My husband and I just returned from Tortuga Bay after a 12 day stay. We can't say enough amazing things about this hotel. From the accommodations to the staff---everything is top notch.
From start (VIP Process at the airport) to end (complimentary meal from the GM and great service from the staff), our stay was more than we ever expected.
The staff (Yinadel, Adriana, Francisco, Cesar, both Victors, Antonio, William, Luis, Roselin, Daniel, and so on) became our "Dominican Family". We can't say enough great things about their service and how they really made our experience one of a kind.
If you are looking for a resort that offers pure relaxation, first class service and an all around great experience, Tortuga Bay is the perfect choice.
There is no doubt my husband and I will be back next year, but for a longer stay!
Room Tip: The villas are amazing and I can't imagine there is a bad room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 January 2012
Dear Mr. / Mrs Vitrano,
On behalf of the Tortuga bay family.
First of all we would like to thank you for taking the time to let us know your comments about your recent stay at our Tortuga Bay Hotel. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.
I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.
Once more, thank you for your comments. We hope to be able to welcome you again to our Tortuga Bay hotel, and give you a “Leading” Experience.
Yours sincerely,
Vincenzo Calcerano
General l Manager
Tortuga Bay Puntacana resort & Club
vcalcerano@puntacana.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC