes
“Doesn't get any better than this!”
5 of 5 stars Reviewed 29 January 2012
16
people found this review helpful

After ten years of marriage and traveling to different resorts for each anniversary, we have finally found the most incredible gem! From the moment we arrived, with the VIP service through the airport, no lines. We were on the beach a half hour after we landed. The service was unbelievable with the friendly and helpful staff! Our room was perfect, fresh, clean and large, with the most beautiful view of the ocean just a few feet away. We tried several restaurants and the food was consistently delicious, not to mention the speedy service with a smile. The spa is a relaxing piece of heaven. Next time we will bring golf clubs, the course overlooking the ocean was spectacular. There are many activities from relaxing on the gorgeous long stretch of beach to swimming in the natural springs, snorkeling, boating, everything! I would highly recommend this resort without any hesitation and already have to many friends! It is the best!! We can't wait to go back next year!

Room Tip: I saw several villas and all were in top shape with a fresh coat of paint. Certain rooms are larger...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jenny P about Tortuga Bay Puntacana Resort & Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this review
31 January 2012
Dear Mr. / Mrs. Perkin ,


On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “Leading” Experience.

Yours sincerely,



Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana resort & Club
vcalcerano@puntacana.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, VA
1 review
12 helpful votes 12 helpful votes
“Beautiful hotel but food is erratic”
3 of 5 stars Reviewed 19 January 2012
12
people found this review helpful

We stayed 4 nights in a beautiful oceanfront villa. The staff was great and very helpful. On our last night we were encouraged to attend the Dominican buffet at $45 per person. Unfortunately my wife came down with food poisioning from the early morning hours throughout the next day. We advised the management upon check out and asked if anyone else became sick. We were told no however the doctor was in the lobby at that time with his medical bag which were thought was ironic. We were also surprised that they did not offer to deduct the $90 for the buffet off of our bill. We have been to the Dominican Republic several times and this is our first experience with contaminated food. Of all the places one could have come in contact with food poisioning Tortuga Bay being a five star resort should not have been one of them.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask EHC5 about Tortuga Bay Puntacana Resort & Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this review
20 January 2012
Dear Mr. / Mrs. Gamm,

First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us. We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.

With regard to your experience at the Dominican night I apologies sincerely for your wife's illness that evening. We had not received other complaints about food poisoning from other guests so we were not aware that there had been a problem. The doctor you encountered at the reception was there in order to attend a guest for a different matter. Once more, I would like to thank you for your comments.

Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
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New York
1 review
12 helpful votes 12 helpful votes
“a few exceptions”
4 of 5 stars Reviewed 16 January 2012
12
people found this review helpful

Quite a shame having to drive through and to a 'lesser' hotel property to play tennis....the hotel should have courts on their immediate property.....also, better to have continuous service on the beach rather than having to call as required......

  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Scott D about Tortuga Bay Puntacana Resort & Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this review
17 January 2012
Dear Mr. / Mrs. Scott :

Ref: Your comments 16 /01/2012

First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.


Once more, thank you for your comments. We hope to be able to welcome you again to our Tortuga Bay hotel, and give you a “Leading” Experience.


Yours sincerely,



Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“An amazing, one of a kind experience!”
5 of 5 stars Reviewed 15 January 2012
9
people found this review helpful

My husband and I just returned from Tortuga Bay after a 12 day stay. We can't say enough amazing things about this hotel. From the accommodations to the staff---everything is top notch.

From start (VIP Process at the airport) to end (complimentary meal from the GM and great service from the staff), our stay was more than we ever expected.

The staff (Yinadel, Adriana, Francisco, Cesar, both Victors, Antonio, William, Luis, Roselin, Daniel, and so on) became our "Dominican Family". We can't say enough great things about their service and how they really made our experience one of a kind.

If you are looking for a resort that offers pure relaxation, first class service and an all around great experience, Tortuga Bay is the perfect choice.

There is no doubt my husband and I will be back next year, but for a longer stay!

Room Tip: The villas are amazing and I can't imagine there is a bad room.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rlp0106 about Tortuga Bay Puntacana Resort & Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Puntacana Resort & Club, responded to this review
16 January 2012
Dear Mr. / Mrs Vitrano,

On behalf of the Tortuga bay family.

First of all we would like to thank you for taking the time to let us know your comments about your recent stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.


Once more, thank you for your comments. We hope to be able to welcome you again to our Tortuga Bay hotel, and give you a “Leading” Experience.


Yours sincerely,




Vincenzo Calcerano
General l Manager
Tortuga Bay Puntacana resort & Club
vcalcerano@puntacana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Tortuga Bay Puntacana Resort & Club

  • Tortuga Bay
  • Tortuga Bay Hotel
Address: Punta Cana, Punta Cana, Dominican Republic
Price range (per night):* INR49,878 - 98,252

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