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Paradisus Palma Real – reviews, photos

4.5 of 5
Playa de Bavaro, Punta Cana, Dominican Republic
Hotel amenities
Special offer
Up to $1000 Resort Credit
Paradisus Palma Real
Ranked #15 of 98 hotels in Punta Cana
4.5 of 5 stars 1661 Reviews
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1,661 reviews from our community

What travellers say about this hotel
  • Royal service(68)
  • Gabi beach(41)
  • Very nice(32)
  • Dinner reservations(27)
  • Golf cart(20)
  • Market grill(18)
  • Time share(17)
  • Pool bar(13)
  • Pool area(11)
  • Main hotel(10)
Traveller rating
    935
    391
    145
    96
    94
Only show reviews for Family (402) | Couples (752) | Business (87)
Date Rating
Indianapolis
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Full Capacity felt we had it to ourselves!”
5 of 5 stars Reviewed 14 February 2012

We just had an incentive program at the Paradisus and while the hotel was full, the beaches and pool areas seemed wide open.
Food service was great at restaurants and the buffett was on par with any of the other upper scale all-inclusives in Punta Cana.
Aded highlights, we enjoyed the enteratinment at night and a host of activities during the day!

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by jadams1992 for Punta Cana
Ask jadams1992 about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael Torres, General Manager at Paradisus Palma Real, responded to this review
23 February 2012
Dear guest,

Thank you for letting us know about your recent experience.

I greatly appreciate your valuable comments and it is a pleasure for me to learn that we fulfilled your expectations as well that you enjoyed your stay with us.

I hope to have the pleasure to welcome you again at this your second home, Paradisus Palma Real Golf & Spa Resort.

Sincerely,

Rafael Torres
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katonah, New York
1 review
“Great Vacation”
5 of 5 stars Reviewed 13 February 2012

My daughter and I just retuned Sat 2/11 from the Paradisus Palma Real. The resort is beautiful , we had a nice room close to the beach and all activitites. Upon arrival, I was introduced to Pedro Zorrillo , my concierge for the week. He was fantastic .Pedro made my vacation stressless with reseravtions to restaurants and activies. He was able to book all my restaurant choices as well as the time requested. Every night we were able to eat in a different restaurant at the resort. I read review about how hard it was to get your requested time and choice of restaurant, but we had no issues. During the day I was entertained by Jose, Maria and their entire activity team. We took some dance lesson and arebobics on the beach.They were also available in the evening for more dancing. The activities team kept the party going. I also enjoyed some afternoon cocktails with Luis the pool . My entire week was great
I can't wait to go back next year.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kathy213214 about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael Torres, General Manager at Paradisus Palma Real, responded to this review
23 February 2012
Dear Kathy,

I am very proud to have received your impressions and I sincerely appreciate your respects on the efforts and dedication demonstrated by Pedro Zorrilla as well as by our Activities team, since is thanks to staff members like them that we are able to accomplish our goal-the total satisfaction of our guests. Please rest assured that your comments will be transmitted to the personnel involved.

Once more, thank you for extending us your experience and I look forward to welcoming you back at Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
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New York City, New York
1 review
“best week ever at paradisius palma real!!”
5 of 5 stars Reviewed 13 February 2012

My girlfriend and i just returned from a 7 day stay at the paradisus palma real. After traveling to many carribean islands, i can say that this place takes the cake. We upraded to royal service(adults only) and it is worth every penny. The area is private and the beech is beautifeul. All the restaurants are good but gabi beach has the best ambiance as it is located right on the water. The rooms were large and had a siiting area as well as nice oversized balcony. Our butler was carlos de la cruz who was an incredible help to us. He made sure our week so special by reserving our dinners and taking care of all our needs. Paradisius should put him into management shortly as his charasmatic personality and people skills could be used anywhere for any company. Pedro was also great as he greeted us every day by the royal service pool and arranged our beds on the beach as well. He could not do enough for us. We hope to back at the palma real next february as well.
Andrew G New York

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask andrewg502 about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael Torres, General Manager at Paradisus Palma Real, responded to this review
23 February 2012
Dear Andrew,

Thank you for your valuable comments. I am very proud to hear that you enjoyed your stay at our Royal Service and I greatly appreciate your compliments to Carlos De la Cruz and Pedro. You can rest assured that your observations were taken into consideration.

At the Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.

Once again, thank you for extending us your experience and I hope to have the pleasure to welcoming you back to Paradisus Palma Real Golf & Spa Resort.

Sincerely,

Rafael Torres
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
“Gorgeous!”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

We just returned from one week at the Paradisus Palma Real. We had originally booked at the Melia, but were upgraded to this resort next door.

The suite was huge, very clean, comfortable and beautiful. The grounds are beautiful, clean, well maiintained.

There was alot of seaweed in the ocean as well as on the beach. We wish they cleaned it off the beach. The service on the beach and at the pool was excellent - Gloria was the best, so friendly and funny.

The animation team was great - lots of energy and fun: Jimmy (Oh my God!), Luis, Sexy Gabrielle, Angel, Jose, and many more. Maria Cecilia the choreographer and head dancer was fantastic also, very friendly. Aerobics on the beach, dance lessons and the great shows at night kept us entertained.

Carlos de la Cruz was a great help to us when we had problems with a la carte reservations, he went the extra mile to straighten it out for us. The reservation system does not work well, they need to figure out a better system not to waste everyone's time and to actually make sure the reservation is valid.

The food was usually good, the a la cartes we liked were the Bana and Aqua. Aqua was our favourite with servers Hosse and Pedro, they were fantastic. The Buffet was mostly good, but too repetitve, not enough variety between lunch and dinner for the whole week.

The Hospitality suite left alot to be desired. It's not a very nice room and the shower head was broken.

All in all we enjoyed this beautiful resort and the wonderful staff. Any of the negative things I mentioned are minor and could certainly be fixed.

Raymond & Linda

Room Tip: We had building 39, not too far from beach, lobby, restaurants
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask beachbum_1ottawa about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael Torres, General Manager at Paradisus Palma Real, responded to this review
23 February 2012
Dear Ellie,

I would like to thank you for letting us know that you enjoyed our facilities, gastronomy as well the friendliness of our staff. At the Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.

You can rest assured that I took a good note of your comments and discussed the observations with the corresponding departments.

I appreciate your compliments to Jimmy, Luis, Gabriel, Angel, Jose, Maria Cecilia, Hosse, Pedro and your buttler, Carlos De La Cruz. I am very proud to hear that they did their best in order to turn your vacation in a memorable stay.

I look forward to hosting you again at Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
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Melville, New York
1 review
“Good spot”
5 of 5 stars Reviewed 12 February 2012

Excellent place. The place is in a beautiful location in Bavaro, Punta Cana. The hotel is clean and well kept. The service is exceptional. There is a young woman at the front desk that is wonderful. Very concerned about the visitors happiness. At the entrance a wonderful young man named Pedro was always asking me by name how my trip was going. Juan was a also a real gentleman. The beach is gorgeous and the pool is beautiful. The food was fair as i assume any all inclusive would be.

Overall I felt that people were there to make sure I was having a good time. I highly recommend it.

Room Tip: not on top of the water. it is noisy there with the wind. I wasn't that close to the water and...
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask robert c about Paradisus Palma Real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael Torres, General Manager at Paradisus Palma Real, responded to this review
23 February 2012
Dear Robert,

I would like to thank you for choosing our Paradisus Palma Real Golf & Spa Resort as well as for letting us know about your recent experience.

It is truly a pleasure for me to hear that you had a memorable stay at our resort and that you appreciated the effort and dedication of Pedro and Juan. You may rest assured that I took a good note of your observations.

I look forward to welcome you again at this your second home.

Sincerely

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Paradisus Palma Real

  • Paradisus Palma Real Punta Cana
  • Paradisus Punta Cana
  • Paradisus Palma Real Resort
  • Punta Cana Paradisus
  • Paradisus Hotel Punta Cana
Address: Playa de Bavaro, Punta Cana, Dominican Republic
Price range (per night):* INR15,214 - 53,668

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