We just returned from one week at the Paradisus Palma Real. We had originally booked at the Melia, but were upgraded to this resort next door.
The suite was huge, very clean, comfortable and beautiful. The grounds are beautiful, clean, well maiintained.
There was alot of seaweed in the ocean as well as on the beach. We wish they cleaned it off the beach. The service on the beach and at the pool was excellent - Gloria was the best, so friendly and funny.
The animation team was great - lots of energy and fun: Jimmy (Oh my God!), Luis, Sexy Gabrielle, Angel, Jose, and many more. Maria Cecilia the choreographer and head dancer was fantastic also, very friendly. Aerobics on the beach, dance lessons and the great shows at night kept us entertained.
Carlos de la Cruz was a great help to us when we had problems with a la carte reservations, he went the extra mile to straighten it out for us. The reservation system does not work well, they need to figure out a better system not to waste everyone's time and to actually make sure the reservation is valid.
The food was usually good, the a la cartes we liked were the Bana and Aqua. Aqua was our favourite with servers Hosse and Pedro, they were fantastic. The Buffet was mostly good, but too repetitve, not enough variety between lunch and dinner for the whole week.
The Hospitality suite left alot to be desired. It's not a very nice room and the shower head was broken.
All in all we enjoyed this beautiful resort and the wonderful staff. Any of the negative things I mentioned are minor and could certainly be fixed.
Raymond & Linda
Room Tip: We had building 39, not too far from beach, lobby, restaurants
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 February 2012
Dear Ellie,
I would like to thank you for letting us know that you enjoyed our facilities, gastronomy as well the friendliness of our staff. At the Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.
You can rest assured that I took a good note of your comments and discussed the observations with the corresponding departments.
I appreciate your compliments to Jimmy, Luis, Gabriel, Angel, Jose, Maria Cecilia, Hosse, Pedro and your buttler, Carlos De La Cruz. I am very proud to hear that they did their best in order to turn your vacation in a memorable stay.
I look forward to hosting you again at Paradisus Palma Real Resort.
Sincerely,
Rafael Torres
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC